IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Datastore maintenance work

More info
15-Nov-2018
08:00PM - 09:00PM
1 hour
At risk
  • User File Store
  • Datastore
Maintenance work in preparation for the software updates to the frontend presentation. Planned
planned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Fireworks outage

More info
16-Nov-2018
08:00AM - 09:00AM
1 hour
Outage
  • Unix Timeshare
The Unix timeshare fireworks.ed.ac.uk server is being relocated and will face an outage 0800-0900 on Friday 16th November. Planned
planned

16-Nov-2018
09:00AM - 10:00AM
1 hour
At risk
EUCLID Unavailable

More info
From: 16-Nov-2018 - 02:30PM
To:      17-Nov-2018 - 12:00PM
21 hours 30 minutes
Outage
  • EUCLID web
  • EUCLID SITS
SITS/EUCLID will be unavailable from Friday 16th November from 14:30 until 17:00 on Saturday 17th November. Service further 'at risk' until 17:00 Sunday 18th November. Planned
planned

From: 17-Nov-2018 - 12:00PM
To:      18-Nov-2018 - 05:00PM
1 day 5 hours
At risk
Library Alma System - at risk

More info
From: 17-Nov-2018 - 10:00PM
To:      18-Nov-2018 - 02:00AM
4 hours
At risk
  • DiscoverEd
  • Electronic Journals
Library Alma System - at risk between Saturday 17th November at 10 pm and 2am on Sunday 18th November. Also affects E-Journals, Self Service (self issue machines, renew, request, DiscoverEd login). Planned
planned

Change WLAN group for Vets Centre & Roslin WAPs to remove event SSID

More info
20-Nov-2018
07:00AM - 07:15AM
15 minutes
Outage
  • all wifi connections will drop as the WAPs reboot
Change WLAN group for Vets Centre & Roslin WAPs to remove event SSID Agreed - Short Notice
shortNotice

Appleton Tower to Main Library fibre link at risk

More info
20-Nov-2018
07:45AM - 08:00AM
15 minutes
At risk
  • AT6 - ML4 router link
Appleton Tower to Main Library fibre link at risk, 07:45 - 08:00 Tuesday 20th November. Planned
planned

IS Virtual Hosting KB vCenter outage

More info
20-Nov-2018
10:00AM - 11:00AM
1 hour
Outage
  • Virtual Hosting
The KB vCenter internal certificates will be updated which will require a restart of various vCenter services during the scheduled time. Planned
planned

20-Nov-2018
11:00AM - 01:00PM
2 hours
At risk
Windows Patching

More info
From: 21-Nov-2018 - 12:00AM
To:      23-Nov-2018 - 05:00PM
2 days 17 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. Planned
planned

Electrical outage Chancellors Building and Royal Infirmary Hospital

More info
21-Nov-2018
06:00AM - 06:10AM
10 minutes
Outage
  • Electrical Power
Electrical outage Chancellors Building and Royal Infirmary Hospital, Wednesday 21st November 06:00-06:10. Dear All The Black Start Test initially schedule to be carried out at 0600 hrs on Wednesday, 21 November 2018 in Chancellor's Building and the RIE, has been postponed until early 2019. I will be in touch when further information regarding a date becomes available. Apologies for any inconvenience caused. Best wishes Alison --------- Alison O'Donnell Buildings Administrator Cancelled
cancelled

WebCentral, EBIS Online, Archibus outage

More info
21-Nov-2018
08:00AM - 01:00PM
5 hours
Outage
  • EBIS
  • WebCentral
  • Archibus
EBIS database being updated with data for Assest Management go live, EST099. Planned
planned

21-Nov-2018
01:01PM - 05:00PM
3 hours 59 minutes
At risk
IS Virtual Hosting AT vCenter outage

More info
21-Nov-2018
10:00AM - 11:00AM
1 hour
Outage
  • Virtual Hosting
The AT vCenter internal certificates will be updated which will require a restart of various vCenter services during the scheduled time. Virtual machines will not be affected. Planned
planned

