IS Alerts

Currently Open Alerts

Current Alerts

There are currently no service alerts for today.

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
AIR (Accidents Incidents Reporting) Unavailable

More info
22-May-2018
01:00PM - 01:15PM
15 minutes
Outage
  • Accidents
Application unavailable. Investigation underway. Unplanned
Complete
completed-unplanned

22-May-2018
02:00PM - 02:10PM
10 minutes
Outage

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
OPAS unavailable from 23rd - 30th May

More info
From: 23-May-2018 - 08:00AM
To:      30-May-2018 - 08:00AM
7 days
Outage
  • OPAS Application
The OPAS application is being upgraded and migrated to eOPAS. Occupational Health will be off-line and hold no clinics during 23rd-30th May 2018 Planned
planned

30-May-2018
08:00AM - 06:00PM
10 hours
At risk
UoE website search function updated

More info
24-May-2018
09:00AM - 06:00PM
9 hours
At risk
  • University Website
Due to updates to the University website's search functionality, the search engine will be 'at risk' 9am-6pm on both Thursday 24th May and Thursday 31st May. Planned
planned

31-May-2018
09:00AM - 06:00PM
9 hours
At risk
Oracle HR / Self Service Unavailable

More info
24-May-2018
09:15AM - 09:45AM
30 minutes
Outage
  • HR/Payroll
The Oracle HR / Self Service application will be unavailable on the morning of Thursday 24th May at 9:15am for 30 minutes to allow an application certificate to be renewed. Event Booking system for staff will be unaffected as the database will remain available. Agreed - Short Notice
shortNotice

EdWeb - GDPR compliance work

More info
24-May-2018
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
EdWeb is to undergo maintenance work relating to GDPR compliance. EdWeb editing and publishing will be unavailable during the deployment (1000-1300 on thursday 24th May, further 'at risk' until 1700). The University website will not be affected. Planned
planned

24-May-2018
01:00PM - 05:00PM
4 hours
At risk
CloudPrint upgrade

More info
24-May-2018
12:00PM - 01:00PM
1 hour
Outage
  • Cloud Print Service
CloudPrint and EveryonePrint will be at risk during the time specified. Agreed - Short Notice
shortNotice

Network Interface Card (NIC) reconfigure

More info
28-May-2018
08:00AM - 09:00AM
1 hour
At risk
  • Student Data Servers (TIREE, MULL, LEWIS and ARRAN)
On the morning of Monday 28th May between 8am and 9am the NIC configuration for 4 of the 6 island servers will be updated with no expected impact to end users. Planned
planned

MyEd at risk

More info
From: 30-May-2018 - 09:00AM
To:      31-May-2018 - 05:00PM
1 day 8 hours
At risk
  • MyEd
MyEd at risk, 09:00 Wednesday 30th May - 17:00 Thursday 31st May. Notifications Portlet deployment Planned
planned

Office 365 changes

More info
From: 31-May-2018 - 12:00PM
To:      01-Jun-2018 - 05:00PM
1 day 5 hours
At risk
  • Office365
  • Email Service
From the 1st June 2018, Microsoft will change the way SMTP Authenticated Submission Protocol (also known as SMTP Client Submission) works in Office 365. For full details about the change, see "Additional comments" with this alert for a link to the technical article by Microsoft which describes this change. Any service operator or individual user affected by this change should consider making the following amendments to their service mailbox or client connection appropriately: 1. Use a different mailbox for each application. 2. If you're trying to send thousands of copies of the same message (e.g. a news bulletin) in parallel, using a third-party app, you might need to throttle the send and do it in batches or switch to use a distribution group. 3. If your message is time critical (for example, an alert based system that generates multiple alerts at the same time), you'll need to use a third party alert notifications delivery service that's designed for this purpose, Exchange email and diary is not. Planned
planned

DiscoverEd at risk

More info
From: 02-Jun-2018 - 10:00PM
To:      03-Jun-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The DiscoverEd system which includes Electronic Journals and Library self services (including DiscoverEd my account) will be considered "at risk" between Saturday 2nd June at 10 pm and 4 am on Sunday 3rd June. This is to allow for a planned maintenance activity. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

