IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
BI Suite Explorer issues

More info
From: 21-Nov-2017 - 01:35PM
- Ongoing
20 hours 25 minutes
Degraded
  • Reporting + Analytics (BI Suite)
BI Suite may display a blank loading screen when trying to sign into BI Explorer, via MyEd and never sign in. Unplanned
unplanned

University search - paging unavailable

More info
From: 21-Nov-2017 - 03:00PM
- Ongoing
19 hours
Degraded
  • University Website
Currently not possible to view beyond page one of search results on site. Being investigated for urgent fix. Unplanned
unplanned

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
Serengeti Service Outage

More info
21-Nov-2017
09:10AM - 09:35AM
25 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

eExpenses Unavailable

More info
21-Nov-2017
10:00AM - 10:15AM
15 minutes
Outage
  • eExpenses
eExpenses unavailable to deploy new policy hyperlinks. I171117-0691 Agreed - Short Notice
Complete
completed-shortNotice

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
ESPA Website at risk

More info
22-Nov-2017
09:00AM - 12:00PM
3 hours
At risk
  • ESPA Website
ESPA Website at risk, Wednesday 22nd November 09:00-12:00. ESPA users will be able to view the old site during the migration but there will be a freeze on content. Planned
planned

Bamboo service unavailable

More info
23-Nov-2017
05:00AM - 12:00PM
7 hours
Outage
  • Bamboo
As part of the INF121 Oracle 12c migration project, we are looking to get the new GENLIVE server upgraded to Oracle 12.2 (currently 12.1) ready for the migrations to take place at a later stage. The only application on this server is Bamboo using Oracle 12.1, which after the patching will be running on Oracle 12.2. During the outage, Bamboo will not be available for deployments Planned
planned

23-Nov-2017
12:00PM - 04:00PM
4 hours
At risk
Veeam virtual server Windows 2016 migration

More info
From: 23-Nov-2017 - 08:00AM
To:      01-Dec-2017 - 06:00PM
8 days 10 hours
At risk
  • Veeam Backup Service
The Veeam backup infrastructure is being migrated to Windows 2016 servers. Planned
planned

Core Network and Edge Firewall at risk

More info
28-Nov-2017
07:00AM - 08:30AM
1 hour 30 minutes
At risk
  • Authentication and Authorisation
  • Central Wiki Service
  • Core Firewall
  • Core Network
  • DiscoverEd
  • EBIS
  • EdWeb
  • E-Financials
  • Electronic Journals
  • eRecruitment
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Lecture Recording
  • Load Balancers
  • Mail Relay
  • Moodle
  • MyEd
  • Network Shared Drives
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Staffmail
  • Timetabling
  • UniDesk
  • University Website
  • Virtual Hosting
  • WebCentral
  • Worktribe
  • Firewall
Core Network and Edge Firewall at risk, Tuesday 28th November 07:00 - 08:30. Planned
planned

Library Mapping Update

More info
29-Nov-2017
10:00AM - 12:00PM
2 hours
At risk
  • DiscoverEd
Release of improved code for library mapping, mostly improving administration for updating shelf ranges. Agreed - Short Notice
shortNotice

Project Website Update

More info
30-Nov-2017
12:00PM - 01:00PM
1 hour
Outage
  • Projects Website
Projects Website unavailable 12:00-13:00 Thursday 30th November. Planned
planned

30-Nov-2017
01:00PM - 05:00PM
4 hours
At risk
Alma Library System - at Risk

More info
From: 02-Dec-2017 - 10:00PM
To:      03-Dec-2017 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd patron account) will be considered "at risk" between Saturday 2nd December at 10 pm and 4 am on Sunday 3rd December. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected From: Saturday 22:00, 02-Dec-2017 To: Sunday 04:00, 03-Dec-2017 Planned
planned

BI Suite maintenance work

More info
05-Dec-2017
12:00PM - 12:30PM
30 minutes
Outage
  • Reporting + Analytics (BI Suite)
BI Suite will undergo an outage on Tuesday 5th December 1200-1230, with further 'at risk' period 1230-1300. Planned
planned

05-Dec-2017
12:30PM - 01:00PM
30 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Serengeti Service Outage

More info
20-Nov-2017
02:15PM - 02:25PM
10 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

