IS Alerts

Currently Open Alerts

Current Alerts

Title Time Impact Affected Services Description Planning
Eleanor Cloud Service internal network connectivity - DISABLED

More info
From: 03-Dec-2018 - 09:00AM
- Ongoing
11 days 8 hours
Outage
  • Eleanor Cloud
We have had to disable access to the Eleanor internal network following recent network outages across the University. Research Services are currently working with the Networks to resolve this issue. Unplanned
unplanned

Eleanor Cloud service public network connectivity - DISABLED

More info
From: 07-Dec-2018 - 05:00PM
- Ongoing
7 days
Outage
  • Eleanor Cloud
We have had to disable access to the Eleanor public network following recent network outages across the University. Research Services are currently working with the Networks to resolve this issue. Agreed - Short Notice
shortNotice

BI Suite may be slow for users after recent upgrade

More info
From: 13-Dec-2018 - 04:00PM
To:      14-Dec-2018 - 05:00PM
1 day 1 hour
Degraded
  • Reporting + Analytics (BI Suite)
Users may experience some slowdown when using the BI reporting server. This is due to many users accessing the new version of BI Suite as soon as it was available and causing the service to process lots of new data at the same time. Unplanned
unplanned

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Accommodation, Catering and Events [ACE] Critical Patching

More info
20-Dec-2018
06:00AM - 06:30AM
30 minutes
At risk
  • Kinetix (KX)
OS Critical Patching Planned
planned

21-Dec-2018
06:00AM - 06:30AM
30 minutes
At risk

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
BI Suite may be slow for users after recent upgrade

More info
From: 13-Dec-2018 - 04:00PM
To:      14-Dec-2018 - 05:00PM
1 day 1 hour
Degraded
  • Reporting + Analytics (BI Suite)
Users may experience some slowdown when using the BI reporting server. This is due to many users accessing the new version of BI Suite as soon as it was available and causing the service to process lots of new data at the same time. Unplanned
unplanned

BI Suite Upgrade

More info
13-Dec-2018
09:00AM - 01:00PM
4 hours
Degraded
  • Reporting + Analytics (BI Suite)
A required upgrade of SAP BusinessObjects on Thursday 13th December - 09:00 AM - 05:00 PM could result in a slowdown on the original BI reporting server due to data migration. The service should be considered at risk on Friday 14th February - 08:00 AM - 05:00 PM. There will be an outage from 1pm to 3pm to allow for testing and additional checks Planned
planned

13-Dec-2018
01:00PM - 05:00PM
4 hours
Outage
Deployment of student email search

More info
13-Dec-2018
10:00AM - 10:10AM
10 minutes
Outage
  • Website search
Deployment of website search for student email and blogs.ed.ac.uk search. Some bug fixes are also included. Deployed as part of UWP016 using https://www.bamboo.is.ed.ac.uk/browse/ES-ES27 Cancelled
cancelled

13-Dec-2018
10:10AM - 10:30AM
20 minutes
At risk
EveryonePrint is running at a degraded level

More info
From: 12-Dec-2018 - 04:00PM
To:      13-Dec-2018 - 09:00AM
17 hours
Degraded
  • EveryonePrint
We are investigating the cause of the slow performance at https://www.everyoneprint.is.ed.ac.uk/. Please use CloudPrint where possible. Unplanned
Complete
completed-unplanned

Network Disruption

More info
From: 10-Dec-2018 - 11:35PM
To:      11-Dec-2018 - 09:00AM
9 hours 25 minutes
Outage
  • Core Firewall
  • Core Network
  • EBIS
  • EdWeb
  • E-Financials
  • eRecruitment
  • EUCLID web
  • Event Booking
  • HR/Payroll
  • ID Management
  • Learn
  • Moodle
  • MyEd
  • PURE
  • Reporting + Analytics (BI Suite)
  • UniDesk
  • University Website
  • WebCentral
Network Disruption - investigations ongoing Unplanned
Complete
completed-unplanned

11-Dec-2018
09:00AM - 10:45AM
1 hour 45 minutes
Degraded
virtual hosting vSphere management unavailable

More info
11-Dec-2018
09:00AM - 10:05AM
1 hour 5 minutes
Outage
  • Virtual Hosting
The virtual hosting vSphere management is unavailable after the network outage. This does not affect end-user services on the virtual hosting service but will affect access to management of systems on the virtual hosting infrastructure. Full service has been restored at 10:05 Unplanned
Complete
completed-unplanned

