IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Eleanor Cloud Service Degraded

More info
From: 17-Jan-2019 - 09:00AM
- Ongoing
14 days 8 hours
Degraded
  • Eleanor Cloud
The Eleanor Cloud Service network (public and private) has been turned back on, but the service should be considered at risk until further notice while we conduct further testing over the week starting 21 January. Additionally, internet access for instances on the private network has been disabled and will remain so until additional hardware has been put in place, most likely in February. Please follow this alert for updates. Agreed - Short Notice
shortNotice

Library Alma System and DiscoverEd - at risk

More info
From: 19-Jan-2019 - 10:00PM
To:      20-Jan-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" to allow for a service pack to be deployed. Planned
planned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Central Application Network Licensing Service

More info
21-Jan-2019
07:45AM - 08:30AM
45 minutes
Degraded
  • Authentication and Authorisation
The central application network licensing servers require infrastructure patching. There may be short disruptions to service for the following applications during the at risk period: Audio Notetaker Design Builder Eviews Foundry Apps Mathematica Sibelius Vray Rhino 4 & 5 IDEA OLI Scientific Workplace There is a small risk that this patching might invalidate some of the above licenses but this will be dealt with as soon as possible and a new service alert will be posted. Redundant services should continue to function during the at risk period: Autodesk 2018/2019 Products Hyperworks Maple Matlab Minitab QuarkXPress Solidworks SPSS Unisim, Unisim OLI & Unisim Amines Asreml Intel Cluster Studio If this is going to cause significant disruption to course work etc please contact License.Administrator@ed.ac.uk before close of business Thursday 17/01/19. Agreed - Short Notice
shortNotice

Central Application Network Licensing Service

More info
21-Jan-2019
07:45AM - 08:30AM
45 minutes
Degraded
  • Authentication and Authorisation
The central application network licensing servers require infrastructure patching. There may be short disruptions to service for the following applications during the at risk period: Audio Notetaker Design Builder Eviews Foundry Apps Mathematica Sibelius Vray Rhino 4 & 5 IDEA OLI Scientific Workplace There is a small risk that this patching might invalidate some of the above licenses but this will be dealt with as soon as possible and a new service alert will be posted. Redundant services should continue to function during the at risk period: Autodesk 2018/2019 Products Hyperworks Maple Matlab Minitab QuarkXPress Solidworks SPSS Unisim, Unisim OLI & Unisim Amines Asreml Intel Cluster Studio If this is going to cause significant disruption to course work etc please contact License.Administrator@ed.ac.uk before close of business Thursday 17/01/19. Agreed - Short Notice
shortNotice

JCMB data centre - Electrical Power Supply work

More info
22-Jan-2019
07:00AM - 08:00AM
1 hour
At risk
  • Staffmail
  • DNS Updates
Electrical power supply work is being done in part of the JCMB data centre that will require a small number of servers to run on UPS. Staffmail and DNS updates at risk. Planned
planned

Central application network licensing service degraded service

More info
23-Jan-2019
04:00PM - 05:30PM
1 hour 30 minutes
Degraded
  • Authentication and Authorisation
  • ucs-desktop-announce@lists.ed.ac.uk
IBM require a remote session to confirm a problem with upgrading the Sentinel license manager which serves all SPSS related products. SPSS, Amos, Modeler, Viz Designer, Sample Power and Text Services Analytics for Surveys will be unavailable during the at risk period. Servers will require a restart and some applications will temporarily not be able to check licenses out: Audio Notetaker, Design Builder, Eviews, Foundry Apps, Mathematica, Sibelius Vray Rhino 4 & 5, IDEA, OLI and Scientific Workplace Agreed - Short Notice
shortNotice

Network Disruption due to planned maintenance at Kings Buildings

More info
From: 25-Jan-2019 - 08:00PM
To:      27-Jan-2019 - 08:00PM
2 days
Outage
  • Network connectivity for these areas
Estates have scheduled the following power outages for essential work at Kings Building. The result of these planned power outages will cause loss of network in the following areas. JCMB (Ground floor east only) from 18:00 on Friday 25th January until 20:00 on Sunday 27th January. Rogerland between 08:00 - 12:00 on Saturday 26th January. Erskine Williamson between 08:00 - 12:00 on Sunday 27th January. Planned
planned