QAS change

More info
20-Nov-2017
12:00PM - 01:00PM
1 hour
At risk
  • EUCLID web
Quick Address (QAS) change is required to allow access to its API for EUCLID consumption. Planned
Complete
completed-planned

Storage Manager - changes to database

More info
20-Nov-2017
10:00AM - 02:00PM
4 hours
Outage
  • Storage Manager
Storage Manager will be taken offline while changes are made to its database. During this time, provisioning of DataStore tasks such as quota changes and the creation of new shares will be suspended. In addition, users won't be able to check their DataStore usage and quotas. Planned
Complete
completed-planned

Media Hopper Replay recordings slow to load

More info
20-Nov-2017
09:00AM - 05:30PM
8 hours 30 minutes
Degraded
  • Lecture Recording
When trying to load a recording in Media Hopper Replay, the loading screen is shown for longer than expected. Unplanned
Complete
completed-unplanned

Quarterly Exchange On Premise Server Update

More info
20-Nov-2017
08:00AM - Ongoing
3 hours
At risk
  • Mail Relay
  • Office365
Exchange mail flow may be at risk whilst the quarterly update is being applied. The update is required to help ensure that our mail environment is compliant, secure and aligned with our Office 365 subscription environment. Agreed - Short Notice
shortNotice

DiscoverEd - at risk

More info
From: 18-Nov-2017 - 10:00PM
- Ongoing
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • DiscoverEd Search, DiscoverEd patron login, Resource Lists
The DiscoverEd system which includes Electronic Journals and Library self services (including DiscoverEd my account) will be considered "at risk" between Saturday 18th November at 10 pm and 4 am on Sunday 19th November. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Agreed - Short Notice
shortNotice

www.climate.ed.ac.uk issues

More info
From: 18-Nov-2017 - 02:00PM
To:      19-Nov-2017 - 10:00AM
20 hours
Outage
  • www.climate.ed.ac.uk
Reports of www.climate.ed.ac.uk (online MSc programme) not functioning. This is currently being investigated. Unplanned
Complete
completed-unplanned

Everyone printer

More info
18-Nov-2017
11:00AM - 12:10PM
1 hour 10 minutes
Outage
  • Everyone Print
Problem with documents not filtering through to cloud printers. documents are getting stuck in "Awaiting Processing". Currently being investigated. Unplanned
Complete
completed-unplanned

ACE Critical Patching - Kinetix (KX)

More info
16-Nov-2017
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
OS Critical Patching Planned
Complete
completed-planned

17-Nov-2017
06:00AM - 06:30AM
30 minutes
At risk
Some e-resources not accessible

More info
From: 16-Nov-2017 - 07:00PM
- Ongoing
1 day 1 hour
Degraded
  • Electronic Journals
We are aware some users are having issues accessing e-resources and are working to resolve this issue.We believe this is only happening off campus so using the VPN service may help in the short term Unplanned
Complete
completed-unplanned

DirectAccess (off campus network drive access)

More info
16-Nov-2017
08:05AM - 11:10AM
3 hours 5 minutes
Outage
  • DirectAccess
The DirectAccess service is currently unavailable. This service allows University Laptops using the Mobile Device Supported Desktop (MDSD) to connect from off campus to University home and shared drives. Workaround: Please use the University VPN service to connect to your drives until service is restored. Instructions can be found here: http://edin.ac/2geiMpq IT Infrastructure teams have resolved the issue which looks to be related to a system update. Unplanned
Complete
completed-unplanned

Collections.ed upgrade

More info
16-Nov-2017
08:00AM - 09:00AM
1 hour
At risk
  • Collections.ed.ac.uk, Exam Papers online at Risk
Collections.ed upgrade for new exhibitions and guardbook Agreed - Short Notice
Complete
completed-shortNotice

EdWeb outage

More info
15-Nov-2017
10:00AM - 12:00PM
2 hours
Outage
  • EdWeb
EdWeb outage Wednesday 15th November 10:00 - 12:00. service should be considered at risk until 17:00. Planned
Complete
completed-planned

15-Nov-2017
12:00PM - 05:00PM
5 hours
At risk
eExpenses Unavailable

More info
15-Nov-2017
10:00AM - 10:15AM
15 minutes
Outage
  • eExpenses
eExpenses unavailable to deploy new enhancement patch. FIN120-4 Agreed - Short Notice
Complete
completed-shortNotice

