Title	Time	Duration	Impact	Reason	Description of Work	Criticality	Status
ECA Portal - ECA002 Exam Boards Phase 2 More info	16-May-2012 01:50PM - 02:10PM	20 minutes	At Risk	functionality put live for ECA002 Exam Boards Phase 2	functionality put live for ECA002 Exam Boards Phase 2	Medium	Agreed - Short Notice

Title	Date/Time	Duration	Impact	Reason	Description of Work	Criticality	Status
EUGEX, IDM and MyEd at risk More info	17-May-2012 09:00AM - 05:00PM	8 hours	At Risk	required for implementing project DEI001	EUGEX, IDM and MyEd at risk, Thursday 17th May 09:00-17:00.	High	Planned
QlikView Application Server Upgrade More info	17-May-2012 02:00PM - 03:00PM 17-May-2012 03:00PM - 07:00AM	1 hour 16 hours	Outage At Risk	Application upgrade to latest release	The Qlikview application server will be uninstalled and the new release installed	Low	Agreed - Short Notice
Unidesk Servers - Security Patching More info	18-May-2012 03:10AM - 03:25AM 18-May-2012 04:10AM - 04:25AM	15 minutes 15 minutes	Outage Outage	Security patch install	Due to security patching, the unidesk servers will each have a short outage on Friday 18th May between 03:00 and 05:00 while the servers are rebooted. Unidesk will be unavailable for a time during these hours. The 'at risk' period will continue until 09:0	Medium	Agreed - Short Notice
EaStMAN JEC circuit move More info	22-May-2012 07:45AM - 08:00AM 22-May-2012 08:00AM - 08:45AM	15 minutes 45 minutes	Outage At Risk	Change of supplier for dark fibre link	The primary EaStMAN link connecting Jewel & Esk College's Dalkeith campus to the outside world is being moved to a different supplier's infrastructure.	Medium	Agreed - Short Notice
Accommodation Services Applications unavailable More info	From: 22-May-2012 - 08:00AM To:      23-May-2012 - 12:00PM From: 23-May-2012 - 12:00PM To:      23-May-2012 - 05:00PM	1 day 4 hours 5 hours	Outage At Risk	Upgrade infrastructure	Accommodation Services Applications unavailable, from 08:00 Tuesday 22nd May until 12:00 on Wednesday 23rd May. Applications should be considered At Risk from 12:00 - 17:00 on Wednesday 23rd May.	High	Planned
Polopoly unavailable More info	30-May-2012 11:00AM - 12:30PM 30-May-2012 12:30PM - 05:00PM	1 hour 30 minutes 4 hours 30 minutes	Outage At Risk	Deploy code regarding recaptcha	A Polopoly outage will take place Wednesday 30th May 1100-1230 (further at risk 1230-1700).	High	Planned
University Web Site - At Risk More info	30-May-2012 12:00PM - 05:00PM	5 hours	At Risk	Deploy new recaptcha code	University website at risk Wednesday 30th May 1200-1700 due to server work. No outage is expected.	High	Planned

Title	Date/Time	Duration	Impact	Reason	Description of Work	Criticality	Status
Pre-cautionary restart of WebCT application More info	15-May-2012 08:00AM - 09:00AM 15-May-2012 09:00AM - 10:00AM	1 hour 1 hour	Outage At Risk	Pre-cautionary restart of WebCT to avoid possible java issues	An outage of WebCT will take place on Wednesday 15th May - WebCT unavailable to all during restart (0800-0900, further 'at risk' 0900-1000).	High	Planned
Moodle At Risk More info	15-May-2012 09:00AM - 05:00PM	8 hours	At Risk	Resilience Testing	Moodle at risk all day due to resilience testing being carried out by Technology Management.	Medium	Agreed - Short Notice
EaStMAN QMU circuit move More info	15-May-2012 07:45AM - 08:45AM	1 hour	At Risk	Change of supplier for dark fibre link	The primary EaStMAN link connecting Queen Margaret University to the outside world is being moved to a different supplier's infrastructure.	Medium	Agreed - Short Notice Complete
Corporate ColdFusion based applications at risk More info	14-May-2012 04:00PM - 05:00PM	1 hour	At Risk	Configuration maintenance	Corporate ColdFusion based applications At Risk. Monday 14th May 16:00-17:00.	High	Planned