MVM print server upgrade

More info
04-Jun-2018
08:30AM - 09:30AM
1 hour
Outage
  • College Print Servers
The MVM-PS1 Print Server will be upgraded to Server 2016 from 0830-0930 on Monday 4th June - minimal impact is expected. Some print queues may show slight visual changes in Printing Preferences due to driver updates. Planned
planned

SCIENG-PS1 Print Server upgrade

More info
04-Jun-2018
08:30AM - 09:30AM
1 hour
Outage
  • College Print Servers
The SCIENG-PS1 print server will be upgraded 0830-0930 on Monday 4th June. Minimal impact expected, although some queues may show slight visual changes in Printing Preferences due to driver updates. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Sport and Exercise- Online Booking unavailable

More info
From: 17-May-2018 - 08:30AM
To:      18-May-2018 - 05:00PM
1 day 8 hours 30 minutes
Outage
  • Sports and Exercise Online Booking
On the morning of Thursday 17th May between 8.30am and 12.30pm the Sports and Exercise Online Booking system will be unavailable while the system is upgraded. The system will them be considered 'At Risk' until 5pm. Update: Online Booking taken offline till 17:00pm as there were issues with upgrade. Planned
Complete
completed-planned

18-May-2018
05:00PM - 07:00PM
2 hours
At risk
Sport and Exercise-Online Membership unavailable

More info
From: 17-May-2018 - 01:30PM
To:      18-May-2018 - 05:00PM
1 day 3 hours 30 minutes
Outage
  • Sport and Exercise - XN Online Membership
On the afternoon of Thursday 17th May between 13.30pm and 4.30pm the Sport and Exercise- Online Memberships module will be unavailable while an upgrade takes place. The system will then be considered 'At Risk' until 5pm. Update: Online Booking taken offline till 17:00pm as there were issues with upgrade. Planned
Complete
completed-planned

18-May-2018
05:00PM - 07:00PM
2 hours
At risk
Accommodation, Catering and Events [ACE]

More info
17-May-2018
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
The Accommodation, Catering and Events [ACE] 'Kinetix' service will be 'at risk' 0600-0630. Planned
Complete
completed-planned

18-May-2018
06:00AM - 06:30AM
30 minutes
At risk
FPM application unavailable

More info
17-May-2018
02:50PM - 03:00PM
10 minutes
Outage
  • fin-app-kb1
Users unable to access the application. Unplanned
Complete
completed-unplanned

EUGEX Database Changes

More info
17-May-2018
10:00AM - 12:00PM
2 hours
At risk
  • EUGEX
As part of SAS005 Exam Timetabling project. We are creating 2 new views in the EUGEX database. We are also adding some new columns to an existing EUGEX Materialised View. Unplanned
Complete
completed-unplanned

EveryonePrint is unavailable

More info
17-May-2018
09:00AM - 09:35AM
35 minutes
Outage
  • EveryonePrint
We are currently investigating issues that are showing as licensing errors on EveryonePrint. Unplanned
Complete
completed-unplanned

Fix for viewing PDFs in committees website

More info
17-May-2018
09:00AM - 10:00AM
1 hour
At risk
  • Committees website
Fix for viewing PDFs in committees website Agreed - Short Notice
Complete
completed-shortNotice

eFinancials outage

More info
17-May-2018
07:30AM - 08:30AM
1 hour
Outage
  • E-Financials
There will be an outage of eFinancials on Thursday 17th May from 0730-0830. Planned
Complete
completed-planned

Sport and Exercise- XN Dimension unavailable

More info
15-May-2018
01:30PM - 04:30PM
3 hours
Outage
  • Sport and Exercise - XN Dimension
Our software supplier XN Leisure Ltd. are planning to upgrade our core Dimension module (Front of House memberships) to bring in GDPR compliant functionality, on Tuesday 15th May. The application will be unavailable to Sport & Exercise staff between 13:30 and 16:30, which means that Front of House memberships will not be able to be processed. Planned
Complete
completed-planned

15-May-2018
04:30PM - 05:00PM
30 minutes
At risk
Sport and Exercise- XN Advantage unavailable