SAN storage platform Firmware upgrade

More info
30-Jan-2019
05:00PM - 11:00PM
6 hours
At risk
  • Core Application Storage
Firmware will be upgraded on the Central SAN storage platforms in Appleton Tower (30th Jan) and Kings Buildings (31st Jan). This includes updates on all SAN Storage controllers and disks. All components are redundant and will be upgraded in sequence to ensure availability of all components. Planned
planned

31-Jan-2019
05:00PM - 11:00PM
6 hours
At risk
Library Alma System and DiscoverEd - at risk

More info
From: 02-Feb-2019 - 10:00PM
To:      03-Feb-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 2nd February 10 pm and 4 am on Sunday 3rd February. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Library Alma System and DiscoverEd - at risk

More info
From: 19-Jan-2019 - 10:00PM
To:      20-Jan-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" to allow for a service pack to be deployed. Planned
planned

BioQuarter Building 9 Generator Test

More info
19-Jan-2019
08:00AM - 12:00PM
4 hours
Outage
  • BioQuarter Building 9
Building 9 Site Management are completing a Load Bank Test on the Generator on the 19th of January for a maximum of 3 hours. NB This is not a University building but there are UoE staff & data switches located there. There should be no staff in the Building on this date. Planned
planned

WebCentral / WebCentralCAD Unavailable

More info
18-Jan-2019
01:02PM - 01:15PM
13 minutes
Outage
  • WebCentral
WebCentral re-start to enable debugging for I181113-0755 Agreed - Short Notice
Complete
completed-shortNotice

18-Jan-2019
01:15PM - 02:00PM
45 minutes
At risk
Staffmail Mailbox Database Upgrade

More info
17-Jan-2019
08:00AM - 09:00AM
1 hour
At risk
  • Staffmail
Staffmail's mailbox database server is being upgraded. Users should not notice any impact, but there is a small risk that folder creation or deletions may fail during a short period. Planned
Complete
completed-planned

18-Jan-2019
08:00AM - 09:00AM
1 hour
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
17-Jan-2019
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
Due to server work, Accommodation, Catering and Events [ACE] applications will face an 'At Risk' period for critical patching Planned
Complete
completed-planned

18-Jan-2019
06:00AM - 06:30AM
30 minutes
At risk
Telephony Outage at King's Buildings

More info
17-Jan-2019
08:00PM - 08:10PM
10 minutes
Outage
  • Telephony at King's Buildings
Telephony Outage at King's Buildings Thursday 17th January 08:00 - 08:10 with a further at risk period until 10:00 Planned
Complete
completed-planned

17-Jan-2019
08:10PM - 10:00PM
1 hour 50 minutes
At risk
Fix to SAP BI Explorer Search

More info
17-Jan-2019
03:30PM - 04:00PM
30 minutes
At risk
  • Reporting + Analytics (BI Suite)
This piece of work aims to fix a problem with the SAP BI Explorer search service. Explorer itself will remain online for the duration. Agreed - Short Notice
Complete
completed-shortNotice

Serengeti Outage

More info
17-Jan-2019
03:05PM - 03:15PM
10 minutes
Outage
  • Serengeti
Serengeti is currently unavailable. IS Applications Management are currently investigating and will restore the service as soon as possible. Unplanned
Complete
completed-unplanned

Windows 10 - SCCM20 server down

More info
17-Jan-2019
02:05PM - 04:30PM
2 hours 25 minutes
Outage
  • Supported Windows Desktop
SCCM20, the infrastructure supporting Windows 10 builds and Software Centre is currently experiencing difficulties. ISG staff are investigating Unplanned
Complete
completed-unplanned