Pebble+ & ATLAS Update

More info
11-Dec-2018
07:00AM - 07:20AM
20 minutes
Outage
  • Pebble+ & ATLAS
Pebble Learning will be carrying out a minor update of Pebble+ and ATLAS. Agreed - Short Notice
Complete
completed-shortNotice

11-Dec-2018
07:20AM - 08:20AM
1 hour
At risk
Adobe Connect upgrade on waverley.mvm.ed.ac.uk

More info
10-Dec-2018
09:00AM - 02:00PM
5 hours
Outage
  • Adobe Connect
An upgrade of Adobe Connect software to the latest version - onto new infrastructure - will take place on Monday 10th December from 0900-1200. Outage period followed by 'at risk' period 1200-1500. Planned
Complete
completed-planned

10-Dec-2018
02:00PM - 04:00PM
2 hours
At risk
Datastore service degredation

More info
10-Dec-2018
01:00PM - 05:00PM
4 hours
Degraded
  • User File Store
  • DataStore
There is a possibility of Datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research Services are progressing analysis and fix of the issue, and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Electrical Shutdown QMRI Building

More info
01-Dec-2018
08:00AM - 04:00PM
8 hours
Outage
  • Electrical Power
An electrical shutdown is taking place at the QMRI Building as part of the DIT project works (Central Core), on the dates noted below; Saturday 01st December, non-essential power 08:00-16:00 Sunday 09th December, essential power 08:00-16:00 Shutdown works on the 09th December, will have temporary generator backup serving critical areas within the building (Aquatics Facility). There will be Estates staff on site on both dates overseeing the shutdowns. If you or any staff member experience any electrical issues come the Monday (3rd and 11th), Please contact the Helpdesk and they will forward across these details to the team to investigate/resolve. TEL: 0131 650 2494 EMAIL: estates.helpdesk@ed.ac.uk Planned
Complete
completed-planned

09-Dec-2018
08:00AM - 04:00PM
8 hours
At risk
Duplicate - Electrical Shutdown QMRI Building

More info
01-Dec-2018
08:00AM - 04:00PM
8 hours
Outage
  • Electrical Power
An electrical shutdown is taking place at the QMRI Building as part of the DIT project works (Central Core), on the dates noted below; Saturday 01st December, non-essential power 08:00 -16:00 Sunday 09th December, essential power 08:00 - 16:00 Shutdown works on the 09th December, will have temporary generator backup serving critical areas within the building (Aquatics Facility). There will be Estates staff on site on both dates overseeing the shutdowns. If you or any staff member experience any electrical issues come the Monday (3rd and 11th), Please contact the Helpdesk and they will forward across these details to the team to investigate/resolve. TEL: 0131 650 2494 EMAIL: estates.helpdesk@ed.ac.uk Cancelled
cancelled

09-Dec-2018
08:00AM - 04:00PM
8 hours
At risk
Eleanor Cloud Service Upgrade

More info
From: 07-Dec-2018 - 05:00PM
To:      10-Dec-2018 - 09:00AM
2 days 16 hours
At risk
  • Eleanor Cloud
Eleanor's Cloud storage software will be upgraded between 05:00 PM - Friday 7th December and 09:00 AM - Monday 10th December. No service impact is expected. Planned
Complete
completed-planned

Eleanor Cloud service public network connectivity - DISABLED

More info
From: 07-Dec-2018 - 05:00PM
- Ongoing
7 days
Outage
  • Eleanor Cloud
We have had to disable access to the Eleanor public network following recent network outages across the University. Research Services are currently working with the Networks to resolve this issue. Agreed - Short Notice
shortNotice

Network Disruption

More info
07-Dec-2018
02:30PM - Ongoing
5 hours
Outage
  • Central Wiki Service
  • Core Network
  • EBIS
  • EdWeb
  • E-Financials
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Moodle
  • MyEd
  • PURE
  • Timetabling
  • UniDesk
  • University Website
  • WebCentral
We are investigating disruption to the core network. Unplanned
Complete
completed-unplanned

Wiki Restart to resolve plugin startup failure

More info
06-Dec-2018
02:00PM - 02:10PM
10 minutes
Outage
  • Central Wiki Service
Wiki startup script will be restored to the original version. Wiki will be restarted to verify the startup issue has been resolved. Planned
Complete
completed-planned