BOXI Application unavailable for some universe More info	14-May-2012 09:00AM - 09:45AM	45 minutes	Outage	Application not responding	BOXI application is unavailable.	Medium	Unplanned
Widespread IS services disruption More info	11-May-2012 01:00PM - 02:30PM	1 hour 30 minutes	Outage	Power interruption at JCMB	Extensive service outage. Recovery operations are under way, expected recovery time for majority of systems 14:30.	High	Unplanned
IDM processing delay More info	From: 11-May-2012 - 12:45PM To:      14-May-2012 - 10:45AM	2 days 22 hours	Degraded Service	Failure of IDM processing following KB power outage	Issue resolved.	High	Unplanned Complete
Accommodation Services Critical Patching More info	10-May-2012 07:00AM - 07:15AM 11-May-2012 08:00AM - 08:30AM	15 minutes 30 minutes	Outage Outage	Critical Patching	Due to server work, Accommodation Services applications will face an outage Thursday 10th May 0700-0715 and Friday 11th May 0800-0830 (additional "at risk" period 0830-0900).	High	Planned
Unidesk Outage More info	11-May-2012 07:00AM - 09:30AM	2 hours 30 minutes	Outage	Patching	Systems are restored and working again as of 9:30am	Medium	Unplanned
Orthus & Midas Server Resources More info	10-May-2012 08:30AM - 12:30PM 10-May-2012 01:00PM - 02:00PM	4 hours 1 hour	Degraded Service Outage	Resource Issues with server	Primary server for the orthus (IS) resources is down. All resources are running on second server. Shares and home drives may be unavailable or slower to respond. Resources will be moved over to primary server today at 1pm.	High	Unplanned Complete
eExpenses More info	10-May-2012 12:30PM - 12:35PM	5 minutes	Outage	n/a	Application restarted	High	Unplanned
PURE Unavailable - Upgrade to 4.12.4 More info	09-May-2012 10:30AM - 11:00AM 09-May-2012 11:00AM - 12:00PM	30 minutes 1 hour	Outage At Risk	Routine Regular Upgrade procedure	PURE Application will be upgraded on the 9th of May. There will be a service outage from 10:30 till 11:00 and a further "at risk" period between 11:00 and 12:00.	High	Planned
EaStMAN Stirling hardware replacement More info	08-May-2012 07:30AM - 08:15AM 08-May-2012 08:15AM - 09:00AM	45 minutes 45 minutes	Outage At Risk	Switchover to new hardware	EaStMAN Stirling hardware replacement, Tuesday 8th May 07:30-08:15. With a further 45 minute At Risk period from 08:15.	Medium	Planned Complete
Accommodation Services unavailable More info	08-May-2012 08:00AM - 08:30AM	30 minutes	Outage	Upgrade Kx from Kx2011.1 SP2 to Kx2011.1 SP3	The Accommodation Services application Online Contract will be upgraded on Tuesday 8th May (outage 0800-0830.	High	Planned
WebCT restart More info	07-May-2012 12:00PM - 01:00PM	1 hour	Outage	Powerlinks not responding	WebCT restart due to a problem with powerlinks.	Low	Agreed - Short Notice
UniDesk Restart (Abertay, Edinburgh, St Andrews) More info	07-May-2012 08:30AM - 08:45AM	15 minutes	Outage	Unidesk Performance Issues	There will be a service outage for the Unidesk system on the 7th May 2012 between 08:30 and 08:45 to switch off debugging, the server will be restarted during this time.	Medium	Planned
Webhost1 Downtime More info	From: 05-May-2012 - 05:15AM To:      06-May-2012 - 09:15AM	1 day 4 hours	Outage	Apache Error	Webhost one was down on Saturday - 05 /05/2012 05:15 till 06/05/2012 09:15.	Medium	Unplanned Complete
UniDesk unavailable More info	04-May-2012 10:00AM - 12:00PM 04-May-2012 12:00PM - 02:00PM	2 hours 2 hours	Outage At Risk	Update UK Federation details on live system to initiate shibboleth	There will be a 2hr downtime on UniDesk on Friday 4th May, 10:00am-12:00pm. Further 'at risk' 12:00pm-14:00pm. This is due to work on the Self Service Portal implementation.	High	Cancelled
