IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Firefox Upgrade on University Machines

More info
From: 18-Jul-2017 - 08:00AM
To:      25-Jul-2017 - 08:00AM
7 days
At risk
  • All web based services
Firefox is being update on all university managed machines to the latest version 52ESR. This new version has been tested with University applications and has also been available from the application catalogue with no issues reported. Planned
planned

Learn - Course Copy not working

More info
From: 21-Jul-2017 - 10:30AM
- Ongoing
2 days 22 hours 30 minutes
Degraded
  • Learn
Learn's course copy function is not currently working. It stopped working around 10:30am on the 21/07/17. All course copies started after this time are still marked as 'Waiting'. Learn continues to function as normal except for the course copy function. Information Services are investigating. Unplanned
unplanned

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
EUCLID Unavailable

More info
21-Jul-2017
07:00AM - 09:00AM
2 hours
Outage
  • EUCLID web
  • EUCLID Client, Personal Tutors, Student Self Service, Postgraduate and Visiting applications form, Applicant Hub
Application taken down while data correction is completed. Agreed - Short Notice
Complete
completed-shortNotice

21-Jul-2017
09:00AM - 10:00AM
1 hour
At risk
Serengeti Service Outage

More info
21-Jul-2017
02:32PM - 03:50PM
1 hour 18 minutes
Outage
  • Document Management
Serengeti service restart required Unplanned
Complete
completed-unplanned

FPM unavaliable

More info
21-Jul-2017
03:00PM - 03:15PM
15 minutes
Outage
  • fin-app-kb1/fin-app-at1
FPM application requires to be restarted Unplanned
Complete
completed-unplanned

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Rolling Forward of CalSync 17/18

More info
From: 24-Jul-2017 - 10:00AM
To:      25-Jul-2017 - 12:00PM
1 day 2 hours
At risk
  • Timetabling
Carry out roll forward tasks for CalSync as per the Timetabling Wiki page. Planned
planned

Reconfiguration of telephony for a subset of extn.

More info
24-Jul-2017
03:50PM - 04:30PM
40 minutes
At risk
  • Telephony Services
The University telephone supplier, Gamma Telecom, will be moving the following number ranges from one circuit to another to improve resilience. 0131 650 2000 - 2854, 0131 650 6301 - 6400, 0131 650 6501 - 6524, 0131 650 8000 - 8249, 0131 650 9000 - 9999, 0131 651 8000 - 8999 Unplanned
unplanned

Reconfiguration of telephony for a subset of extn.

More info
25-Jul-2017
03:50PM - 04:30PM
40 minutes
At risk
  • Telephony Services
The University telephone supplier, Gamma Telecom, will be moving the following number ranges from one circuit to another to improve resilience. 0131 651 5000 - 5999, 0131 651 1000 - 1999, 0131 650 8500 - 8749, 0131 650 4700 - 6054 Unplanned
unplanned

Workktribe application unavailable due to upgrade

More info
25-Jul-2017
05:00PM - 10:00PM
5 hours
Outage
  • Worktribe
Worktribe will be upgraded to v2.3.197 by vendor. Application will be unavailable to users during the period. Agreed - Short Notice
shortNotice

From: 25-Jul-2017 - 10:01PM
To:      26-Jul-2017 - 10:00AM
11 hours 59 minutes
At risk
Reconfiguration of telephony for a subset of extn.

More info
26-Jul-2017
03:50PM - 04:30PM
40 minutes
At risk
  • Telephony Services
The University telephone supplier, Gamma Telecom, will be moving the following number ranges from one circuit to another to improve resilience. 0131 650 6412 - 6500, 0131 650 6551 - 6575, 0131 651 3000 - 3999, 0131 650 7000 - 7999 Agreed - Short Notice
shortNotice

Learn Java Upgrade

More info
27-Jul-2017
10:00AM - 01:00PM
3 hours
At risk
  • Learn
On Thursday 27th July between 10am and 1pm Learn will be at risk due to the upgrade of the java version used on its server. This however should not cause any disruption to Learn users Planned
planned

Reconfiguration of telephony for a subset of extn.

More info
27-Jul-2017
03:50PM - 04:30PM
40 minutes
At risk
  • Telephony Services
The University telephone supplier, Gamma Telecom, will be moving the following number ranges from one circuit to another to improve resilience. 0131 650 6055 - 6300, 0131 650 6401 - 6411, 0131 650 6576 - 6599, 0131 650 8750 - 8899, 0131 651 9000 - 9999 Agreed - Short Notice
shortNotice

Deactivation of Helpline AD Tools

More info
31-Jul-2017
09:00AM - 10:00AM
1 hour
Outage
  • IS support tools
The old AD tools will be removed from service on Monday 31st July. All of the following URLS will be removed. https://adhelplinetools.is.ed.ac.uk https://adhelplinetools.is.ed.ac.uk/myinfo/MyInfo.aspx https://adservicedeliverytools.is.ed.ac.uk https://adusdtools.is.ed.ac.uk The new combined tools website at https://adwebtools.is.ed.ac.uk and the new AD info page at https://myadinfo.is.ed.ac.uk should be used instead. Planned
planned