UoE UniDesk restart 04:00-04:15

More info
15-Nov-2017
04:00AM - 04:15AM
15 minutes
Outage
  • UniDesk
The UoE UniDesk service will be restarted at 04:00 to apply some bespoke work changes. This will require a restart to the service at 04:00 for the new bespoke work to take effect. Agreed - Short Notice
Complete
completed-shortNotice

FPM - unavailable

More info
14-Nov-2017
03:30PM - 03:55PM
25 minutes
Outage
  • fin-app-kb1
FPM Restart required as users getting error message when trying to login. Unplanned
Complete
completed-unplanned

UoE UniDesk restart 04:00-04:15

More info
14-Nov-2017
04:00AM - 04:15AM
15 minutes
Outage
  • UniDesk
The UoE UniDesk service will be restarted at 04:00 to apply some configuration changes to the SQL server properties. This will require a restart to the service at 04:00 for the new configuration to take effect. Agreed - Short Notice
Complete
completed-shortNotice

Web Proxy Cache degraded service

More info
13-Nov-2017
09:00AM - 12:00PM
3 hours
Degraded
  • Web Proxy Cache
Web Proxy Cache degraded service, Monday 13th November 09:00-12:00. Users off EdLAN attempting to register or change their passwords Planned
Complete
completed-planned

Update to firmware on a single eddie storage array

More info
10-Nov-2017
01:00PM - 02:00PM
1 hour
At risk
  • Eddie HPC cluster
An update to the firmware on a single eddie HPC storage array will be rolled out. During this period, the eddie cluster filesystem should be considered at risk. No problems are expected. Agreed - Short Notice
Complete
completed-shortNotice

eFinancials Downtime

More info
From: 08-Nov-2017 - 05:00PM
To:      09-Nov-2017 - 12:30PM
19 hours 30 minutes
Outage
  • E-Financials
eFinancials unavailable to users between 17:00 Wednesday 8th November and 12:30 Thursday 9th November. Service should be considered at risk between 12:30-17:00 Planned
Complete
completed-planned

09-Nov-2017
12:30PM - 05:00PM
4 hours 30 minutes
At risk
UoE UniDesk restart 04:00-04:15

More info
09-Nov-2017
04:00AM - 04:15AM
15 minutes
Outage
  • UniDesk
The UoE UniDesk service will be restarted at 04:00 to apply some configuration changes to the SQL server properties. This will require a restart to the service at 04:00 for the new configuration to take effect. Agreed - Short Notice
Complete
completed-shortNotice

Core Database Server - Ongoing scheduled patching

More info
08-Nov-2017
07:00PM - 09:00PM
2 hours
Outage
  • Central Wiki Service
  • EBIS
  • E-Financials
  • eRecruitment
  • Event Booking
  • HR/Payroll
  • ID Management
  • Learn
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours from 19:00 Central Wiki Service | Learn VLE | EBIS | eFinancials| Event Booking| MyEd | Polopoly (publishing)|Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

08-Nov-2017
09:00PM - 11:00PM
2 hours
At risk
EUCLID DB - Ongoing scheduled patching

More info
08-Nov-2017
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

08-Nov-2017
08:00PM - 09:00PM
1 hour
At risk
Development work on new Health & Safety system

More info
08-Nov-2017
12:00PM - 01:00PM
1 hour
Outage
  • orakb2(at2).is, python-kb1(at1)-live.is
Code updates are to be deployed to the new Health & Safety system (Project HAS001) on Wednesday 8th November 1200-1300 (system outage, with further 'at risk' period until 1500). Planned
Complete
completed-planned

08-Nov-2017
01:00PM - 03:00PM
2 hours
At risk
Update to Java Deployment Rules on Windows Desktop

More info
From: 08-Nov-2017 - 12:00PM
To:      13-Nov-2017 - 08:00AM
4 days 20 hours
At risk
  • Supported Desktop
An update to replace the active Deployment Rule Set in the Java JRE in the Windows Supported Desktop with a new Set to resolve issue encountered with eFinancial users not being able to login. I171031-0111 Agreed - Short Notice
Complete
completed-shortNotice

