IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Office 365 Licensing Update (Service At Risk)

More info
From: 17-May-2017 - 09:00AM
- Ongoing
15 days
At risk
  • Office365
Following renewal of Office 365 licenses we have discovered an issue meaning that Staff accounts need to be assigned a new license. The work that's to take place follows some initial user tests, a batch test of around 2000 staff accounts out of hours and a further batch test of around 2000 staff will be conducted during office hours. Whilst we do not envisage any loss to service or any persistent disruption, the service should still be considered at risk for the duration whilst the work is carried out. Agreed - Short Notice
shortNotice

Intel ME vulnerability - apply patches

More info
From: 26-May-2017 - 07:00AM
To:      02-Jun-2017 - 05:00PM
7 days 10 hours
At risk
  • Supported Windows Desktop
Following on from the issue highlighted to us wrt. the Intel ME vulnerability, Desktop Services have been working with InfoSec and HP to provide a solution to address our affected estate. In light of this we have now deployed the prescribed solution from HP to a large number of systems in the Open Access area without incident. Tonight we will be rolling the patch out to a number of ISG systems to complete our testing. We believe that the testing we have done for this has been sufficient to give us confident in its deployment and as such, we will be targeting the rest of the HP Desktops in the University from Monday 29th of May. Unplanned
unplanned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Learn Rolling Restart

More info
29-May-2017
10:00AM - 12:00PM
2 hours
At risk
  • Learn
Learn will be at risk due to the installation of software. The install should not affect users and a rolling restart will be performed. Planned
planned

Timetabling & Room Booking Services Unavailable

More info
From: 31-May-2017 - 09:00AM
To:      01-Jun-2017 - 05:00PM
1 day 8 hours
Outage
  • Timetabling
On Wednesday 31st May from 9am until 5pm on Thursday 1st June the Timetabling Service and Web Room Booking Service will be unavailable while essential Database Maintenance is carried out. Planned
planned

Active Directory Certificate Authority OS Upgrade

More info
06-Jun-2017
08:00AM - 12:00PM
4 hours
Degraded
  • Authentication and Authorisation
The Active Directory CA (kerby.ucs.ed.ac.uk) will be upgraded to Windows Server 2016 and will be unavailable between 8 am and approx 12 noon on Wednesday 31st May. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Incoming telephone issue numbers 517000 - 517999

More info
26-May-2017
10:00AM - Ongoing
8 hours
Outage
  • Telephones
Currently we are experiencing issues with telephone numbers from 517000 - 517999. Anybody with a telephone number in this range with be unable to receive external calls but they will still be able to make outgoing calls. Unplanned
unplanned

Psychiatry network outage

More info
25-May-2017
09:00AM - 05:00PM
8 hours
Outage
  • All network facilities in Kennedy Tower
On Thursday 25th May between 9am and 5pm All network facilities in Kennedy Tower will be unavailable while all network switches are replaced. The network facilities should also be considered at risk on Friday 26th between 9am and 5pm [Update 16:25pm]The work has been completed successfully and all network facilities in Kennedy Tower has been restored. Planned
Complete
completed-planned

26-May-2017
09:00AM - 05:00PM
8 hours
At risk
Intel ME vulnerability - apply patches

More info
From: 26-May-2017 - 07:00AM
To:      02-Jun-2017 - 05:00PM
7 days 10 hours
At risk
  • Supported Windows Desktop
Following on from the issue highlighted to us wrt. the Intel ME vulnerability, Desktop Services have been working with InfoSec and HP to provide a solution to address our affected estate. In light of this we have now deployed the prescribed solution from HP to a large number of systems in the Open Access area without incident. Tonight we will be rolling the patch out to a number of ISG systems to complete our testing. We believe that the testing we have done for this has been sufficient to give us confident in its deployment and as such, we will be targeting the rest of the HP Desktops in the University from Monday 29th of May. Unplanned
unplanned

Network Outage

More info
25-May-2017
11:15AM - 11:45AM
30 minutes
Outage
  • Authentication and Authorisation
  • Central Wiki Service
  • Core Application Storage
  • Core Firewall
  • Core Network
  • DiscoverEd
  • EBIS
  • EdWeb
  • E-Financials
  • Electronic Journals
  • eRecruitment
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Load Balancers
  • Mail Relay
  • Moodle
  • MyEd
  • Network Shared Drives
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Staffmail
  • Timetabling
  • UniDesk
  • University Website
  • Virtual Hosting
  • WebCentral
  • Worktribe
A Network outage was encountered between 11:15 and 11:20. Affected Services required manual recovery post event and were recovered at 11:45. The failure relates to the ongoing firewall issue. Unplanned
Complete
completed-unplanned