EUCLID client maintenance work

More info
02-Aug-2017
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
Restart of application servers following patching, there should be no loss of service for eVision. EUCLID client maintenance work Planned
planned

02-Aug-2017
06:20AM - 12:00PM
5 hours 40 minutes
At risk
E-Financials planned outage

More info
02-Aug-2017
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
On Wednesday 2nd August 2017 between 7am-7:20am eFinancials will experience an outage while essential security updates are applied. Planned
planned

02-Aug-2017
07:20AM - 09:00AM
1 hour 40 minutes
At risk
MyEd, Learn, SOA at risk - regular server update

More info
02-Aug-2017
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
MyEd, Learn, SOA and Identity Management at risk. This includes LIVE and TEST. Please see Expected Impact for services affected. Planned
planned

Moodle, Wiki, JIRA, UW-Search, hosted sites outage

More info
02-Aug-2017
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Moodle
As part of ongoing upgrade work on Wednesday 2nd August 2017 between 8am and 8:20am the following systems will be unavailable: Moodle, Central Wiki Service, JIRA, Hosted Websites, Drupal services and Document Management (Serengeti), University Web Search (UWS). Planned
planned

02-Aug-2017
08:20AM - 10:00AM
1 hour 40 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Worktribe connectivity maintenance

More info
20-Jul-2017
05:00PM - 05:10PM
10 minutes
Outage
  • Worktribe
Users will encounter a short outage for an upgrade to the connectivity service. Application should be considered At Risk for the full hour. Agreed - Short Notice
Complete
completed-shortNotice

20-Jul-2017
05:11PM - 06:00PM
49 minutes
At risk
Bi Suite - Outage

More info
20-Jul-2017
01:00PM - 01:15PM
15 minutes
Outage
  • Reporting + Analytics (BI Suite)
A small change is required to restore web services functionality on the platform. Cancelled
cancelled

20-Jul-2017
01:15PM - 01:30PM
15 minutes
At risk
MyEd at risk

More info
19-Jul-2017
09:00AM - 05:00PM
8 hours
At risk
  • MyEd
MyEd at risk Wednesday 19th July 09:00 - 17:00. Deploy new version of MyEd portal Planned
Complete
completed-planned

20-Jul-2017
09:00AM - 05:00PM
8 hours
At risk
Learn At Risk

More info
18-Jul-2017
09:00AM - 05:00PM
8 hours
At risk
  • Learn
Install current version of Learn and introduce server into load balancer Planned
Complete
completed-planned

20-Jul-2017
09:00AM - 05:00PM
8 hours
At risk
Upgrade of Collections.ed

More info
20-Jul-2017
08:00AM - 11:00AM
3 hours
At risk
  • Collections.ed.ac.uk, Exam Papers online at Risk
Collections.ed upgrade to make the site https, redesign of exhibitions for new exhibition, new lhsa case notes site and bug fixes Agreed - Short Notice
Complete
completed-shortNotice

BI Suite - Outage

More info
19-Jul-2017
08:30AM - 08:45AM
15 minutes
Outage
  • Reporting + Analytics (BI Suite)
Update licensing for BI Suite to allow more concurrent users. System will be unavailable for 15 minutes while server restarts. Planned
Complete
completed-planned

19-Jul-2017
08:45AM - 09:30AM
45 minutes
At risk
Check AT6 TO MH3 Fibre link

More info
19-Jul-2017
07:00AM - 08:30AM
1 hour 30 minutes
At risk
  • Core Network
AT6 and MH3 Routers have poor signal levels and fibre optic cable connector's require cleaning. Unplanned
Complete
completed-unplanned

Moodle Upgrade

More info
18-Jul-2017
09:00AM - 02:00PM
5 hours
Outage
  • Moodle
Moodle VLE will be upgraded from v3.0, to v3.2. Moodle users will not be able to access the system whilst the upgrade is taking place Planned
Complete
completed-planned

From: 18-Jul-2017 - 02:00PM
To:      19-Jul-2017 - 09:00AM
19 hours
At risk
Firefox Upgrade on University Machines

More info
From: 18-Jul-2017 - 08:00AM
To:      25-Jul-2017 - 08:00AM
7 days
At risk
  • All web based services
Firefox is being update on all university managed machines to the latest version 52ESR. This new version has been tested with University applications and has also been available from the application catalogue with no issues reported. Planned
planned

Collaborate Ultra not available via MyEd

More info
From: 17-Jul-2017 - 10:00AM
To:      19-Jul-2017 - 09:00PM
2 days 11 hours
Degraded
  • Collaborate
Users are currently unable to create, modify or launch Collaborate Ultra meetings from within MyEd. Access is available via other integrations (Learn and Moodle) as normal. Unplanned
Complete
completed-unplanned