EaStMAN Telford College circuit move More info	04-May-2012 08:00AM - 08:15AM 04-May-2012 08:15AM - 09:00AM	15 minutes 45 minutes	Outage At Risk	Change of supplier for dark fibre link	The EaStMAN link connecting Telford College to the outside world is being moved to a different supplier's infrastructure.	Medium	Agreed - Short Notice Complete
ESSMU and CCTS Outage More info	03-May-2012 05:00PM - 05:30PM	30 minutes	Outage	Server restart to correct a back-up problem	Applications ESSMU and CCTS out of service for the duration of the outage.	High	Agreed - Short Notice
HR Unavailable - Applying patch for TYE More info	03-May-2012 08:30AM - 01:00PM 03-May-2012 01:00PM - 04:00PM	4 hours 30 minutes 3 hours	Outage At Risk	New patch for TYE12 needs to be applied	The HR systems (Oracle HR and HR MyED channels) will be unavailable Thursday 3rd May 0830-1300 (further 'at risk' 1300-1600) due to server work.	High	Planned
Pre-cautionary restart of WebCT application More info	02-May-2012 08:00AM - 09:00AM 03-May-2012 09:00AM - 10:00AM	1 hour 1 hour	Outage At Risk	Pre-cautionary restart of WebCT to avoid possible java issues	An outage of WebCT will take place on Wednesday 2nd May - WebCT unavailable to all during restart (0800-0900, further 'at risk' 0900-1000).	High	Planned
Exchange Restart - To resolve backup problem More info	03-May-2012 08:20AM - 08:30AM 03-May-2012 08:30AM - 09:00AM	10 minutes 30 minutes	Outage At Risk	Fix issue with back-ups	Outage will be for a 10 minute period between 08:00 and 09:00. Restart Exchange due to a problem with the backup.	Low	Agreed - Short Notice
EUCLID Client Outage More info	03-May-2012 08:00AM - 08:05AM	5 minutes	Outage	Restart Following Configuration Change	There will be an outage of the EUCLID client on Thursday 3rd May at 0800 for 5 minutes.	Medium	Planned
Regular Linux patching More info	02-May-2012 08:00AM - 09:00AM 02-May-2012 09:00AM - 10:00AM	1 hour 1 hour	Outage At Risk	Part of regular patching	Due to server patching the systems listed below will be unavailable 0800-0900 Wed 2nd May ('at risk' until 1000): Central Wiki Service, Document Management (Serengeti), JIRA, Hosted Websites and Document Management (Serengeti), Mobile Campus, DRUPAL se	High	Planned
SSL Certificate renewal More info	02-May-2012 09:00AM - 02:00PM	5 hours	At Risk	SSL Certificate expiry	Due to server work, the following are at risk Wednesday 2nd May 2012 0900-1400 (no actual outage envisioned): www.dlhe.careers.ed.ac.uk www.services.adminrae.planning.ed.ac.uk www.recruit.mis.ed.ac.uk www.kxweb.accom.ed.ac.uk	High	Planned
ecdfnas service - slight risk of minor service dis More info	02-May-2012 08:45AM - 09:15AM	30 minutes	At Risk	Critical security patching	The ecdfnas service will be at slight risk of minor disruption whilst a critical security patch is applied (Wed 2nd May 0845-9015). Work completed without any disruption to service.	High	Planned Complete
Moodle Application unavailable More info	02-May-2012 08:30AM - 09:10AM	40 minutes	Outage	Part of regular patching	Moodle application was unavailable after Linux patching took place in Moodle servers.	High	Unplanned
Linux - Regular patching: MyEd and SOA at risk More info	02-May-2012 08:00AM - 09:00AM	1 hour	At Risk	Part of regular patching	Due to server work, MyEd and SOA are at risk 0800-0900 on Wednesday 2nd May. There is the potential risk that users of MyEd may lose their sessions, but this risk is very low.	High	Planned
Serengeti eIntranet outage More info	02-May-2012 08:00AM - 08:45PM	12 hours 45 minutes	Outage	Failure of document management system	Investigation into core cause ongoing.	High	Unplanned Complete
IDM processing delay More info	02-May-2012 08:00AM - 11:00PM	15 hours	Degraded Service	Failed restart of IDM service following security patching	Issue under resolution. Existing backlog of notifications remains to be cleared.	High	Unplanned Complete

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