21-Nov-2018
11:00AM - 01:00PM
2 hours
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
22-Nov-2018
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
OS Critical Patching Planned
planned

23-Nov-2018
06:00AM - 06:30AM
30 minutes
At risk
Appleton Tower to Hugh Robson fibre link at risk

More info
22-Nov-2018
07:45AM - 08:00AM
15 minutes
At risk
  • AT6 - RB5 router link
Appleton Tower to Hugh Robson fibre link at risk, 07:45 0 08:00 Thursday 22nd November. Planned
planned

DataStore software updates

More info
22-Nov-2018
08:00PM - 09:00PM
1 hour
Degraded
  • User File Store
  • Datastore
Due to software updates, connections to DataStore will be potentially interrupted over the period 20:00-21:00 on Thursday 22nd November. Minimal impact is expected with interruptions to each College instance on DataStore being of very short duration. Planned
planned

Appleton Tower to QMRI fibre link at risk

More info
27-Nov-2018
07:45AM - 08:00AM
15 minutes
At risk
  • AT6 - LF2 router link
Appleton Tower to QMRI fibre link at risk, 07:45 - 08:00 Tuesday 27th November. Planned
planned

Office365, mail relay at risk

More info
27-Nov-2018
08:00AM - 08:45AM
45 minutes
At risk
  • Mail Relay
  • Office365
Office365, mail relay at risk, 08:00 am - 08:45 am Tuesday 27th November. No impact to users is expected with this update, but services should be considered at risk. Planned
planned

Appleton Tower to Argyle House fibre link at risk

More info
29-Nov-2018
07:45AM - 08:00AM
15 minutes
At risk
  • AT6 - AH1 router link
Appleton Tower to Argyle House fibre link at risk, 07:45 - 08:00 Thursday 29th November. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Essential patching on the Core Database Server

More info
14-Nov-2018
07:00PM - 09:00PM
2 hours
Outage
  • Central Wiki Service
  • EBIS
  • E-Financials
  • eRecruitment
  • Event Booking
  • HR/Payroll
  • ID Management
  • Learn
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
  • WebCentral
Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours Central Wiki Service | Learn VLE | Web Central / EBIS Online | eFinancials| Event Booking| MyEd | Polopoly (publishing)|Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

14-Nov-2018
09:00PM - 11:00PM
2 hours
At risk
EUCLID DB - Ongoing scheduled patching

More info
14-Nov-2018
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

14-Nov-2018
08:00PM - 09:00PM
1 hour
At risk
JCMBMC-ESW-47 uplinks

More info
13-Nov-2018
08:00AM - 08:15AM
15 minutes
Outage
  • jcmbmc-esw-47
The uplinks from JCMB-MC-ESW-47 will be moved to provide a 4Gbps channel direct to KB9 as requested by IS ITI Enterprise Unix under I181025-0262. Agreed - Short Notice
Complete
completed-shortNotice

Update wireless controller firmware

More info
13-Nov-2018
04:00AM - 04:15AM
15 minutes
Outage
  • Wifi in selected areas
Update wireless controller firmware Agreed - Short Notice
Complete
completed-shortNotice

eFinancials outage

More info
From: 09-Nov-2018 - 12:00PM
To:      12-Nov-2018 - 05:00PM
3 days 5 hours
Outage
  • E-Financials
eFinancials will face an outage from 12pm on Friday 9th November until 5pm on Monday 12th November, with further 'at risk' period until 1159pm on Wednesday 14th November. Planned
planned

From: 12-Nov-2018 - 05:01PM
To:      14-Nov-2018 - 11:59PM
2 days 6 hours 58 minutes
At risk
Email or Calendar access via MyEd

More info
12-Nov-2018
08:30AM - 08:45AM
15 minutes
Outage
  • Authentication and Authorisation
  • Office365
The sign in to email or calendar in Office 365 via the MyEd may be interrupted for a very short time whilst servers are restarted for planned maintenance scheduled on 12th November. Any user affected by the issue should gain access if they attempt to sign in again but if the problem insists then they should be advised to go directly to their email inbox via https://www.outlook.com/ed.ac.uk Planned
Complete
completed-planned

