Agreed - Short Notice;
04:00 AM, 31-Aug-17 —
04:15 AM, 31-Aug-17
05:00 AM, 31-Aug-17 —
05:15 AM, 31-Aug-17
To prevent performance issues the UoE UniDesk service will be unavailable from 04:00-04:30 and between 05:00-05:30 on Thursday 31st August. The work will involve two server restarts at these times and is followed by an at risk period up until 09:30 (recovery time if required). The UniDesk National service is unaffected by these changes.
It has been identified that the UoE UniDesk service is struggling to complete it's overnight process such as the regular DB jobs.
The change to address these performance issues is to increase available resources for the Edinburgh Unidesk instance
Once the resources are applied a service restart is required.
At the beginning of the working day (tomorrow morning) checks will be performed on the service.
Increase in UoE UniDesk service processing cores
The UoE UniDesk service for all operators
Servers / Hardware
Ed Unidesk servers
All operators will not be able to use the service during the outage.
Request, Authorise and Publish
Requested by Willie Mitchell on 30-Aug-2017
Authorised by Applications
Publish to IS Website (Service Status and Alerts page):
Notes for future reference