More info
15-May-2018
08:30AM - 02:30PM
6 hours
Outage
  • Sport and Exercise - XN Advantage
On the morning of Tuesday 15th May between 08.30am and 12.30pm Sport and Exercise - XN Advantage system will be unavailable while an upgrade takes place. The systems will then be considered 'At Risk' from 12.30pm until 5pm. Planned
Complete
completed-planned

15-May-2018
02:30PM - 05:00PM
2 hours 30 minutes
At risk
EUCLID Client Failure

More info
15-May-2018
08:00AM - 09:10AM
1 hour 10 minutes
Outage
  • EUCLID Client
The EUCLID Client is failing to respond Unplanned
Complete
completed-unplanned

Maintenance work on Eddie storage system

More info
14-May-2018
05:00PM - 06:00PM
1 hour
At risk
  • Eddie HPC
A storage array from the Eddie compute cluster will be removed from the GPFS file system cluster. There should be no interruption to service. Agreed - Short Notice
Complete
completed-shortNotice

UWP Search - Web Fix

More info
14-May-2018
10:00AM - 10:30AM
30 minutes
Outage
  • UWP Search
Resolution for LIVE Search the University ERROR: Uncaught exception. Error messages occurring because external users performing HEAD HTTP requests. There will be an outage at this time - 10:00 AM, 14-May-18 — 10:30 AM, 14-May-18 Planned
Complete
completed-planned

FPM application unavailable

More info
14-May-2018
09:55AM - 10:05AM
10 minutes
Outage
  • fin-app-kb1
Users unable to access the application. Unplanned
Complete
completed-unplanned

Visitor and Identity Management System Issues

More info
14-May-2018
09:20AM - 10:05AM
45 minutes
Degraded
  • Authentication and Authorisation
Users may not be able to log into VRS / IDM this morning. They may receive an error, or blank screen. Unplanned
Complete
completed-unplanned

Core Firewall Maintenance

More info
14-May-2018
08:00AM - 09:00AM
1 hour
At risk
  • Central Wiki Service
  • Core Firewall
  • DiscoverEd
  • Electronic Journals
  • EUCLID web
  • Kinetix (KX)
  • Learn
  • Moodle
  • MyEd
  • Office365
  • Staffmail
  • University Website
The core firewalls require maintenance. Unplanned
Complete
completed-unplanned

DiscoverEd - at risk

More info
From: 12-May-2018 - 10:00PM
To:      13-May-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • DiscoverEd Search, DiscoverEd patron login, Resource Lists
The DiscoverEd system which includes Electronic Journals and Library self services (including DiscoverEd my account) will be considered "at risk" between Saturday 12th May at 10 pm and 4 am on Sunday 13th May. This is to allow for a planned maintenance activity. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Agreed - Short Notice
Complete
completed-shortNotice

DHCP issues in the central area.

More info
11-May-2018
11:30AM - 02:00PM
2 hours 30 minutes
Degraded
  • DHCP server
We are currently experiencing issues with one of the DHCP servers and this is affecting Eduroam users and other devices getting onto EDLAN. Issue now resolved at 12.00. Unplanned
Complete
completed-unplanned

WebCentral unavailable

More info
10-May-2018
04:25PM - 04:40PM
15 minutes
Outage
  • WebCentral
WebCentral became unusable and required a restart I180510-1369 Agreed - Short Notice
Complete
completed-shortNotice

Roll forward of Course Timetable Browser to 18/19

More info
10-May-2018
02:30PM - 03:30PM
1 hour
At risk
  • Timetabling
Course Timetable Browser will be repointed to 18/19 as per instructions used in previous years. The system will be at risk from 10:00 AM, Thursday 10-May-18 to 11:00 AM, Thursday 10-May-18. Planned
Complete
completed-planned

HR/Payroll patches required for 17/18

More info
10-May-2018
08:00AM - 01:00PM
5 hours
Outage
  • HR/Payroll
Further HR/Payroll patches required for 17/18 - - meaning Event Booking will have a degraded service https://www.projects.ed.ac.uk/project/ppp012 Planned
Complete
completed-planned