12-Nov-2018
01:00PM - 01:15PM
15 minutes
Outage
Datastore service degredation

More info
12-Nov-2018
01:00PM - 05:00PM
4 hours
Degraded
  • User File Store
  • Datastore
There is a possibility of Datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research and Enterprise services are progressing analysis and fix of the issue and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

BI Suite - Explorer

More info
12-Nov-2018
09:00AM - 05:00PM
8 hours
At risk
  • Reporting + Analytics (BI Suite)
Users maybe unable to access reports within BI Suite Explorer, this will present itself as reports failing to load. Unplanned
Complete
completed-unplanned

BI Suite - Intermittent export issues

More info
09-Nov-2018
09:00AM - Ongoing
9 hours
At risk
  • Reporting + Analytics (BI Suite)
Scheduling a report intermittently fails with an error message, "max binary output limit". Unplanned
unplanned

12-Nov-2018
08:00AM - Ongoing
10 hours
At risk
Update wireless controller firmware

More info
12-Nov-2018
04:00AM - 04:15AM
15 minutes
Outage
  • Wifi in selected areas
Update wireless controller firmware Agreed - Short Notice
Complete
completed-shortNotice

Sign-in to Office 365

More info
12-Nov-2018
12:30AM - 01:00PM
12 hours 30 minutes
At risk
  • Authentication and Authorisation
  • Office365
Authentication based certificates used with Office 365 are scheduled for renewal on 12th November 2018 and whilst users should be unaffected by this, the sign in service to Outlook Office 365 should be considered at risk. Planned
Complete
completed-planned

EveryonePrint is unavailable

More info
11-Nov-2018
12:00PM - 03:00PM
3 hours
Outage
  • EveryonePrint
We are currently experiencing an outage of the EveryonePrint service. Where possible please use the CloudPrint service as a workaround. https://www.ed.ac.uk/information-services/computing/desktop-personal/printing/cloud-printing Unplanned
Complete
completed-unplanned

Library Alma System & DiscoverEd - at risk

More info
From: 10-Nov-2018 - 10:00PM
To:      11-Nov-2018 - 02:00AM
4 hours
At risk
  • DiscoverEd
  • Electronic Journals
Library Alma System & DiscoverEd - at risk 10PM Saturday 10th November - 2AM Sunday 11 November. Planned
Complete
completed-planned

Vet School Building - essential work

More info
10-Nov-2018
08:00AM - 04:00PM
8 hours
Degraded
  • Vet School Building
Work on new High Voltage connection is being made and this will cause limited power to the Vet Building as this will be serviced by a power generator. Unplanned
Complete
completed-unplanned

Change of fibre between AT6 - ECA1

More info
09-Nov-2018
07:45AM - 07:55AM
10 minutes
Outage
  • ECA
Fibre circuits to be moved from AT fibre Cables (due to building works) onto another fibre cable that provides the link to ECA Agreed - Short Notice
Complete
completed-shortNotice

Update wireless controller firmware

More info
09-Nov-2018
04:00AM - 04:15AM
15 minutes
Outage
  • Wifi in selected areas
Update wireless controller firmware Agreed - Short Notice
Complete
completed-shortNotice

Main Library uCreate Lab Migration to Windows 10

More info
From: 06-Nov-2018 - 11:00PM
To:      07-Nov-2018 - 11:00AM
12 hours
Outage
  • uCreate Machine Migration
Main Library uCreate will be moving in two stages in order to limit the disruption to the students ML uCreate - Tuesday 6th 11pm (Computers 1-10) ML uCreate - Thursday 8th 11pm (Computers 11-20) Planned
planned

From: 08-Nov-2018 - 11:00PM
To:      09-Nov-2018 - 11:00AM
12 hours
Outage
STACK LIVE servers maintenance

