IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
JCMB, Erskine Williamson and Roger Land - rolling power down 14th/15th July

More info
From: 14-Jul-2018 - 08:00AM
To:      16-Jul-2018 - 12:00AM
1 day 16 hours
Outage
  • Anything requiring power: Network and Phones
Over the weekend of 14th and 15th July Between 8am on the 14th July until 12am on the 16th July UoE Estates and Buildings will be completing a rolling power down of the James Clerk Maxwell (JCMB), Erskine Williamson (EWB) and Roger Land (RL) Buildings. Different areas of the building will be shutdown one at time and this will affect the network, phones and possibly doors. Planned
planned

EDW Deployment

More info
16-Jul-2018
09:00AM - 05:00PM
8 hours
At risk
  • No affected services as this is a newly created service
Deployment of the new Enterprise Data Warehouse into the live environment. No additional solutions should be impacted. Planned
planned

Recently Closed Alerts

Recently Closed Alerts

Title Time Impact Affected Services Description Planning
New connection issues to SG Datastore

More info
16-Jul-2018
07:30AM - 09:00AM
1 hour 30 minutes
Outage
  • User File Store
  • SG Datastore
IS are currently investigating an issue with new connections to the SG Datastore. CMVM, CHSS and CSCE Datastore are unaffected. This issue will affect SG Datastore users accessing their home drive (M drive) and some network locations in the shared drives (K: and U: drives). Users of the SG Datastore will be continuously prompted for username and password that are not accepted. Unplanned
Complete
completed-unplanned

sg.datastore service degredation

More info
16-Jul-2018
01:00PM - 05:00PM
4 hours
Degraded
  • User File Store
  • Datastore
There is a possibility of sg.datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research and Enterprise services are progressing analysis and fix of the issue and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Re-connect the 2nd link between the Brocade 10Gb Fabric & the Core network

More info
17-Jul-2018
07:30AM - 08:00AM
30 minutes
At risk
  • Core Network
  • 10Gb Fabric
This work will enable spanning tree and reconnect the 10Gb Fabric to the at6 core router (currently shutdown). See change request C1805-005 Unplanned
unplanned

17-Jul-2018
08:00AM - 08:30AM
30 minutes
At risk
Finance EIT System - SSL Certificate renewal

More info
17-Jul-2018
09:00AM - 10:00AM
1 hour
At risk
  • EIT
Renewal of the SSL security certificate for www.eit.finance.ed.ac.uk was rolled back earlier this week due to a configuration error. As the issue has been resolved and tested on the EIT Test environment, it is proposed that the updated certificate will be deployed to live. Planned
planned

Learn Upgrade

More info
17-Jul-2018
09:00AM - 05:00PM
8 hours
Outage
  • Learn
On Tuesday 17th July between 9am and 5pm Learn will be unavailable while an upgrade of the system takes place. Learn will then be considered 'At Risk' from 5pm until 9am on the 18th July. Planned
planned

From: 17-Jul-2018 - 05:00PM
To:      18-Jul-2018 - 09:00AM
16 hours
At risk
Archibus, EBIS and WebCentral Unavailable.

More info
17-Jul-2018
12:00PM - 12:30PM
30 minutes
Outage
  • EBIS
  • WebCentral
  • Archibus
On the afternoon of Tuesday 17th July between 12.00 to 12:30 PM Archibus, EBIS and WebCentral service will be unavailable while changes are being made to these services. Planned
planned

ColdFusion CF10 Restart-Critical Patch Application

More info
17-Jul-2018
12:00PM - 12:15PM
15 minutes
Outage
  • Expenses, Insurance
Restart of the ColdFusion CF10 Finance applications to apply a critical patch. Unplanned
unplanned

17-Jul-2018
12:16PM - 02:00PM
1 hour 44 minutes
At risk
Windows Patching

More info
From: 18-Jul-2018 - 12:00AM
To:      20-Jul-2018 - 05:00PM
2 days 17 hours
At risk
  • ITI Managed Windows Server Systems
Monthly Microsoft Patching Process. Planned
planned

Projects Website deployment of updates

More info
18-Jul-2018
09:30AM - 11:30AM
2 hours
Outage
  • Projects website
Projects Website deployment of updates Agreed - Short Notice
shortNotice

18-Jul-2018
11:30AM - 01:30PM
2 hours
At risk
Accommodation, Catering and Events [ACE] Critical Patching

