IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
SITS Annual double upgrade

More info
From: 23-Feb-2018 - 12:00PM
To:      26-Feb-2018 - 09:00AM
2 days 21 hours
Outage
  • EUCLID web
  • EUCLID/SITS
Due to a SITS software upgrade, SITS/EUCLID will be unavailable on Friday 23rd February from noon until 9am on Monday 26th February. Service further 'at risk' until 5pm Tuesday 27th February. Planned
planned

From: 26-Feb-2018 - 09:00AM
To:      27-Feb-2018 - 05:00PM
1 day 8 hours
At risk

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
Edinburgh UniDesk restart 04:00AM

More info
23-Feb-2018
04:00AM - 04:15AM
15 minutes
At risk
  • UniDesk
Since the 7.04 upgrade on Tuesday some minor performance issues have been encountered. This restart will allow a change to be applied to resolve a resource issue. Agreed - Short Notice
Complete
completed-shortNotice

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
WGH IGMM South - Power Outage

More info
24-Feb-2018
08:00AM - 10:00AM
2 hours
Outage
  • Power Outage
There will be 2 power outages at IGMM South due to refurbishment of the 1st floor. The dates have already been agreed between Building Manager, Estates & Buildings and the Contractors. Planned
planned

21-Apr-2018
08:00AM - 02:00PM
6 hours
Outage
DataStore Frontend Upgrade

More info
26-Feb-2018
07:00AM - 05:00PM
10 hours
At risk
  • Network Shared Drives
DataStore frontend network addresses will be moved to updated frontend servers. Short interruption to Datastore connections of 30 seconds to a minute. Planned
planned

SITS Annual double upgrade

More info
From: 23-Feb-2018 - 12:00PM
To:      26-Feb-2018 - 09:00AM
2 days 21 hours
Outage
  • EUCLID web
  • EUCLID/SITS
Due to a SITS software upgrade, SITS/EUCLID will be unavailable on Friday 23rd February from noon until 9am on Monday 26th February. Service further 'at risk' until 5pm Tuesday 27th February. Planned
planned

From: 26-Feb-2018 - 09:00AM
To:      27-Feb-2018 - 05:00PM
1 day 8 hours
At risk
Insurance Finance Application outage

More info
26-Feb-2018
10:00AM - 10:15AM
15 minutes
Outage
  • Insurance
The Insurance Finance Application will face an outage on Monday 26th February 1000-1015. Cancelled
cancelled

HR, payroll and Event Booking work

More info
01-Mar-2018
08:30AM - 06:00PM
9 hours 30 minutes
Degraded
  • Event Booking
  • HR/Payroll
The HR, payroll and Event Booking services are subject to possible degradation from 0830-1800 on Thursday March 1st due to updates being applied. Planned
planned

HR & Payroll system work

More info
01-Mar-2018
08:30AM - 06:00PM
9 hours 30 minutes
Outage
  • HR/Payroll
The HR & payroll systems will face an outage on Thursday 1st March (0830-1800), with further 'at risk' period until 1030 Friday 2nd March. Planned
planned

From: 01-Mar-2018 - 06:00PM
To:      02-Mar-2018 - 10:30AM
16 hours 30 minutes
At risk
Moodle point release update

More info
01-Mar-2018
10:00AM - 01:30PM
3 hours 30 minutes
Outage
  • Moodle
Perform update of Moodle to the latest available point release of the current version of the system. Cancelled
cancelled

01-Mar-2018
01:30PM - 04:00PM
2 hours 30 minutes
At risk
Library Alma System - at risk

More info
From: 03-Mar-2018 - 10:00PM
To:      04-Mar-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
On the evening of Saturday 3rd March at 10pm until 4am Sunday 4th March, The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd patron account) will be considered "at risk" while the monthly upgrade takes place. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Pure unavailable

More info
06-Mar-2018
09:00AM - 12:30PM
3 hours 30 minutes
Outage
  • PURE
Pure unavailable, Tuesday 6th March 09:00 - 12:30, service should be considered at risk until 17:00. Planned
planned