The cinder service of Eleanor Cloud is degraded

More info
From: 08-Nov-2017 - 10:00AM
To:      10-Nov-2017 - 09:30AM
1 day 23 hours 30 minutes
Degraded
  • Eleanor Research Cloud
Cinder, the block storage component of Eleanor Research Cloud is degraded. The cinder management machine is under high load, due to a bug in cinder in combination with ceph. Because of the load issues, cinder is at times unavailable. Existing volumes should not be affected, but creating/deleting/attaching/detaching volumes will be affected. Unplanned
Complete
completed-unplanned

At risk: UniDesk Edinburgh unable to save cards

More info
08-Nov-2017
09:00AM - 05:00PM
8 hours
At risk
  • UniDesk
Operators were unable to save cards within the Call Management module this morning 09:00 - 09:15 (08-11-2017). Service Management will be leaving UniDesk UoE service as "at risk" for the rest of today. Unplanned
unplanned

Resolved. Issues with Charteris Land's network

More info
08-Nov-2017
08:00AM - 12:30PM
4 hours 30 minutes
Degraded
  • Network
We are currently investigating network issues in Charteris Land that is affecting some users. Unplanned
Complete
completed-unplanned

Core Internet Network Cable Work - Appleton Tower

More info
08-Nov-2017
08:00AM - 08:30AM
30 minutes
At risk
  • Core Firewall
  • Core Network
On the morning of Wednesday 8th November between 8.30am and 9am the core firewall and core network will be considered 'At Risk' while a failover test is done on the core router. Planned
Complete
completed-planned

Box of Broadcasts Scheduled Maintenance

More info
08-Nov-2017
07:30AM - 09:30AM
2 hours
At risk
  • Box of Broadcasts Service
There is scheduled BoB maintenance on Thursday 9 November 2017 from 7:30 to 9:30 Hrs. Please consider the service at risk during this maintenance period. Unplanned
Complete
completed-unplanned

UoE UniDesk restart 04:00-04:15

More info
08-Nov-2017
04:00AM - 04:15AM
15 minutes
Outage
  • UniDesk
The UoE UniDesk service will be restarted at 04:00 to apply some configuration changes to the SQL server properties. This will require a restart to the service at 04:00 for the new configuration to take effect. Agreed - Short Notice
Complete
completed-shortNotice

Eleanor Cloud is offline whilst upgrade is ongoing

More info
07-Nov-2017
01:00PM - 05:00PM
4 hours
Outage
  • Eleanor Research Cloud
Eleanor Research Cloud is offline whilst an upgrade to the service is ongoing. Unplanned
Complete
completed-unplanned

Edinburgh Open Journals software upgrade

More info
07-Nov-2017
12:00PM - 01:00PM
1 hour
Outage
  • Edinburgh Open Journals
The underlying software of Edinburgh Open Journals, OJS, is going to be upgraded from version 2.4.8.1 to 3.0.2. This is a major upgrade and will involve redirecting the URL from one virtual machine to another. From: Tuesday 12:00, 07-Nov-2017 To: Tuesday 13:00, 07-Nov-2017 Planned
planned

07-Nov-2017
01:00PM - 04:00PM
3 hours
At risk
Journyx Restart

More info
07-Nov-2017
11:30AM - 12:15PM
45 minutes
Degraded
  • Journyx
EDINA have reported slow Journyx performance and have requested a service restart. Update: Service restarted. Performance issue resolved. Agreed - Short Notice
Complete
completed-shortNotice

Core Internet Network Cable Work - Kings Building

More info
07-Nov-2017
08:00AM - 08:45AM
45 minutes
At risk
  • Core Firewall
  • Core Network
On the morning of Tuesday 7th November between 8am and 8.30am the core firewall and core network will be considered 'At Risk' while a failover test is done on the core router. Planned
Complete
completed-planned

Authentication issue with Eleanor Research Cloud

More info
07-Nov-2017
08:00AM - 10:00AM
2 hours
Outage
  • Eleanor Research Cloud
There is an authentication issue with Eleanor Research Cloud service. Users are unable to login to Horizon, the web front-end. Connections via the command line client time out whilst attempting to establish a connection to the LDAP Server. Unplanned
Complete
completed-unplanned

Resolved- Issues with external phone calls

More info
From: 07-Nov-2017 - 08:00AM
- Ongoing
1 day 5 hours
Degraded
  • VOIP Telephones
Certain incoming external phone calls are not getting through properly and on occasions diverting to a non University of Edinburgh telephone number. Unplanned
unplanned

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