More info
19-Jul-2018
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
OS Critical Patching Planned
planned

20-Jul-2018
06:00AM - 06:30AM
30 minutes
At risk
Moodle Update

More info
19-Jul-2018
09:00AM - 10:00AM
1 hour
Outage
  • Moodle
Moodle will be unavailable to users between 9am and 10am BST on Thursday the 19th of July. Moodle will then be 'At Risk' for a further hour. Agreed - Short Notice
shortNotice

19-Jul-2018
10:00AM - 11:00AM
1 hour
At risk
MyEd Database Migration to Oracle 12

More info
19-Jul-2018
10:00AM - 04:00PM
6 hours
At risk
  • MyEd
On the morning of Thursday 19th July between 10am and 4pm the MyEd service will be considered 'At Risk' while an upgrade takes place. During the upgrade MyEd will still be available but it will not be possible for Users to save any changes to their MyEd profile preferences. Planned
planned

Core Network - Reconfigure root bridge for VLANs

More info
24-Jul-2018
07:45AM - 08:15AM
30 minutes
Outage
  • Core Network
The root bridge for the following VLANs is not configured correctly so will be updated to the correctly assigned routers: 385, 671, 951, 1075, 1147. Following power issues at George Square this work is delayed due to lack of support from key team. Rescheduled for 26 June! Unfortunately, due to further network issues at Main Library this work had to be postponed . It is res-scheduled for 17th July, which is the earliest date that a key team can support the change. Rescheduled to 24/7/18 to avoid clashing with another significant change. Agreed - Short Notice
shortNotice

COSHH Health Safety Passport Updates Bug Fixes Deployment

More info
24-Jul-2018
10:00AM - 12:00PM
2 hours
Outage
  • COSHH is a standalone system python-kb1-live/python-at1-live
on the morning of 24th July between 10am and 12noon the COSHH System will be unavailable while maintenance takes place, the system will then be considered 'At Risk' from 12noon to 2pm. Planned
planned

24-Jul-2018
12:00PM - 02:00PM
2 hours
At risk
Update to mail relay servers

More info
25-Jul-2018
08:15AM - 09:00AM
45 minutes
At risk
  • Mail Relay
  • Office365
The UoE mail relay servers (Exchange 2016, existing internal mail flow servers) will be updated on Wednesday 25th July from 0815-0900. Planned
planned

EUCLID outage

More info
25-Jul-2018
10:00AM - 05:00PM
7 hours
At risk
  • EUCLID web
EUCLID (web) 'at risk' Wednesday July 25th (10am - 5pm) due to updating of data. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
JCMB, Erskine Williamson and Roger Land - rolling power down 14th/15th July

More info
From: 14-Jul-2018 - 08:00AM
To:      16-Jul-2018 - 12:00AM
1 day 16 hours
Outage
  • Anything requiring power: Network and Phones
Over the weekend of 14th and 15th July Between 8am on the 14th July until 12am on the 16th July UoE Estates and Buildings will be completing a rolling power down of the James Clerk Maxwell (JCMB), Erskine Williamson (EWB) and Roger Land (RL) Buildings. Different areas of the building will be shutdown one at time and this will affect the network, phones and possibly doors. Planned
planned

EdWeb Deployment

More info
12-Jul-2018
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
EdWeb unavailable Thursday 12th July 10:00 - 13:00,with a further at risk period until 17:00. Deployment of EdWeb version 7.11.0. Includes latest module and security updates from Drupal. Minor change to Universitas 21 logo in global footer. Planned
Complete
completed-planned

12-Jul-2018
01:00PM - 05:00PM
4 hours
At risk
WiFi issues in the Central area

More info
12-Jul-2018
10:20AM - Ongoing
1 hour 5 minutes
Degraded
  • WiFi
We are currently investigating issues with degraded eduroam in the central area. Update: 11:25am :: The issue is now resolved. Unplanned
Complete
completed-unplanned

Essential patching on the Core Database Server

More info
11-Jul-2018
07:00PM - 09:00PM
2 hours
Outage
  • Central Wiki Service
  • EBIS
  • E-Financials
  • eRecruitment
  • Event Booking
  • HR/Payroll
  • ID Management
  • Learn
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
Essential patching is required on the core database server. During this time the following priority services will be unavailable: Unavailable for 2 hours Central Wiki Service | Learn VLE | EBIS | eFinancials| Event Booking| MyEd | Polopoly (publishing)|Reporting + Analytics (BI Suite) | eRecruitment | PURE| HR/Payroll This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
planned