Eleanor Cloud Service Degraded

More info
From: 17-Jan-2019 - 09:00AM
- Ongoing
14 days 8 hours
Degraded
  • Eleanor Cloud
The Eleanor Cloud Service network (public and private) has been turned back on, but the service should be considered at risk until further notice while we conduct further testing over the week starting 21 January. Additionally, internet access for instances on the private network has been disabled and will remain so until additional hardware has been put in place, most likely in February. Please follow this alert for updates. Agreed - Short Notice
shortNotice

Reinstate Eleanor Openstack Service

More info
17-Jan-2019
07:45AM - 08:00AM
15 minutes
At risk
  • Core Network
Reinstate network services for the Eleanor Openstack VLAN's on the ACF2 router. Agreed - Short Notice
Complete
completed-shortNotice

eFinancials application down

More info
From: 15-Jan-2019 - 09:10PM
To:      16-Jan-2019 - 07:45AM
10 hours 35 minutes
Outage
  • E-Financials
eFinancials application server down, failed to restart overnight Unplanned
Complete
completed-unplanned

WebCentral / WebCentralCAD Unavailable

More info
15-Jan-2019
12:00PM - 01:00PM
1 hour
Outage
  • WebCentral
Bamboo deployment of WebCentral modules for EST099 Asset Management Agreed - Short Notice
Complete
completed-shortNotice

15-Jan-2019
01:00PM - 03:00PM
2 hours
At risk
eFinancials application down

More info
From: 14-Jan-2019 - 09:10PM
To:      15-Jan-2019 - 08:30AM
11 hours 20 minutes
Outage
  • E-Financials
eFinancials application server down Unplanned
Complete
completed-unplanned

Datastore service degredation

More info
14-Jan-2019
01:00PM - 05:00PM
4 hours
Degraded
  • User File Store
  • Datastore
There is a possibility of Datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research Services are progressing analysis and fix of the issue, and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Tristan Service unavailable

More info
14-Jan-2019
09:54AM - 12:59PM
3 hours 5 minutes
Outage
  • TRISTAN
The Tristan Service is currently unavailable. Information Services staff are aware and working on a fix. Unplanned
Complete
completed-unplanned

Library Alma System and DiscoverEd - at risk

More info
From: 12-Jan-2019 - 10:00PM
To:      13-Jan-2019 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 12th January 10 pm and 4 am on Sunday 13th January. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

JCMB datacentre upgrade to UPS and power provision

More info
12-Jan-2019
08:30AM - 04:00PM
7 hours 30 minutes
Degraded
  • Authentication and Authorisation
  • Core Application Storage
  • Core Firewall
  • Core Network
  • EBIS
  • EdWeb
  • E-Financials
  • eRecruitment
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Learn
  • Moodle
  • PURE
  • Reporting + Analytics (BI Suite)
  • User File Store
  • Virtual Hosting
  • WebCentral
As part of a major project to upgrade the ISG datacentres, we will be moving power connections from the existing power supply to a new power supply. This will be done equipment rack by equipment rack in the JCMB datacentre. There may be brief periods of network interruption to some services in each rack as these power supplies are moved. Planned
Complete
completed-planned

EdWeb in 'read-only' mode

More info
From: 11-Jan-2019 - 05:00PM
To:      12-Jan-2019 - 05:00PM
1 day
Degraded
  • EdWeb
EdWeb will be in 'read-only' on Friday 11th January 2019 - for 24 hours - in preparation for JCMB maintenance work (https://edin.ac/2G0tHze). Planned
planned

IS ColdFusion instance restart

More info
11-Jan-2019
03:30PM - 04:00PM
30 minutes
At risk
  • Event Booking
  • ID Management
  • Card
A restart of the IS ColdFusion server is necessary to help resolve an issue impacting students when using the Online Print Credit service. Unplanned
Complete
completed-unplanned

Webcentral and Webcentral CAD unavailable

More info
11-Jan-2019
12:00PM - 12:05PM
5 minutes
Outage
  • WebCentral
Restart of Webcentral and Webcentral CAD applications as a fix for I181113-0755 Agreed - Short Notice
Complete
completed-shortNotice

