Some e-resources not accessible

Unplanned; Complete

Overview

Affected services
  • Electronic Journals
Degraded Service Time
07:00 PM, 16-Nov-17 — Ongoing
Description
We are aware some users are having issues accessing e-resources and are working to resolve this issue.We believe this is only happening off campus so using the VPN service may help in the short term

Technical Information

Technical Information

Work summary
This has happened in the past and the workaround for it was as below: http://libraryblogs.is.ed.ac.uk/eresources/tag/ezproxy/ ezproxy logs had filled the root filesystem and so authentication was unable to work.
Technical summary
E-resources not accessible
Affecting
Servers / Hardware
Criticality
medium
Impact description
Change Reference
Additional comments

Request, Authorise and Publish

Requested by Qasim Afzal on 16-Nov-2017
Authorised by User Services
Publish to IS Website (Service Status and Alerts page): Yes
Published by Qasim Afzal


Additional Details

Risk classification
Risk assessment
Other people involved
Notes for future reference