Network Disruption

More info
06-Dec-2018
11:45AM - 11:55AM
10 minutes
Outage
  • Central Wiki Service
  • Core Network
  • EBIS
  • EdWeb
  • E-Financials
  • EUCLID web
  • Event Booking
  • Hosted Websites
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Learn
  • Moodle
  • MyEd
  • PURE
  • Timetabling
  • UniDesk
  • University Website
  • WebCentral
We are investigating disruption to the core network. Unplanned
unplanned

06-Dec-2018
11:55AM - 01:00PM
1 hour 5 minutes
At risk
Eddie cluster upgrade

More info
06-Dec-2018
10:00AM - 05:00PM
7 hours
At risk
  • Eddie
Due to cluster filesystem updates, Eddie will be 'at risk' from 10am-5pm on Thursday 6th December. Planned
Complete
completed-planned

BI Suite - Explorer not available

More info
06-Dec-2018
09:25AM - 12:25PM
3 hours
Degraded
  • Reporting + Analytics (BI Suite)
Users may find that they cannot log into Explorer in BI Suite or open Information Spaces. Web Intelligence reports are currently working ok. Unplanned
Complete
completed-unplanned

Wi-Fi Issues Affecting Some Users

More info
06-Dec-2018
08:00AM - 10:05AM
2 hours 5 minutes
Degraded
  • Wi-Fi Service
We are currently investigating reports of Wi-Fi issues affecting users in the Main Library and possibly others areas. Problem resolved at 10:05 am. Some WAP's were affected so depending on where a user was would determine their experience. Unplanned
Complete
completed-unplanned

Electrical Work - Appleton Tower

More info
06-Dec-2018
07:00AM - 08:00AM
1 hour
Outage
  • Electrical Power
Please be advised that we are planning a shut down of LP5 distribution board on Thursday 6th December at 7am for about 1 hour. No other parts of the building will be affected. This distribution board feeds the supplies noted on the attached document. It looks like it is mainly the studio and surrounding area in the basement. The works are to allow terminations to the distribution board for new cooling meters for the data centre plant. The works could not be completed on 27th November hence the additional date. Planned
Complete
completed-planned

eFinancials application down

More info
From: 05-Dec-2018 - 09:00PM
To:      06-Dec-2018 - 08:30AM
11 hours 30 minutes
Outage
  • E-Financials
eFinancials application server down Unplanned
Complete
completed-unplanned

Network performance issues - widespread throughout the University

More info
05-Dec-2018
03:00PM - Ongoing
1 hour 10 minutes
Outage
  • Central Wiki Service
  • Core Network
  • EBIS
  • EdWeb
  • E-Financials
  • eRecruitment
  • EUCLID web
  • Event Booking
  • HR/Payroll
  • ID Management
  • Kinetix (KX)
  • Moodle
  • MyEd
  • Office365
  • PURE
  • Timetabling
  • UniDesk
  • University Website
  • WebCentral
We have experienced widespread Network issues, affecting various core University services and systems, including the University Website, Telephone Systems, Email, UniDesk and others. The issue has settled, although services should continue to be viewed as ‘at risk’, as investigation into the root cause is ongoing. Unplanned
Complete
completed-unplanned

From: 05-Dec-2018 - 04:10PM
- Ongoing
16 hours 50 minutes
At risk
Blogs.ed.ac.uk is unavailable

More info
05-Dec-2018
01:40PM - 01:50PM
10 minutes
Outage
  • blogs.ed.ac.uk
Blogs.ed.ac.uk is currently unavailable. We are investigating the issue. Unplanned
Complete
completed-unplanned

Gitlab Upgrade

More info
05-Dec-2018
01:00PM - 02:00PM
1 hour
Outage
  • Gitlab
Gitlab Upgrade - resulting in loss of service during upgrade/reboot between 13:00 - 14:00 - Wednesday 5th December. Planned
Complete
completed-planned

IS Database migration

More info
From: 03-Dec-2018 - 08:00AM
To:      05-Dec-2018 - 12:00PM
2 days 4 hours
Outage
  • Event Booking
  • Reporting + Analytics (BI Suite)
  • AIR,APEX,APPSCORE,Card,CITESTER,Ext Examiners,ePrint,ESP,EUSA Int,Events Booking,EVES,FOI,Global Dir,MFD Reporting,Mini Portfolio,Blackboard Collab,Org Hier,Online Print Cred,Retain,SATVLE Int,Student Couselling,TAS,VRS
IS Database migration (APPSLIVE) from 08:00 Monday 3rd December until 12:00 Wednesday 5th December. Services should be considered at risk until 17:00 on Wednesday 5th December. Planned
Complete
completed-planned