11-Jul-2018
09:00PM - 11:00PM
2 hours
At risk
EUCLID DB - Ongoing scheduled patching

More info
11-Jul-2018
07:00PM - 08:00PM
1 hour
Outage
  • EUCLID web
  • EUCLID Client
Essential patching is required on the EUCLID database server. This work is to ensure that our core infrastructure adheres to security standards. In order to minimise impact the work will be performed mainly outside working hours. Development and Test will be patched in advance. Planned
Complete
completed-planned

11-Jul-2018
08:00PM - 09:00PM
1 hour
At risk
Accommodation, Catering and Events [ACE] Unavailable

More info
11-Jul-2018
08:00AM - 02:40PM
6 hours 40 minutes
Outage
  • Kinetix (KX)
On the morning of 11th July between 8am and 3pm. All modules of Kinetix (KX) (Accommodation, Catering and Events [ACE] systems) will be unavailable while a system upgrade takes place, The service will them be considered 'At Risk' from 3pm until 5pm the same day. Planned
Complete
completed-planned

11-Jul-2018
03:00PM - 05:00PM
2 hours
At risk
Degraded service on central auth

More info
11-Jul-2018
11:45AM - 12:45PM
1 hour
Degraded
  • Authentication and Authorisation
Three servers have crashed due to a bug that has been triggered by an update pushed through from one school. Unplanned
Complete
completed-unplanned

Event Booking unavailable

More info
11-Jul-2018
11:42AM - 11:44AM
2 minutes
Outage
  • Event Booking
Event Booking was not available via https://www.events.ed.ac.uk/ for a short period of time and is now working. https://www.events.ed.ac.uk/admin was not affected. Unplanned
Complete
completed-unplanned

eauthorisations problems disseminating changes to other applications e.g. w

More info
From: 11-Jul-2018 - 10:00AM
To:      13-Jul-2018 - 10:10AM
2 days 10 minutes
Degraded
  • cflinux11-kb1-live/cflinux11-at1-live
I180711-1055 eAuthorisations LIVE problems disseminating changes to other applications e.g. webfirst, EIT Unplanned
Complete
completed-unplanned

Network connection for EPCC at risk

More info
11-Jul-2018
07:00AM - 09:30AM
2 hours 30 minutes
At risk
  • Core Network
Network connection for EPCC at risk, Tuesday 17th July 08:00-09:00. One of the Janet connections needs to be reconfigured to accommodate a private network connection for EPCC and national services. **UPDATE** Date revised to 11-Jul-2018 to match EPCC services at-risk time. Exact times will be updated when agreed. Scope of work now refined to be ACF Janet connections only. Planned
Complete
completed-planned

Turnitin unavailable

More info
From: 10-Jul-2018 - 04:00PM
To:      11-Jul-2018 - 12:00AM
8 hours
Outage
  • Turnitin
Turnitin will be unavailable from 16:00 on Tuesday 10th July until 12:00 (midnight on Wednesday 12th July Planned
Complete
completed-planned

Moodle Upgrade

More info
10-Jul-2018
09:00AM - 03:30PM
6 hours 30 minutes
Outage
  • Moodle
On the morning of Tuesday 10th July between 9am and 2pm Moodle will be unavailable while it is upgraded to the new version. Moodle will also be considered 'At Risk' after the upgrade until 9am on the morning of the Wednesday 11th July. Planned
Complete
completed-planned

From: 10-Jul-2018 - 03:30PM
To:      11-Jul-2018 - 09:00AM
17 hours 30 minutes
At risk
Collections.ed at risk

More info
10-Jul-2018
02:00PM - 03:00PM
1 hour
At risk
  • Collections.ed
Collections.ed at risk 14:00 - 15:00 Tuesday 10th July. Planned
planned

WebCentral at Risk

More info
10-Jul-2018
12:30PM - 12:37PM
7 minutes
At risk
  • WebCentral
I180629-0865 - PMS - Schedule Code MASS 11993 - reset the PMS id from the dual tables Agreed - Short Notice
Complete
completed-shortNotice

Database Maintenance (LAMP Platform Upgrade)

