IS Alerts

Currently Open Alerts

Current Alerts

There are currently no service alerts for today.

Recently Closed Alerts

Recently Closed Alerts

There are currently no service alerts for today.

Forthcoming Service Alerts for the next 2 weeks

Forthcoming Service Alerts for the next 2 weeks

Title Time Impact Affected Services Description Planning
Alma Library System - at Risk

More info
From: 30-Sep-2017 - 10:00PM
To:      01-Oct-2017 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd patron account) will be considered "at risk" between Saturday 31st September at 10 pm and 4 am on Sunday 1st October. At Risk - E-journals; self service (self issue machines, renew, request, DiscoverEd login) This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected From: Saturday 22:00, 30-Sep-2017 To: Sunday 04:00, 01-Oct-2017 Planned
planned

BOS database transfer

More info
From: 03-Oct-2017 - 09:00AM
To:      05-Oct-2017 - 09:00AM
2 days
Outage
  • Bristol Online Survey Tool (BOS)
To enable the transfer of its database, BOS will be offline for a period of up to 48 hours. During this time users will not be able to access BOS and all surveys will be offline. Planned
planned

EUCLID client maintenance work

More info
04-Oct-2017
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
On the morning of Wednesday 4th October between 6am and 6.20am the EUCLID Client will be unavailable while security patches are applied with a further 'At Risk' period between 6.20am and 12 noon. Planned
planned

04-Oct-2017
06:20AM - 12:00PM
5 hours 40 minutes
At risk
E-Financials planned outage

More info
04-Oct-2017
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
On the morning of Wednesday 4th October between 7am and 7.20am E-Financials service will be unavailable while patching takes place. The service will then be considered 'at Risk' between 7.20am and 9am. Planned
planned

04-Oct-2017
07:20AM - 09:00AM
1 hour 40 minutes
Degraded
MyEd, Learn, SOA at risk - regular server update

More info
04-Oct-2017
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
On the morning of Wednesday 4th October between 7am and 9am MyEd, Learn, SOA and Identity Management will be considered 'At Risk' while patching of these services take place. Planned
planned

Moodle, Wiki, JIRA, UW-Search, hosted sites outage

More info
04-Oct-2017
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Moodle
On the morning of Wednesday 4th October between 8am and 8.20am the services hosted on Linux servers (Moodle, Wiki, JIRA, UW-Search, hosted sites) will be unavailable while patching takes place. the Services will then be considered 'at Risk' from 8.20am until 10am. Planned
planned

04-Oct-2017
08:20AM - 10:00AM
1 hour 40 minutes
At risk
Porting of University Phone Numbers

More info
04-Oct-2017
09:00AM - 05:00PM
8 hours
At risk
  • Telephony services
Porting of some University phone numbers will take place on Wednesday 4th October The following number ranges will be affected: 0131 650 6525-6550, 0131 650 8250-8499, 0131 650 2855-4699 & 0131 650 6600-6999. Brief interruptions to incoming or outgoing calls in affected number ranges are possible. Internal calls will be unaffected. Planned
planned

Porting of University phone numbers

More info
05-Oct-2017
09:00AM - 05:00PM
8 hours
At risk
  • Telephony services
Porting of some University phone numbers will take place on Wednesday 5th October between 9am and 5pm. The following number ranges will be affected: 0131 650 1000, 0131 650 6600-6699 & 0131 651 4000-4999. Brief interruptions to incoming or outgoing calls in affected number ranges are possible. Internal calls will be unaffected. Planned
planned

Service Alerts for the past 2 weeks

Service Alerts for the past 2 weeks

Title Time Impact Affected Services Description Planning
Network Outage at KB library

More info
23-Sep-2017
12:30PM - 03:30PM
3 hours
Outage
  • Core Network
There is a network outage at Noreen and Kenneth Murray Library. This is affecting the wireless, book borrowing service and library computers. Unplanned
Complete
completed-unplanned

Serengeti Service Outage

More info
22-Sep-2017
01:42PM - 03:00PM
1 hour 18 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

Add ProVet metadata to Shibboleth

More info
21-Sep-2017
09:00AM - 09:30AM
30 minutes
At risk
  • Authentication and Authorisation
  • DiscoverEd
  • Electronic Journals
  • Event Booking
  • Media Hopper Replay
  • Office365
  • Timetabling
  • UniDesk
In order to provide Shibboleth support to the new ProVet service, service metadata will be loaded onto our Shibboleth Identity Provider (IdP) and appropriate user attributes released to this service. Cancelled
cancelled