25-May-2017
11:45AM - 12:30PM
45 minutes
At risk
Upgrade of Collections.ed

More info
25-May-2017
08:00AM - 11:00AM
3 hours
At risk
  • Collections.ed.ac.uk, Exam Papers online at Risk
Upgrade of Collections.ed to include Coimbra exhibition and forthcoming exhibition Agreed - Short Notice
Complete
completed-shortNotice

Serengeti Service Outage

More info
24-May-2017
10:36AM - 10:45AM
9 minutes
Outage
  • Document Management
Serengeti service restart required Unplanned
Complete
completed-unplanned

Psychiatry network outage

More info
23-May-2017
02:00PM - 05:00PM
3 hours
Outage
  • All network facilities in Kennedy Tower
On Tuesday 23th May between 2pm and 5pm All network facilities in Kennedy Tower will be unavailable while re-configuring VLAN and testing firewall rules. The network facilities should also be considered at risk on Wednesday 24th between 9am and 5pm. [Update 17:20pm]The work has been completed successfully and all network facilities in Kennedy Tower has been restored. Planned
Complete
completed-planned

24-May-2017
09:00AM - 05:00PM
8 hours
At risk
Edinburgh Royal Infirmary Black Start

More info
24-May-2017
06:00AM - 09:00AM
3 hours
Outage
  • Chancellors Building network
Consort have advised the University that they wish to carry out a Black start power outage to test the emergency generators on the Edinburgh Royal Infirmary site on Wednesday 24th May 2017 @ 0600 hrs. No network will be available in Chancellor's Building or NRIE. Connections to SCRM, Building 9 and Building 10 should be protected by UPS. QMRI should not be affected. Planned
Complete
completed-planned

Serengeti Service Outage

More info
23-May-2017
03:20PM - 03:30PM
10 minutes
Outage
  • Document Management
Serengeti service restart required Unplanned
Complete
completed-unplanned

Serengeti Service Outage

More info
23-May-2017
09:45AM - 10:05AM
20 minutes
Outage
  • Document Management
Serengeti service restart required Unplanned
Complete
completed-unplanned

Changes to IS Alerts Top Priority Infrastructure

More info
23-May-2017
09:30AM - 10:00AM
30 minutes
At risk
  • IS Alerts
The Top Priority Infrastructure services will be rearranged. Services will be renamed, removed, added and merged. Unplanned
Complete
completed-unplanned

WebCentral/Webcentralcad at risk

More info
23-May-2017
08:00AM - 10:00AM
2 hours
At risk
  • WebCentral
Data updates required for helpdesk module Agreed - Short Notice
Complete
completed-shortNotice

EBIS Online. At risk.

More info
22-May-2017
09:00AM - 09:15AM
15 minutes
At risk
  • EBIS
All source files for EBIS Online have been copied from the server to SVN (source save). These now have to be re-copied to the server via Bamboo to ensure consistency across all platforms Agreed - Short Notice
Complete
completed-shortNotice

www.lynda.com outage Saturday 20th May 5am - 8am

More info
20-May-2017
05:00AM - 08:00AM
3 hours
Outage
  • www.lynda.com
Lynda.com will be performing scheduled maintenance on Saturday 20th May 5- 8am. Please note that you will be unable to access your Lynda.com account during this time. Agreed - Short Notice
shortNotice

Work to Restore Firewall Resillience

More info
19-May-2017
05:30PM - 07:30PM
2 hours
At risk
  • Authentication and Authorisation
  • Central Wiki Service
  • Core Application Storage
  • Core Firewall
  • DiscoverEd
  • EBIS
  • EdWeb
  • E-Financials
  • Electronic Journals
  • eRecruitment
  • EUCLID web
  • Event Booking
  • Ezproxy
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Load Balancers
  • Mail Relay
  • Moodle
  • MyEd
  • Network Shared Drives
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Staffmail
  • Timetabling
  • UniDesk
  • University Website
  • WebCentral
  • Worktribe
  • core firewall service and telephony
We wil install a new firewall module into a seperate chassis to restore resillience to the firewall service. Once the firewall module is proven to be recognised and boots correctly we wil complete configuration and then perform failover tests. None of this this work should be dissruptive but all services should be considered at risk between 17:30-19:00 while the module is installed, configured and tested. [Update 7:15pm] Work is progressing well but slower than hoped. The new firewall module is up and running but not yet active. We hope to have it in active operation within the next 15 minutes. [Update 20:30] The work completed successfully and the firewall service is now in a resilient mode again. Agreed - Short Notice
Complete
completed-shortNotice

EveryonePrint web portal is inaccessible

More info
19-May-2017
09:30AM - 11:00AM
1 hour 30 minutes
Degraded
  • EveryonePrint, Cloud Printing
The Everyoneprint web portal, https://www.everyoneprint.is.ed.ac.uk is currently inaccessible due to an issue authenticating to it. Unplanned
Complete
completed-unplanned