10-May-2018
01:00PM - 03:00PM
2 hours
At risk
Insurance application unavailable

More info
10-May-2018
12:00PM - 12:15PM
15 minutes
Outage
  • Finance Insurance
On Thursday 10th 2018 at 11am, the Finance Insurance application will be unavailable as a minor upgrade will be deployed to remove fields which are no longer required under GDPR. Agreed - Short Notice
Complete
completed-shortNotice

Card Service Database Inactive Record Deletion

More info
10-May-2018
09:00AM - 12:00PM
3 hours
At risk
  • XN, EUCLID, VRS, Cashless Catering, CCURE Door Access
A partial purge of records older than 15 months will be purged from the Card Database. On the 26th April the first batch will be removed. On the 3rd May the second batch will be removed, with the last on the 10th May. Planned
Complete
completed-planned

10-May-2018
12:00PM - 02:00PM
2 hours
At risk
Event Booking Degraded service

More info
10-May-2018
08:00AM - 01:00PM
5 hours
Degraded
  • Event Booking
Event Booking Degraded service Thursday 10th May 08:00 -13:00 Planned
Complete
completed-planned

VRS/IDM at risk

More info
From: 08-May-2018 - 09:00AM
To:      09-May-2018 - 12:00PM
1 day 3 hours
Outage
  • Authentication and Authorisation
  • ID Management
  • Visitor Registration
Outage now complete, the services should still be considered at risk until 17:00 on Thursday 10th May. Planned
Complete
completed-planned

From: 09-May-2018 - 12:00PM
To:      10-May-2018 - 05:00PM
1 day 5 hours
At risk
Postgraduate degree finders compliance development

More info
09-May-2018
11:30AM - 02:30PM
3 hours
At risk
  • PostGraduate Degree Finders
On Wednesday 9th May between 11.30am and 2.30pm the Postgraduate degree finders will be considered 'At Risk' while updates are deployed. Planned
Complete
completed-planned

UniDesk Quick Calls interruption 8AM 09/05/2018

More info
09-May-2018
08:00AM - 08:10AM
10 minutes
Outage
  • UniDesk
The UniDesk Quick Calls application requires a small update. The deployment will commence at 08:00AM on 09/05/2018 with a short interruption to service while it is deployed. We anticipate that the service will be at risk until 08:30AM. Note that UniDesk itself will not be impacted. Agreed - Short Notice
Complete
completed-shortNotice

Old College Router Issues

More info
09-May-2018
08:00AM - Ongoing
6 hours
At risk
  • Network Shared Drives
  • Old College Router
We have detected potential issues affecting the router at Old College and this is under investigation. This is also affecting accommodation services. Unplanned
Complete
completed-unplanned

Windows Patching - server work

More info
From: 09-May-2018 - 12:00AM
To:      11-May-2018 - 05:00PM
2 days 17 hours
At risk
  • Services hosted on Windows 2008 R2 servers
UoE services hosted on Windows 2008 R2 servers will be 'at risk' from Wednesday 9th May at noon until 11th May at 5pm due to server patching work. Planned
Complete
completed-planned

Appleton Tower/ECA Router at risk

More info
08-May-2018
07:45AM - 07:55AM
10 minutes
At risk
  • Core Network
Fibre connection that was moved this morning is showing high level of errors and requires cleaning. This will take a couple of minutes to carry out. I will do this work at 1000hrs This morning(8/5/18) No disruption should be experienced as Resilient link is in situ and operated ok with initial move Appleton Tower/ECA Router at risk, Tuesday 8th May 07:45 - 07:55. Moving Fibre Link onto Different Fibre Cable. This is due to risk of damage to current Fibre Cable from Building works. Planned
Complete
completed-planned

Security-esw-04 Network Change

More info
08-May-2018
07:45AM - 08:00AM
15 minutes
Outage
  • Network Equipment (security-esw-04)
Security-esw-04 (Security - Infirmary Street) will have its fibre Link moved onto a more secure Fibre Cable. There will be short disruption to network, hopefully no longer than a couple of minutes. Area affected will be Room 1.01 Control Room Room 1.02 Control Room Room 1.03 Office Room 1.04 Office Agreed - Short Notice
shortNotice

Get updated about latest announcements, subscribe to our feed using your favourite RSS reader.

XML
follow us in feedly