More info
08-Nov-2018
05:00PM - 05:30PM
30 minutes
Outage
  • LIVE STACK servers
The LIVE STACK servers will be offline for maintenance so that monitoring software can be installed on the servers to allow their status to be remotely monitored Agreed - Short Notice
Complete
completed-shortNotice

eAuthorisations, estores, Transpar, EIT and My Finance Channel unavailable

More info
08-Nov-2018
04:55PM - 05:04PM
9 minutes
Outage
  • Finance Instance
Restart of the finance instance required. Unplanned
Complete
completed-unplanned

EdWeb Deployment

More info
08-Nov-2018
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
  • University Website
EdWeb deployment for version 7.13.0. Low-risk security update, minor module updates, bug fixes. The front-end website will be unaffected, only editing will be unavailable Planned
Complete
completed-planned

08-Nov-2018
01:00PM - 05:00PM
4 hours
At risk
Update wireless controller firmware

More info
08-Nov-2018
04:00AM - 04:15AM
15 minutes
Outage
  • Wifi in selected areas
Update wireless controller firmware Agreed - Short Notice
Complete
completed-shortNotice

SharePoint Online unable to load .doc Files

More info
07-Nov-2018
04:10PM - 05:35PM
1 hour 25 minutes
Degraded
  • Office365
Microsoft Word files in the .doc format cannot be opened in SharePoint Online currently. .docx files are unaffected. Unplanned
Complete
completed-unplanned

WebCentral Unavailable

More info
07-Nov-2018
02:45PM - 03:00PM
15 minutes
Outage
  • WebCentral
Restart requested as application running slowly. Agreed - Short Notice
Complete
completed-shortNotice

Gitlab Upgrade

More info
07-Nov-2018
01:00PM - 02:00PM
1 hour
Outage
  • Gitlab
Gitlab version change, patching and reboot, including timezone configured to GMT. Access to the service will be lost during the work. Planned
Complete
completed-planned

Renewal of Serenget Document Management SSL Certificate

More info
07-Nov-2018
08:30AM - 09:00AM
30 minutes
Outage
  • Document Management
The Serengeti Document Management system is scheduled for patching restart from 08:30 until 09:00 on 7th November. This will include replacement of the Serengeti SSL security certificate. This alert has been raised for an additional at-risk period as a precaution in case of any issues. Update: Certificate renewal completed, although 30min at-risk period resulted in an 30 minute outage. Agreed - Short Notice
Complete
completed-shortNotice

07-Nov-2018
09:00AM - 09:30AM
30 minutes
Outage
Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
07-Nov-2018
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Hosted Websites
  • Moodle
  • PURE
Services unavailable while server patches are applied. The following systems will be unavailable: Moodle, JIRA, Hosted Websites, PURE and Drupal services. This includes LIVE, TEST and DEV for all below listed systems. Planned
Complete
completed-planned

07-Nov-2018
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Change of fibre between AT6 - MH3

More info
07-Nov-2018
07:45AM - 07:50AM
5 minutes
At risk
  • Moray House
Fibre circuits to be moved from AT fibre Cables (due to building works) onto another fibre cable that provides the link to Moray House Agreed - Short Notice
Complete
completed-shortNotice

E-Financials planned outage

More info
07-Nov-2018
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
eFinancials will experience a brief outage while essential security patches are applied to the server. Planned
Complete
completed-planned

07-Nov-2018
07:20AM - 09:00AM
1 hour 40 minutes
At risk
MyEd, Learn, SOA, wiki and University website at risk

More info
07-Nov-2018
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
  • University Website
MyEd, Learn, SOA, Central Wiki Service, University website and Identity Management at risk whilst a regular server update is applied Planned
Complete
completed-planned

EUCLID client maintenance work

More info
07-Nov-2018
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
EUCLID will experience a short outage while essential security patches are applied to the server. Planned
Complete
completed-planned

07-Nov-2018
06:20AM - 08:00AM
1 hour 40 minutes
At risk
WebCentral outage

More info
07-Nov-2018
06:00AM - 06:20AM
20 minutes
Outage
  • WebCentral
Patch will be applied to the servers. This includes LIVE, TEST and DEV for all listed systems. WebCentral will be unavailable during this time with an 'at risk' period to follow. Planned
Complete
completed-planned