11-Jan-2019
12:15PM - 12:45PM
30 minutes
At risk
Preparation for JCMB weekend work

More info
11-Jan-2019
11:00AM - 03:00PM
4 hours
At risk
  • Central Wiki Service
  • Kinetix (KX)
  • MyEd
Some IT services (MyEd, Central Wiki Service and Kinetix) 'at risk'. Planned
planned

eFinancials application down

More info
From: 10-Jan-2019 - 08:50PM
To:      11-Jan-2019 - 08:45AM
11 hours 55 minutes
Outage
  • E-Financials
eFinancials application server down Unplanned
Complete
completed-unplanned

HR & Payroll Unavailable - October Security Patches

More info
10-Jan-2019
03:00PM - 05:45PM
2 hours 45 minutes
Outage
  • HR/Payroll
Applying security patches which were released in October 2018. Planned
Complete
completed-planned

From: 10-Jan-2019 - 05:45PM
To:      11-Jan-2019 - 10:00AM
16 hours 15 minutes
At risk
Event Booking - applying Security Patches

More info
10-Jan-2019
03:00PM - 05:45PM
2 hours 45 minutes
Degraded
  • Event Booking
  • HR/Payroll
Applying security patches which were released in October 2018 and Event booking will have degraded service Planned
Complete
completed-planned

STACK server maintenance

More info
10-Jan-2019
02:00PM - 03:00PM
1 hour
Outage
  • STACK servers
The LIVE STACK (and jobe) servers will be offline for maintenance from 14:00 on Thursday 10 January in order to install system software updates. The server downtime should be less than 1 hour, but the service should be considered 'at risk' for the rest of the afternoon, just in case any problems may occur. The test servers have already been updated without any problems. Agreed - Short Notice
Complete
completed-shortNotice

Deployment of version EdWeb 8.0.0

More info
09-Jan-2019
09:30AM - 01:00PM
3 hours 30 minutes
At risk
  • EdWeb
  • University Website
Deployment of version EdWeb 8.0.0. See Change record C1811-126 for details. Agreed - Short Notice
Complete
completed-shortNotice

09-Jan-2019
01:00PM - 05:00PM
4 hours
At risk
Moodle point release update

More info
09-Jan-2019
09:30AM - 11:00AM
1 hour 30 minutes
Outage
  • Moodle
Implement Moodle point release, update Moodle to v3.4.6 to provide security, and bug fixes. Planned
Complete
completed-planned

09-Jan-2019
11:00AM - 03:00PM
4 hours
At risk
BI Suite unavailable 11:00 Wed 9th Jan

More info
09-Jan-2019
11:00AM - 12:00PM
1 hour
Outage
  • Reporting + Analytics (BI Suite)
BI Suite is currently unavailable. Users may find that the cannot sign in to the Launchpad, or that it will take 5 minutes or more to sign in. We are currently investigating this with our 3rd party supplier. Unplanned
Complete
completed-unplanned

Printing Service Upgrade

More info
09-Jan-2019
08:00AM - 10:30AM
2 hours 30 minutes
Outage
  • Personal, Print, Copy and Scan, Online Print Credit, managePrint
All IS managed printing/attached services - CloudPrint, EveryonePrint and Network Printing Queues will be unavailable between 08:00 AM - 10:30 AM, and should be considered at risk until 12:00 PM on Wednesday 9th January Planned
Complete
completed-planned

09-Jan-2019
10:30AM - 12:00PM
1 hour 30 minutes
At risk
BI Suite unavailable

More info
09-Jan-2019
09:10AM - 09:20AM
10 minutes
Outage
  • Reporting + Analytics (BI Suite)
BI Suite is currently unavailable. Users may find that the cannot sign in to the Launchpad, or that it will take 5 minutes or more to sign in. We are currently investigating this with our 3rd party supplier. Unplanned
Complete
completed-unplanned