06-Mar-2018
12:30PM - 05:00PM
4 hours 30 minutes
At risk
EUCLID client maintenance work

More info
07-Mar-2018
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
Restart of application servers following patching, there should be no loss of service for eVision. EUCLID will experience a short outage while essential security patches are applied to the server. Cancelled
cancelled

07-Mar-2018
06:20AM - 12:00PM
5 hours 40 minutes
At risk
MyEd, Learn, SOA, University website at risk

More info
07-Mar-2018
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
  • University Website
Regular server update. MyEd will be at risk over the period of patching. This includes LIVE and TEST. Please see Expected Impact for services affected. Cancelled
cancelled

E-Financials planned outage

More info
07-Mar-2018
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage while essential security patches are applied to the server. Cancelled
cancelled

07-Mar-2018
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Moodle, Wiki, JIRA, UW-Search, hosted sites outage

More info
07-Mar-2018
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Moodle
Patch being applied to Linux servers. This includes LIVE, TEST and DEV for all listed systems: Moodle, Central Wiki Service, JIRA, Hosted Websites, Drupal services and Document Management (Serengeti), University Web Search (UWS). Cancelled
cancelled

07-Mar-2018
08:20AM - 10:00AM
1 hour 40 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Oracle HR / Self Service Unavailable

More info
22-Feb-2018
04:05PM - 05:00PM
55 minutes
Outage
  • HR/Payroll
The Oracle HR / Self Service application will be unavailable. Event Booking system for staff will be unaffected as the database will remain available. Unplanned
Complete
completed-unplanned

Timetabling system work

More info
22-Feb-2018
02:30PM - 03:00PM
30 minutes
Outage
  • Timetabling
  • Timetabling Web Applications
The timetabling system [Web Room Bookings (staff and student) and Web Timetables] are 'at risk' 1030-1100 on Thursday 22nd February. No impact is expected on live services. Planned
Complete
completed-planned

22-Feb-2018
03:00PM - 03:30PM
30 minutes
At risk
ADFS/Office365 Authentication at risk

More info
22-Feb-2018
02:30PM - 03:30PM
1 hour
At risk
  • Authentication and Authorisation
  • Office365
ADFS/Office365 Authentication at risk, Thursday 22nd February 14:30 -15:30. he primary SSL certificate for the ADFS-Live service is now coming up for renewal. This certificate, known as the 'Service Communications Certificate' is externally signed, and manually managed (i.e. this is not an automatic process). Planned
Complete
completed-planned

EdWeb outage

More info
22-Feb-2018
10:00AM - 02:00PM
4 hours
Outage
  • EdWeb
EdWeb Outage, Thursday 22nd February 10:00-14:00, service should be considered at risk until 17:00. Planned
Complete
completed-planned

22-Feb-2018
02:00PM - 05:00PM
3 hours
At risk
Minor telephony disruption in the KB area

More info
21-Feb-2018
08:15PM - 08:30PM
15 minutes
Outage
  • JCMB Telephony
There may be some minor disruption to telephony in the KB area tonight from 20:15. This is necessary to mitigate the potential failure of a data switch in the JCMB computer Hall telephony rack. Unplanned
Complete
completed-unplanned

21-Feb-2018
08:30PM - 09:00PM
30 minutes
At risk
ESPA Website at risk

More info
21-Feb-2018
02:00PM - 04:00PM
2 hours
At risk
  • ESPA
ESPA Website at risk, Wednesday 21st February 14:00 - 16:00 Users will not be able to view the website while the site is down and should not edit the site until the deployment has been completely successful. Agreed - Short Notice
Complete
completed-shortNotice

Health & Safety Health Passport unavailable

More info
21-Feb-2018
02:00PM - 02:30PM
30 minutes
Outage
  • python-kb1-live.is/python-at1-live.is
Deployment of unidesk fixes Agreed - Short Notice
Complete
completed-shortNotice