More info
10-Jul-2018
10:00AM - 11:00AM
1 hour
At risk
  • A-Z Applications, UG Degree Finder, PG Degree Finder, Campus Maps, Tour Booking Apps, HR Reward Calculator
** - This work has been rolled back to before the maintenance took place. Will be re-planned for later date ** On the Morning of Tuesday 3rd July between 10am and 11am A-Z Applications, UG Degree Finder, PG Degree Finder, Campus Maps, Tour Booking Apps, HR Reward Calculator should be considered 'At Risk' while Database Maintenance takes place. Planned
planned

sg.datastore service degredation

More info
09-Jul-2018
02:30PM - 05:00PM
2 hours 30 minutes
Degraded
  • User File Store
  • Datastore
There is a possibility of sg.datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research and Enterprise services are progressing analysis and fix of the issue and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Serengeti Outage

More info
09-Jul-2018
12:45PM - 12:55PM
10 minutes
Outage
  • Serengeti
Serengeti is currently unavailable. IS Applications Management are currently investigating and will restore the service as soon as possible. Unplanned
Complete
completed-unplanned

EASE Maintenance

More info
09-Jul-2018
11:00AM - 12:00PM
1 hour
Degraded
  • Authentication and Authorisation
On the morning of Monday 9th July between 11am and 12noon there will be Maintenance on the EASE service, during this period current users will not be able to change their EASE passwords and new users would be able to complete the EASE registration process. The service will be also considered "At Risk" from 12noon until 5pm. Planned
Complete
completed-planned

09-Jul-2018
12:00PM - 05:00PM
5 hours
At risk
PURE Live Unavailable

More info
09-Jul-2018
09:00AM - 05:00PM
8 hours
Outage
  • PURE
PURE will be unavailable on the 9th July 2018 to allow for the application to be upgraded to the latest version Planned
Complete
completed-planned

Core Network Cabling - Western General

More info
09-Jul-2018
09:00AM - 12:00PM
3 hours
At risk
  • Core Network
On the morning of Monday 9th July between 9am and 12 noon the core network will be considered 'At Risk' while the fiber links between Western General to Old College and Appleton Tower are sequentially disconnected and then reconnected, we don’t expect any outage as resilient routing will remain in service. Cancelled
cancelled

Library Alma System - at risk

More info
From: 07-Jul-2018 - 10:00PM
To:      08-Jul-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd patron account) will be considered "at risk" between Saturday 7th July at 10 pm and 4 am on Sunday 8th July. This is to allow for a service pack to be deployed. Planned
Complete
completed-planned

Web Central LIVE Restart

More info
06-Jul-2018
03:20PM - 03:28PM
8 minutes
Outage
  • WebCentral
  • Web Central
I180706-0869 - Non CAD server in Live : https://www.webcentral.estates.ed.ac.uk/archibus Agreed - Short Notice
Complete
completed-shortNotice

Change of connection for 10Gb Fabric from At to KB - Affects Dev/Test only

More info
06-Jul-2018
09:00AM - 10:00AM
1 hour
At risk
  • Only DEVELOPMENT or TEST SYSTEMS connected to 10GB Brocade Fabric
A short outage ( < 5 minutes) will occur as the link to the 10Gb fabric is moved. Agreed - Short Notice
Complete
completed-shortNotice

Serengeti Outage

More info
05-Jul-2018
12:45PM - 12:55PM
10 minutes
Outage
  • Serengeti
Serengeti is currently unavailable. IS Applications Management are currently investigating and will restore the service as soon as possible. Unplanned
Complete
completed-unplanned

ColdFusion CF10 Restart-Critical Patch Application

More info
05-Jul-2018
11:00AM - 11:05AM
5 minutes
Outage
  • Expenses,Insurance
Restart of the ColdFusion CF10 Finance applications to apply a critical patch. Cancelled
cancelled

05-Jul-2018
11:06AM - 12:00PM
54 minutes
At risk
Main Library Router Maintenance

More info
05-Jul-2018
07:30AM - Ongoing
3 hours 30 minutes
Outage
  • Main Library Network, WiFi, Phones & Swipe Access
UPDATE - Network Now unavailabe at Main Library, issue is under investigation and onging. Urgent maintenance has been scheduled to replace faulty cards in the main library router. Users should expect 15-30 minutes network service disruption between 7:30am and 8:30am. Maintenance extended as work is taking longer than anticipated - now due to complete by 10:00 am. Agreed - Short Notice
Complete
completed-shortNotice