MyEd - Slow performance

More info
19-May-2017
08:30AM - Ongoing
2 hours 30 minutes
Degraded
  • MyEd
MyEd is currently exhibiting slow performance. Investigation is under way. Update: 19/05/2017 09:51 Issue traced and resolved. Update: 19/05/2017 09:58 Issue re-occurred. Investigation under way. Update: 19/05/2017 10:00 Cause of issue traced to a failed service. A workaround is under test pending implementation. Update: 11:00 Issue resolved. Preventative measures under way to prevent repeat occurrence. Unplanned
Complete
completed-unplanned

Firewall Diagnostic Work To Resolve Current Issue

More info
18-May-2017
06:00PM - 08:00PM
2 hours
At risk
  • Authentication and Authorisation
  • Central Wiki Service
  • Core Application Storage
  • Core Firewall
  • DiscoverEd
  • EBIS
  • EdWeb
  • E-Financials
  • Electronic Journals
  • eRecruitment
  • EUCLID web
  • Event Booking
  • Ezproxy
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Load Balancers
  • Mail Relay
  • Moodle
  • MyEd
  • Network Shared Drives
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Staffmail
  • Timetabling
  • UniDesk
  • University Website
  • WebCentral
  • Worktribe
  • Telephones and Core firewall
Further diagnostic work will be carried out to determine the nature and extent of the fault that has caused one of the firewall modules to shutdown. This should not be dissruptive but all services should be considered at risk between 18:00-19:00 while the module is replaced. UPDATE: Diagnostice work has taken longer so the at-risk windows has been extended. Agreed - Short Notice
shortNotice

IDM/VRS outage 30 mins Thursday 18th May 10.15 am

More info
18-May-2017
10:15AM - 10:45AM
30 minutes
Outage
  • ID Management
  • VRS
VRS/IDM will be unavailable between 10.15-10.45, Thursday 18th May. This is to allow an essential patch to be applied. The system will remain at risk for the following 3 hours Agreed - Short Notice
Complete
completed-shortNotice

18-May-2017
10:45AM - 01:15PM
2 hours 30 minutes
At risk
Estates - Operational Reports

More info
18-May-2017
10:00AM - 10:30AM
30 minutes
Outage
  • python-kb1-live.is/python-at1-live.is
Deploy updated code to resolve; period dates filters, URL links and Visitor Access to reports. Agreed - Short Notice
Complete
completed-shortNotice

WebCentral/Webcentralcad at risk

More info
18-May-2017
10:00AM - 10:15AM
15 minutes
At risk
  • WebCentral
Update of existing report for Helpdesk module Agreed - Short Notice
Complete
completed-shortNotice

Moodle Degraded

More info
17-May-2017
01:00PM - 03:00PM
2 hours
Degraded
  • Moodle
Moodle is currently being monitored by Information Services. Unplanned
Complete
completed-unplanned

Course Timetable Browser Roll Forward Tasks

More info
17-May-2017
10:00AM - 11:00AM
1 hour
At risk
  • Timetabling
  • Course Timetable Browser
Course Timetable Browser Roll Forward Tasks for 17/18 Agreed - Short Notice
Complete
completed-shortNotice

Office 365 Licensing Update (Service At Risk)

More info
From: 17-May-2017 - 09:00AM
- Ongoing
15 days
At risk
  • Office365
Following renewal of Office 365 licenses we have discovered an issue meaning that Staff accounts need to be assigned a new license. The work that's to take place follows some initial user tests, a batch test of around 2000 staff accounts out of hours and a further batch test of around 2000 staff will be conducted during office hours. Whilst we do not envisage any loss to service or any persistent disruption, the service should still be considered at risk for the duration whilst the work is carried out. Agreed - Short Notice
shortNotice

Upgrade of Collections.ed for Coimbra and Dott

More info
17-May-2017
08:00AM - 10:00AM
2 hours
At risk
  • Collections.ed.ac.uk, Exam Papers online at Risk
Upgrade of Collections.ed to include Coimbra exhibition. Exam Papers online at risk but there should be no impact for users as the site is load balanced Planned
Complete
completed-planned