Deployment of Project Website

More info
21-Feb-2018
09:00AM - 12:00PM
3 hours
At risk
  • Projects Website
Deployment of Project Website. Update to Risks. Adding Benefit functionality. Agreed - Short Notice
Complete
completed-shortNotice

WebCentral unavailable

More info
20-Feb-2018
05:30PM - 05:45PM
15 minutes
Outage
  • WebCentral
WebCentral software deployment for jira EST098-105 Agreed - Short Notice
Complete
completed-shortNotice

20-Feb-2018
05:45PM - 06:30PM
45 minutes
At risk
Unidesk and Quickcalls upgrade

More info
From: 19-Feb-2018 - 05:00PM
To:      20-Feb-2018 - 12:00PM
19 hours
Outage
  • UniDesk
On the afternoon on 19th February at 5pm until 12 noon on the 20th February Unidesk will be unavailable while the service is upgraded. The service will then be considered 'At Risk' from 12 noon on 20th February until 12 noon 21st February. Planned
Complete
completed-planned

From: 20-Feb-2018 - 12:00PM
To:      21-Feb-2018 - 12:00PM
1 day
At risk
DiscoverEd and Electronic Journals

More info
From: 17-Feb-2018 - 10:00PM
To:      18-Feb-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
Due to Library Alma System maintenance, DiscoverEd and associated Electronic Journals 'at risk' Sat 17th February at 10pm, until 4am Sunday 18th. Planned
Complete
completed-planned

The Tun - Hard wire test

More info
From: 17-Feb-2018 - 08:00AM
To:      19-Feb-2018 - 08:00AM
2 days
Outage
  • Electrical outage
The owners of The Tun have arranged for a hard wire test to be carried out the weekend of 17–18 February. Planned
Complete
completed-planned

AT6 - LF2 Link at risk

More info
16-Feb-2018
01:00PM - 01:30PM
30 minutes
At risk
  • Core Network
The fibre optic link between AT6 & LF2 will be moved over to the newly installed CityFibre links to improve resilience between core network equipment. Agreed - Short Notice
Complete
completed-shortNotice

Accommodation, Catering and Events [ACE]

More info
15-Feb-2018
06:00AM - 06:30AM
30 minutes
Outage
  • Kinetix (KX)
The Accommodation, Catering and Events [ACE] applications will have an outage 0600-0630 on Thursday 15th and Friday 16th February. Planned
Complete
completed-planned

16-Feb-2018
06:00AM - 06:30AM
30 minutes
Outage
GENLIVE Migration to Oracle 12c

More info
13-Feb-2018
08:00AM - 06:00PM
10 hours
Outage
  • BBLMI/Blackboard Reporting, Calum MacLean Collections, 360 Eyes, On-line Insurance, Media Hopper,Notification Backbone, PATH, WorkTribe (interfaces/staging), SciQuest Interface, Library feed, Library Self-registration
Migrating GENLIVE database from version from Oracle 11g to 12c Planned
Complete
completed-planned

13-Feb-2018
06:00PM - 10:00PM
4 hours
At risk
Risk of delays receiving and sending emails

More info
13-Feb-2018
11:25AM - 12:30PM
1 hour 5 minutes
Degraded
  • Mail Relay
  • Office365
We have identified an issue with our email relays and the issue is currently under investigation. Agreed - Short Notice
Complete
completed-shortNotice

Chost1 Webhosting server at risk

More info
12-Feb-2018
11:00AM - 01:00PM
2 hours
At risk
  • Hosted Websites
We have a requirement to make a minor change to the MySQL configuration on chost1 web hosting server. No disruption is expected but the server should be considered 'At Risk' Agreed - Short Notice
Complete
completed-shortNotice

Library Alma System - at risk

More info
From: 10-Feb-2018 - 10:00PM
To:      11-Feb-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
On the evening of Saturday 10rd February at 10pm until 4am Sunday 11th February The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd patron account) will be considered "at risk" while the monthly upgrade takes place. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
Complete
completed-planned

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