05-Jul-2018
11:00AM - Ongoing
1 hour
At risk
University email being blacklisted by some sites using Proofpoint

More info
From: 04-Jul-2018 - 12:00PM
To:      05-Jul-2018 - 05:00PM
1 day 5 hours
Degraded
  • Mail Relay
As a result of continued phishing activity there have been a number of compromised accounts sending out spam today and the University's mail services are now being blacklisted by Proofpoint. We have asked for us to be removed from that blacklist. This is likely to impact on delivery of mail to some sites for a number of days. Unplanned
Complete
completed-unplanned

ePay Unavailable

More info
04-Jul-2018
10:00AM - 02:15PM
4 hours 15 minutes
Outage
  • ePay
ePay Unavailable Unplanned
Complete
completed-unplanned

Printing will be unavailable in ECA

More info
04-Jul-2018
08:30AM - 09:30AM
1 hour
Outage
  • College Print Servers
On the morning of Wednesday 4th July between 8.30am and 9.30am printing in ECA will be unavailable while the print server is upgraded. Planned
Complete
completed-planned

Moodle, Wiki, JIRA and UoE hosted sites outage

More info
04-Jul-2018
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Hosted Websites
  • Moodle
Moodle, Wiki, JIRA, UoE website search and hosted sites outage, Wednesday 4th July 08:00 - 08:20 services should be considered at risk until 10:00. Planned
Complete
completed-planned

04-Jul-2018
08:20AM - 10:00AM
1 hour 40 minutes
At risk
E-Financials planned outage

More info
04-Jul-2018
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
E-Financials planned outage, Wednesday 4th July 07:00 - 07:20, service should be considered at risk 09:00. Planned
Complete
completed-planned

04-Jul-2018
07:20AM - 09:00AM
1 hour 40 minutes
At risk
MyEd, Learn, SOA, University website at risk

More info
04-Jul-2018
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
  • University Website
MyEd, Learn, SOA, University website at risk, Wednesday 4th July 07:00-09:00. Planned
Complete
completed-planned

Main Library Router Maintenance

More info
04-Jul-2018
07:00AM - 11:00AM
4 hours
At risk
  • Main Library Network, WiFi, Phones & Swipe Access
Urgent maintenance has been scheduled to replace faulty cards in the main library router. Users should expect 15-30 minutes network service disruption between 7:00am and 11:00am Cancelled
cancelled

EUCLID Unavailable

More info
04-Jul-2018
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
EUCLID unavailable Wednesday 4th July 06:00 - 06:20 this service should be considered at risk until 12:00. Planned
Complete
completed-planned

04-Jul-2018
06:20AM - 12:00PM
5 hours 40 minutes
At risk
UniDesk Quick Calls interruption 9AM 03/07/2018

More info
03-Jul-2018
09:00AM - 09:05AM
5 minutes
At risk
  • UniDesk
The UniDesk Quick Calls application requires a small update. The deployment will commence at 09:00AM on 03/07/2018 with a short interruption to service while it is deployed (a few minutes just after 09:00AM). We anticipate that the service will be at risk until 09:30AM. Note that the UniDesk service itself will not be impacted. Agreed - Short Notice
Complete
completed-shortNotice

FPM application unavailable

More info
02-Jul-2018
04:40PM - 05:00PM
20 minutes
Outage
  • fin-app-kb1
Finance Process Manager (FPM) application unavailable 16:40 - 16:55, Users unable to access the application. Unplanned
Complete
completed-unplanned

sg.datastore service degredation

More info
02-Jul-2018
01:30PM - 05:00PM
3 hours 30 minutes
Degraded
  • User File Store
  • Datastore
There is a possibility of sg.datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research and Enterprise services are progressing analysis and fix of the issue and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Kaltura/Media Hopper Create API Issue

More info
02-Jul-2018
08:50AM - 10:40AM
1 hour 50 minutes
At risk
  • Kaltura/Media Hopper Create API
There is currently an issue affecting API access to the Kaltura service used by Media Hopper. Kaltura are investigating. Note that the issue affects only the API used for over night account processing. The Media Hopper Create service should be unaffected. Unplanned
Complete
completed-unplanned

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