Email & Calendar (At Risk)

More info
21-Sep-2017
07:35AM - 06:30PM
10 hours 55 minutes
At risk
  • Office365
Service at risk of users experiencing issues attempting to access their email, including possible delays sending or receiving emails via Office 365. The risk is in place whilst Microsoft report that the service in extended recovery following issues as previously reported. [Originating Issue] Users may experience intermittent issues when attempting to connect with Office 365 for their emails in Outlook. This may have an impact on emails being sent and consequently received because they're held in the senders outbox or drafts folder. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
Complete
completed-unplanned

Pure Service Unavailable to all Users

More info
20-Sep-2017
05:00PM - 05:30PM
30 minutes
Outage
  • PURE
The PURE application is required to be re-started to resolve some performance issues. All PURE Users will be impacted Agreed - Short Notice
Complete
completed-shortNotice

Serengeti Service Outage

More info
20-Sep-2017
10:25AM - 10:40AM
15 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

Email & Calendar (At Risk)

More info
20-Sep-2017
06:26AM - 12:00PM
5 hours 34 minutes
At risk
  • Office365
Service at risk of users experiencing issues attempting to access their email, including possible delays sending or receiving emails via Office 365. The risk is in place whilst Microsoft report that the service in extended recovery following issues as previously reported. [Originating Issue] Users may experience intermittent issues when attempting to connect with Office 365 for their emails in Outlook. This may have an impact on emails being sent and consequently received because they're held in the senders outbox or drafts folder. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
Complete
completed-unplanned

FPM application unavailable

More info
19-Sep-2017
04:30PM - 04:45PM
15 minutes
Outage
  • fin-app-kb1
FPM application requires a restart. users are unable to process any transactions. Agreed - Short Notice
Complete
completed-shortNotice

Learn Rolling restart

More info
19-Sep-2017
02:00PM - 05:30PM
3 hours 30 minutes
At risk
  • Learn
Learn servers are being restarted to fix a system task which has become queued. There should be no impact of users accessing the system. Agreed - Short Notice
Complete
completed-shortNotice

Webcentral/WebcentralCad

More info
19-Sep-2017
12:45PM - 01:00PM
15 minutes
Outage
  • WebCentral
Webcentral/WebcentralCad requires a restart to resolve a performance issue. Agreed - Short Notice
Complete
completed-shortNotice

Webcentral/WebcentralCad degraded service

More info
From: 19-Sep-2017 - 12:30PM
To:      20-Sep-2017 - 10:00AM
21 hours 30 minutes
Degraded
  • WebCentral
Webcentral/WebcentralCad application showing signs of issues. Restarts of the application have not resolved this. On going investigation continuing. Agreed - Short Notice
Complete
completed-shortNotice

Email & Calendar (Degraded Service)

More info
19-Sep-2017
11:42AM - 02:20PM
2 hours 38 minutes
Degraded
  • Office365
Users may experience intermittent issues when attempting to connect with Office 365 for their emails in Outlook. This may have an impact on emails being sent and consequently received because they're held in the senders outbox or drafts folder. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
unplanned

Network Issue

More info
19-Sep-2017
11:00AM - 11:30AM
30 minutes
Degraded
  • various services on UOE network
There was a brief issue at just after 11am seen Appleton Tower Core router on 19th September. The issue resolved itself and the cause of the issue is yet to be identified, but some services may have experienced slow service for a period after the eveny. Unplanned
Complete
completed-unplanned

Serengeti Service Outage

More info
19-Sep-2017
08:45AM - 09:05AM
20 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

Email & Calendar (Degraded Service)

More info
18-Sep-2017
07:20AM - 10:00AM
2 hours 40 minutes
Degraded
  • Office365
Users may experience intermittent issues when attempting to connect with Office 365 for their emails via Outlook, Thunderbird. The issue may also affect the inbox loading up via web Outlook. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
Complete
completed-unplanned

18-Sep-2017
03:15PM - 04:30PM
1 hour 15 minutes
Degraded
FPM application unavailable

More info
18-Sep-2017
01:50PM - 02:00PM
10 minutes
Outage
  • fin-app-kb1
FPM application requires a restart. users are unable to process any transactions. Agreed - Short Notice
Complete
completed-shortNotice