Worktribe - degraded service

More info
From: 14-Jul-2017 - 05:00PM
To:      17-Jul-2017 - 09:00AM
2 days 16 hours
Degraded
  • Worktribe
Users may encounter a degrade service from 5pm 14/07/17. Worktribe applying a fix to resolve an urgent issue. Agreed - Short Notice
shortNotice

ACE Critical Patching - Kinetix (KX)

More info
13-Jul-2017
07:30AM - 08:30AM
1 hour
Outage
  • Kinetix (KX)
OS Critical Patching Planned
Complete
completed-planned

14-Jul-2017
08:00AM - 08:30AM
30 minutes
Outage
Sports and Exercise Online Booking unavailable

More info
14-Jul-2017
07:30AM - 09:00AM
1 hour 30 minutes
Outage
  • SPORT-APP
Sports and Exercise Online Booking unavailable, we are investigating whether application did not restart following the planned windows patching Unplanned
Complete
completed-unplanned

Core Database Server - Ongoing scheduled patching

More info
12-Jul-2017
07:00PM - 09:00PM
2 hours
Outage
  • Central Wiki Service
  • EBIS
  • E-Financials
  • eRecruitment
  • Event Booking
  • HR/Payroll
  • ID Management
  • Learn
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours from 19:00 Central Wiki Service | Learn VLE | EBIS | eFinancials| Event Booking| MyEd | Polopoly (publishing)|Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

12-Jul-2017
09:00PM - 11:00PM
2 hours
At risk
EUCLID DB - Ongoing scheduled patching

More info
12-Jul-2017
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

12-Jul-2017
08:00PM - 09:00PM
1 hour
At risk
LUNA Upgrade-SSL Work

More info
From: 12-Jul-2017 - 05:00PM
To:      13-Jul-2017 - 12:00PM
19 hours
At risk
  • L&UC Images and Collections sites
Changing the LUNA application to https, upgrading to v.7.2.6.3, reindexing collections. All collections which consume LUNA images (IIIF) will be potentially affected in terms of their image display. Unplanned
Complete
completed-unplanned

Reconfiguration of telephony service: 517000-7999

More info
12-Jul-2017
03:45PM - 05:00PM
1 hour 15 minutes
At risk
  • Telephony Service
The University telephone supplier, Gamma Telecom, will be moving the number range 0131 651 7000 - 7999 from one circuit to another to improve resilience Planned
Complete
completed-planned

Wiki Service Upgrade

More info
From: 11-Jul-2017 - 05:00PM
To:      12-Jul-2017 - 10:45AM
17 hours 45 minutes
Outage
  • Central Wiki Service
The Wiki Service http://www.wiki.ed.ac.uk will be unavailable whilst the upgrade process takes place. From: Tuesday 17:00, 11-Jul-2017 To: Wednesday 10:45, 12-Jul-2017 Planned
Complete
completed-planned

12-Jul-2017
10:45AM - 05:00PM
6 hours 15 minutes
At risk
Kx Bed & Booking Web site Unavailable

More info
12-Jul-2017
08:00AM - 08:30AM
30 minutes
Outage
  • Kinetix (KX)
Software supplier Kinetic Solution will be upgrading the KxB&B module to 2015.2.0.2. Module will be unavailable for the duration of the upgrade. I170710-1279 Agreed - Short Notice
Complete
completed-shortNotice

Edinburgh Unidesk live Service Outage

More info
10-Jul-2017
02:15PM - 02:30PM
15 minutes
Outage
  • UniDesk
There was a Unidesk Outage. Unplanned
Complete
completed-unplanned

Learn At Risk

More info
10-Jul-2017
01:40PM - 01:50PM
10 minutes
Outage
  • Learn
Learn is currently at risk, tomorrow (Tuesday 11th), a rolling restart will be performed. The alert has been extended to take this into account and now ends at midday on the 11th. Please check the service alert for up-to-date info Unplanned
Complete
completed-unplanned

From: 10-Jul-2017 - 01:50PM
To:      11-Jul-2017 - 12:00PM
22 hours 10 minutes
At risk
Webcentral/WebcentralCad

More info
10-Jul-2017
10:15AM - 10:30AM
15 minutes
Outage
  • WebCentral
Webcentral/WebcentralCad requires a restart to resolve printing issues. Agreed - Short Notice
Complete
completed-shortNotice

Library ALMA System - at risk

More info
From: 08-Jul-2017 - 10:00PM
To:      09-Jul-2017 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Alma, DiscoverEd patron login
The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd patron account) will be considered "at risk" between Saturday 8th July at 10 pm and 4 am on Sunday 9th July. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Agreed - Short Notice
Complete
completed-shortNotice

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