Replacement of one core firewall module

More info
16-May-2017
06:30PM - 07:30PM
1 hour
At risk
  • Authentication and Authorisation
  • Central Wiki Service
  • Core Application Storage
  • Core Firewall
  • DiscoverEd
  • EBIS
  • EdWeb
  • E-Financials
  • Electronic Journals
  • eRecruitment
  • EUCLID web
  • Event Booking
  • Ezproxy
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Load Balancers
  • Mail Relay
  • Moodle
  • MyEd
  • Network Shared Drives
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Staffmail
  • Timetabling
  • UniDesk
  • University Website
  • WebCentral
  • Worktribe
  • Telephony, core firewall
A faulty firewall module will be replaced, this should not be dissruptive but all services should be considered at risk between 18:00-19:00 while the module is replaced. There is a further period between 19:00-20:00 when services should still be considered at risk as the replaced part is fully tested and checks completed. Agreed - Short Notice
Complete
completed-shortNotice

16-May-2017
07:30PM - 08:30PM
1 hour
At risk
Turnitin degraded service

More info
16-May-2017
02:29PM - 03:30PM
1 hour 1 minutes
Degraded
  • Turnitin
Turnitin have reported degraded service from 1429. This may be affecting users of the service however IS testing is inconclusive. Unplanned
Complete
completed-unplanned

Worktribe LIVE Upgrade

More info
From: 15-May-2017 - 05:00PM
To:      16-May-2017 - 02:00PM
21 hours
Outage
  • Worktribe
Worktribe LIVE will be upgraded from version v2.1 to v2.2.208. Worktribe will be unavailable during this time. Planned
Complete
completed-planned

16-May-2017
02:01PM - 05:00PM
2 hours 59 minutes
At risk
IDM/VRS outage

More info
16-May-2017
10:00AM - 10:20AM
20 minutes
Outage
  • ID Management
  • VRS
IDM / VRS will be unavailable for 20 minutes on Tuesday 16th May at 10.00am. This is so a couple of minor patches can be applied. The system will be at risk for the following 3 hours Agreed - Short Notice
Complete
completed-shortNotice

16-May-2017
10:20AM - 02:00PM
3 hours 40 minutes
At risk
Security Patching - Windows 2003 Servers

More info
16-May-2017
01:00AM - 09:00AM
8 hours
At risk
  • Various Windows 2003 Servers
Microsoft security patching for Windows 2003 Server Agreed - Short Notice
Complete
completed-shortNotice

EdLAN database patching

More info
15-May-2017
01:00PM - 01:15PM
15 minutes
Outage
  • EdLAN database
The EdLAN database will be taken down for security patching. Unplanned
Complete
completed-unplanned

15-May-2017
01:15PM - 02:00PM
45 minutes
At risk
Financial Systems: User De-Provisioning

More info
15-May-2017
12:00PM - 01:00PM
1 hour
Outage
  • eAuthorisations
This alert is due to the implementation of SQL Server & Coldfusion code changes to the eAuthrisation application as part of the deployment to LIVE for FIN115 Financial Systems: User De-Provisioning Work Package 2. It is expected that the promotion of the software should take no longer than 10 - 15 minutes, but there is a risk that the Finance instance might need to be restarted. Planned
Complete
completed-planned

15-May-2017
01:01PM - 03:00PM
1 hour 59 minutes
At risk
CAHSS School and Programme Quality System outage

More info
15-May-2017
09:00AM - 01:00PM
4 hours
Outage
  • None
Outage for CAHSS School and Programme Quality System as it undergoes work to release the product into live production Planned
Complete
completed-planned

15-May-2017
01:00PM - 05:00PM
4 hours
At risk
Pebble+ & ATLAS Update

More info
15-May-2017
07:00AM - 07:20AM
20 minutes
Outage
  • Pebble+ & ATLAS
Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS. Agreed - Short Notice
Complete
completed-shortNotice

15-May-2017
07:20AM - 08:20AM
1 hour
At risk
Loss of Internet connectivity

More info
15-May-2017
03:00AM - 06:20AM
3 hours 20 minutes
Outage
  • Authentication and Authorisation
  • Central Wiki Service
  • Core Application Storage
  • Core Firewall
  • DiscoverEd
  • EBIS
  • EdWeb
  • E-Financials
  • Electronic Journals
  • eRecruitment
  • EUCLID web
  • Event Booking
  • Ezproxy
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Load Balancers
  • Mail Relay
  • Moodle
  • MyEd
  • Network Shared Drives
  • Office365
  • PURE
  • Reporting + Analytics (BI Suite)
  • Staffmail
  • Timetabling
  • UniDesk
  • University Website
  • WebCentral
  • Worktribe
The University's internet connectivity was down from approx 0300 - 0620 Unplanned
unplanned

Library ALMA System and DiscoverEd - at risk

More info
From: 13-May-2017 - 10:00PM
To:      14-May-2017 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Alma, DiscoverEd patron login
Both the ALMA Library system and DiscoverEd, which includes DiscoverEd search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 13th May at 10 pm and 4 am on Sunday 14th May. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Agreed - Short Notice
Complete
completed-shortNotice

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