07-Nov-2018
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Update wireless controller firmware

More info
07-Nov-2018
04:00AM - 04:30AM
30 minutes
Outage
  • Wifi in selected areas
Update wireless controller firmware Agreed - Short Notice
Complete
completed-shortNotice

BI Suite unavailable

More info
06-Nov-2018
11:00AM - 04:30PM
5 hours 30 minutes
Outage
  • Reporting + Analytics (BI Suite)
BI Suite users may find that BI Suite does not load for them or takes a long time to open. This is currently being investigated. 13:08pm UPDATE - BI Suite was restarted but the issues persist. This is currently being investigated. 16:30pm UPDATE - BI Suite is available again but should be considered at risk until midday 7th November 2018. Unplanned
Complete
completed-unplanned

From: 06-Nov-2018 - 04:30PM
To:      07-Nov-2018 - 12:00PM
19 hours 30 minutes
At risk
Kings Buildings uCreate Lab Migration to Windows 10

More info
From: 05-Nov-2018 - 11:30PM
To:      06-Nov-2018 - 11:30AM
12 hours
Outage
  • uCreate Machines Migration
Kings Buildings uCreate will be moving to Windows 10 - Monday 5th November 23:30 - 11:30. Planned
planned

Datastore service degredation

More info
05-Nov-2018
01:00PM - 05:00PM
4 hours
Degraded
  • User File Store
  • Datastore
There is a possibility of Datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research and Enterprise services are progressing analysis and fix of the issue and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Serengeti restart

More info
05-Nov-2018
12:00PM - 12:15PM
15 minutes
Outage
  • Document Management
Serengeti restart to install new SSL certificates. Update: Certificate renewal failed. Investigation underway. Agreed - Short Notice
Complete
completed-shortNotice

05-Nov-2018
12:15PM - 01:00PM
45 minutes
Outage
Library Alma System & DiscoverEd - at risk

More info
From: 03-Nov-2018 - 10:00PM
To:      04-Nov-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd search and patron account) will be considered "at risk". This is to allow for a service pack to be deployed. Planned
Complete
completed-planned

Eleanor Cloud Service Upgrade

More info
From: 02-Nov-2018 - 05:00PM
To:      05-Nov-2018 - 09:00AM
2 days 16 hours
Outage
  • Eleanor Cloud
We are upgrading the Openstack version on Eleanor from Ocata to Queens over the weekend of 2-4 November. Virtual machines on Eleanor will be inaccessible for only a couple of minutes, but the front end (horizon/api) will be offline for most of the weekend. Planned
Complete
completed-planned

HR & Payroll Unavailable for Database Upgrade

More info
01-Nov-2018
09:00AM - 02:00PM
5 hours
Outage
  • HR/Payroll
HR and Payroll will be down while the database is being upgraded. The application should be considered At Risk for a period of time afterwards. This will affect all users of HR and Payroll Planned
Complete
completed-planned

01-Nov-2018
02:00PM - 05:00PM
3 hours
At risk
Event Booking Degraded service

More info
01-Nov-2018
09:00AM - 02:00PM
5 hours
Degraded
  • Event Booking
Event Booking Degraded service, Thursday 1st November 09:00-14:00 with a further at risk period until 18:00. Planned
Complete
completed-planned

01-Nov-2018
02:00PM - 06:00PM
4 hours
At risk
eExpenses and Insurance unavailable

More info
01-Nov-2018
12:10PM - 12:20PM
10 minutes
Outage
  • eExpenses and insurance systems
eExpenses and insurance systems unavailable. Restart of CF instance is required. Unplanned
Complete
completed-unplanned

eAuthorisations, estores, Transpar, EIT and My Finance Channel unavailable

More info
01-Nov-2018
11:40AM - 12:00PM
20 minutes
Outage
  • Finance Instance
I181101-0784 - eAuthorisations - Problem updating estores, eIT, Webfirst from eAuth Restart of the finance instance required. Agreed - Short Notice
Complete
completed-shortNotice

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