Minor Pebblepad Update

More info
18-Sep-2017
07:00AM - 07:20AM
20 minutes
Outage
  • Pebblepad
Minor fixes being installed on system Agreed - Short Notice
Complete
completed-shortNotice

18-Sep-2017
07:20AM - 08:00AM
40 minutes
At risk
Urgent Maintenance to Online Memberships

More info
18-Sep-2017
07:00AM - 07:30AM
30 minutes
Outage
  • sport-db
Urgent Maintenance to Online Memberships required Unplanned
Complete
completed-unplanned

Library ALMA and DiscoverEd Systems - at risk

More info
From: 16-Sep-2017 - 11:00PM
To:      17-Sep-2017 - 01:00AM
2 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Alma, DiscoverEd My Account and My Favourites, Resource Lists
The Library's Alma and DiscoverEd systems, which include Electronic Journals, Library self services, DiscoverEd search, My Account and My Favourites, will be considered "at risk" between Saturday 16th September at 11 pm and 1 am on Sunday 17th September. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected. Agreed - Short Notice
Complete
completed-shortNotice

Datastore Service Unavailable

More info
15-Sep-2017
02:40PM - 04:24PM
1 hour 44 minutes
Outage
  • Network Shared Drives
The datastore service is experiencing service issues, ITI Research services are investigating. Unplanned
Complete
completed-unplanned

15-Sep-2017
04:25PM - 07:30PM
3 hours 5 minutes
At risk
DNS Resolution Issues

More info
15-Sep-2017
10:00AM - 11:30AM
1 hour 30 minutes
Outage
  • E-Financials
  • Electronic Journals
  • EUCLID web
  • Event Booking
  • Media Hopper Replay
  • Moodle
  • MyEd
  • PURE
  • Timetabling
  • UniDesk
  • University Website
  • Worktribe
  • Eddie Compute Cluster
We are currently working on a DNS resolution issue Unplanned
Complete
completed-unplanned

ACE Critical Patching - Kinetix (KX)

More info
14-Sep-2017
07:30AM - 08:30AM
1 hour
At risk
  • Kinetix (KX)
OS Critical Patching Planned
Complete
completed-planned

15-Sep-2017
08:00AM - 08:30AM
30 minutes
At risk
Loss of resilient paths in Storage Area Network

More info
14-Sep-2017
01:16PM - 01:52PM
36 minutes
Degraded
  • Core Application Storage
  • Virtual Hosting
A fibre switch stack, in a redundant pair, suffered a fault at 13:16 today. The effect of this was a loss of redundant paths to both the Central Storage Platforms and to all connected servers. There was no loss of service in this event, just a loss of redundancy. Unplanned
Complete
completed-unplanned

Learn Rolling restart

More info
14-Sep-2017
09:30AM - 02:30PM
5 hours
At risk
  • Learn
Learn servers are being restarted to fix a system task which has become queued. There should be no impact of users accessing the system. Agreed - Short Notice
Complete
completed-shortNotice

Linux hosted websites on chost1 unavailable

More info
14-Sep-2017
12:30AM - 06:45AM
6 hours 15 minutes
Degraded
  • Hosted Websites
chost1 Web hosting server was unavailable from 12:30 am until 06:45. This was due to an issue caused by automatic overnight security patching. Unplanned
Complete
completed-unplanned

Serengeti Service Outage

More info
11-Sep-2017
09:08AM - 11:00AM
1 hour 52 minutes
Outage
  • Document Management
Serengeti service restart required Unplanned
unplanned

Issue with eddie cluster filesystem

More info
11-Sep-2017
09:00AM - 05:00PM
8 hours
Degraded
  • eddie cluster
Disk failures on eddie cluster filesystem. Three disks in one LUN failed on Sunday afternoon. A number of files are not available (accessing these files may result in a file I/O error). We are working with the vendor to fix the disks and may need to restore the files from backup. We will make available a list of the affected files once we have complied it. Unplanned
Complete
completed-unplanned

Issue with eddie cluster filesystem

More info
11-Sep-2017
09:00AM - 05:00PM
8 hours
Degraded
  • eddie cluster
We are experiencing an issue with the eddie filesystem that is affecting various tasks, including running applications such as R. We are currently investigating the cause. Unplanned
Complete
completed-unplanned

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