Edinburgh UniDesk at risk until Wed 09-01-2019 10:00AM

More info
From: 08-Jan-2019 - 09:00PM
To:      09-Jan-2019 - 10:00AM
13 hours
At risk
  • UniDesk
The Edinburgh UniDesk service requires a restart Tuesday 08-01-2019 at 21:00. The service should be considered at risk until 10:00AM on Wednesday 09-01-2019. Unplanned
Complete
completed-unplanned

Mailing Lists Server Upgrade

More info
08-Jan-2019
05:00PM - 08:00PM
3 hours
Degraded
  • Mailing Lists
Migrate the existing Sympa based Mailing Lists service from a physical server running Solaris to a Virtual Machine running Linux. Planned
Complete
completed-planned

08-Jan-2019
08:00PM - 11:00PM
3 hours
At risk
BI Suite unavailable 15:50 - 16:20

More info
08-Jan-2019
03:50PM - 04:20PM
30 minutes
Outage
  • Reporting + Analytics (BI Suite)
BI Suite was unavailable from 15:50 - 16:20 on 08-01-2019. This is related to the ongoing issues with performance being investigated in UniDesk Reference P1901-003. Unplanned
Complete
completed-unplanned

Serengeti Outage

More info
08-Jan-2019
12:30PM - 12:40PM
10 minutes
Outage
  • Serengeti
Serengeti is currently unavailable. IS Applications Management are currently investigating and will restore the service as soon as possible. Unplanned
Complete
completed-unplanned

Lab availability display pages down

More info
From: 07-Jan-2019 - 09:00AM
To:      08-Jan-2019 - 12:00PM
1 day 3 hours
Outage
  • Open Access Lab PC Availability
**Update** Server restarted, application now working but should be considered at risk** The backend server (UCS-SEQUEL) hosting the Cold Fusion application that displays lab availability on plasma screens and MyEd channel is currently unavailable. IS Apps are currently investigating Unplanned
Complete
completed-unplanned

From: 08-Jan-2019 - 12:00PM
To:      11-Jan-2019 - 05:00PM
3 days 5 hours
At risk
Email routing at risk

More info
08-Jan-2019
08:00AM - 10:00AM
2 hours
At risk
  • Mail Relay
Email routing system update planned between 11:00 and 14:00, Tue 8 Jan 19. No impact to users expected however email routing services are considered to be at risk. Planned
Complete
completed-planned

Datastore service degredation

More info
07-Jan-2019
01:00PM - 05:00PM
4 hours
Degraded
  • User File Store
  • Datastore
There is a possibility of Datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research Services are progressing analysis and fix of the issue, and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Moodle at risk

More info
07-Jan-2019
11:00AM - 02:00PM
3 hours
At risk
  • Moodle
Moodle at risk, Monday 7th January 11:00AM - 02:00PM. Planned
Complete
completed-planned

FPM application unavailable

More info
07-Jan-2019
10:10AM - 02:40PM
4 hours 30 minutes
Outage
  • FPM
Finance Process Manager (FPM) application unavailable. Restart required. Unplanned
Complete
completed-unplanned

BI Suite at risk

More info
From: 07-Jan-2019 - 09:00AM
To:      14-Jan-2019 - 10:00AM
7 days 1 hour
At risk
  • Reporting + Analytics (BI Suite)
BI Suite has been encountering intermittent login issues since Monday 7th January. The service should be considered "at risk" until end of Monday 14th January. We are still anticipating further short outages until this is resolved in full. Extensive monitoring is also still in place so should you experience any further loss of service please be assured that we will be working to restore the service. If any extended interruptions to service are expected we will issue further communications to the BI User Group mailing list. Unplanned
Complete
completed-unplanned

UniDesk Edinburgh Caller lookup intermittent

More info
From: 07-Jan-2019 - 09:00AM
To:      09-Jan-2019 - 09:00AM
2 days
Degraded
  • UniDesk
UniDesk Edinburgh Caller lookup only works intermittently. Operators may find that looking up a caller by name or UUN results in no results being found. IS Applications Management are investigating. Unplanned
Complete
completed-unplanned

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