05-Dec-2018
12:00PM - 05:00PM
5 hours
At risk
Finance eExpenses unavailable

More info
05-Dec-2018
10:45AM - Ongoing
45 minutes
Outage
  • eExpenses systems
eExpenses unavailable. Issue with attaching receipts. Investigation underway. Unplanned
unplanned

Moodle unavailable

More info
05-Dec-2018
08:30AM - 11:30AM
3 hours
Outage
  • Moodle
Moodle is currently down and this is currently being investigated. Unplanned
Complete
completed-unplanned

Moodle, JIRA, UoE website search, PURE, Hosted sites outage

More info
05-Dec-2018
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Hosted Websites
  • Moodle
  • PURE
The following systems will be unavailable: Moodle, JIRA, Hosted Websites, PURE and Drupal services Planned
Complete
completed-planned

05-Dec-2018
08:20AM - 10:00AM
1 hour 40 minutes
At risk
E-Financials planned outage

More info
05-Dec-2018
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
Restart of application servers following patching. eFinancials will experience a brief outage. Planned
Complete
completed-planned

05-Dec-2018
07:20AM - 09:00AM
1 hour 40 minutes
At risk
FPM application unavailable

More info
05-Dec-2018
07:02AM - 08:50AM
1 hour 48 minutes
Outage
  • FPM
Finance Process Manager (FPM) application unavailable. Investigation in Progress. Unplanned
Complete
completed-unplanned

MyEd, Learn, SOA, wiki and University website at risk

More info
05-Dec-2018
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
  • University Website
MyEd, Learn, SOA, Central Wiki Service, University website and Identity Management at risk. This includes LIVE and TEST. Please see Expected Impact for services affected. Planned
Complete
completed-planned

EUCLID client maintenance work

More info
05-Dec-2018
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
Restart of application servers following patching, there should be no loss of service for eVision. EUCLID will experience a short outage. Planned
Complete
completed-planned

05-Dec-2018
06:20AM - 08:00AM
1 hour 40 minutes
At risk
WebCentral outage

More info
05-Dec-2018
06:00AM - 06:20AM
20 minutes
Outage
  • WebCentral
Patch will be applied to the servers. This includes LIVE, TEST and DEV for all listed systems. WebCentral will be unavailable during this time with an 'at risk' period to follow. Planned
Complete
completed-planned

05-Dec-2018
06:20AM - 08:00AM
1 hour 40 minutes
At risk
Office365, mail relay at risk

More info
04-Dec-2018
08:00AM - 08:45AM
45 minutes
At risk
  • Mail Relay
  • Office365
Office365, mail relay at risk, 08:00 am - 08:45 am Tuesday 4th November. No impact to users is expected with this update, but services should be considered at risk. Cancelled
cancelled

Datastore service degredation

More info
03-Dec-2018
01:00PM - 05:00PM
4 hours
Degraded
  • User File Store
  • Datastore
There is a possibility of Datastore service degradation during the afternoon. This is based on similar occurrences in previous weeks. Research Services are progressing analysis and fix of the issue, and in the meantime have in place bespoke monitoring and a way to quickly mitigate the issue if it re-occurs. Agreed - Short Notice
Complete
completed-shortNotice

Datastore service outage - now resolved

More info
03-Dec-2018
11:00AM - 01:00PM
2 hours
At risk
  • User File Store
  • Datastore
Following previous outage, Datastore service looks stable now. Alert changed to "at risk" for the following period while we monitor the situation. Unplanned
Complete
completed-unplanned

Eleanor Cloud Service internal network connectivity - DISABLED

More info
From: 03-Dec-2018 - 09:00AM
- Ongoing
11 days 8 hours
Outage
  • Eleanor Cloud
We have had to disable access to the Eleanor internal network following recent network outages across the University. Research Services are currently working with the Networks to resolve this issue. Unplanned
unplanned

Library Alma System and DiscoverEd- at risk

More info
From: 01-Dec-2018 - 10:00PM
To:      02-Dec-2018 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system and DiscoverEd, which include DiscoverEd Search, Electronic Journals and Library self services (including DiscoverEd patron account), will be considered "at risk" between Saturday 2nd December 10 pm and 4 am on Sunday 3rd December. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Planned
planned

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