Alerts Archive

Service Alerts for September

Title Time Impact Affected Services Description Planning
Network Outage at KB library

More info
23-Sep-2017
12:30PM - 03:30PM
3 hours
Outage
  • Core Network
There is a network outage at Noreen and Kenneth Murray Library. This is affecting the wireless, book borrowing service and library computers. Unplanned
Complete
completed-unplanned

Serengeti Service Outage

More info
22-Sep-2017
01:42PM - 03:00PM
1 hour 18 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

Add ProVet metadata to Shibboleth

More info
21-Sep-2017
09:00AM - 09:30AM
30 minutes
At risk
  • Authentication and Authorisation
  • DiscoverEd
  • Electronic Journals
  • Event Booking
  • Media Hopper Replay
  • Office365
  • Timetabling
  • UniDesk
In order to provide Shibboleth support to the new ProVet service, service metadata will be loaded onto our Shibboleth Identity Provider (IdP) and appropriate user attributes released to this service. Cancelled
cancelled

Email & Calendar (At Risk)

More info
21-Sep-2017
07:35AM - 06:30PM
10 hours 55 minutes
At risk
  • Office365
Service at risk of users experiencing issues attempting to access their email, including possible delays sending or receiving emails via Office 365. The risk is in place whilst Microsoft report that the service in extended recovery following issues as previously reported. [Originating Issue] Users may experience intermittent issues when attempting to connect with Office 365 for their emails in Outlook. This may have an impact on emails being sent and consequently received because they're held in the senders outbox or drafts folder. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
Complete
completed-unplanned

Pure Service Unavailable to all Users

More info
20-Sep-2017
05:00PM - 05:30PM
30 minutes
Outage
  • PURE
The PURE application is required to be re-started to resolve some performance issues. All PURE Users will be impacted Agreed - Short Notice
Complete
completed-shortNotice

Serengeti Service Outage

More info
20-Sep-2017
10:25AM - 10:40AM
15 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

Email & Calendar (At Risk)

More info
20-Sep-2017
06:26AM - 12:00PM
5 hours 34 minutes
At risk
  • Office365
Service at risk of users experiencing issues attempting to access their email, including possible delays sending or receiving emails via Office 365. The risk is in place whilst Microsoft report that the service in extended recovery following issues as previously reported. [Originating Issue] Users may experience intermittent issues when attempting to connect with Office 365 for their emails in Outlook. This may have an impact on emails being sent and consequently received because they're held in the senders outbox or drafts folder. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
Complete
completed-unplanned

FPM application unavailable

More info
19-Sep-2017
04:30PM - 04:45PM
15 minutes
Outage
  • fin-app-kb1
FPM application requires a restart. users are unable to process any transactions. Agreed - Short Notice
Complete
completed-shortNotice

Learn Rolling restart

More info
19-Sep-2017
02:00PM - 05:30PM
3 hours 30 minutes
At risk
  • Learn
Learn servers are being restarted to fix a system task which has become queued. There should be no impact of users accessing the system. Agreed - Short Notice
Complete
completed-shortNotice

Webcentral/WebcentralCad

More info
19-Sep-2017
12:45PM - 01:00PM
15 minutes
Outage
  • WebCentral
Webcentral/WebcentralCad requires a restart to resolve a performance issue. Agreed - Short Notice
Complete
completed-shortNotice

Webcentral/WebcentralCad degraded service

More info
From: 19-Sep-2017 - 12:30PM
To:      20-Sep-2017 - 10:00AM
21 hours 30 minutes
Degraded
  • WebCentral
Webcentral/WebcentralCad application showing signs of issues. Restarts of the application have not resolved this. On going investigation continuing. Agreed - Short Notice
Complete
completed-shortNotice

Email & Calendar (Degraded Service)

More info
19-Sep-2017
11:42AM - 02:20PM
2 hours 38 minutes
Degraded
  • Office365
Users may experience intermittent issues when attempting to connect with Office 365 for their emails in Outlook. This may have an impact on emails being sent and consequently received because they're held in the senders outbox or drafts folder. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
unplanned

Network Issue

More info
19-Sep-2017
11:00AM - 11:30AM
30 minutes
Degraded
  • various services on UOE network
There was a brief issue at just after 11am seen Appleton Tower Core router on 19th September. The issue resolved itself and the cause of the issue is yet to be identified, but some services may have experienced slow service for a period after the eveny. Unplanned
Complete
completed-unplanned

Serengeti Service Outage

More info
19-Sep-2017
08:45AM - 09:05AM
20 minutes
Outage
  • Serengeti
Serengeti document import and retrieval is currently unavailable. Applications Management are currently investigating. Unplanned
Complete
completed-unplanned

Email & Calendar (Degraded Service)

More info
18-Sep-2017
07:20AM - 10:00AM
2 hours 40 minutes
Degraded
  • Office365
Users may experience intermittent issues when attempting to connect with Office 365 for their emails via Outlook, Thunderbird. The issue may also affect the inbox loading up via web Outlook. Microsoft are analysing the issue to identify a root cause and fix it. Unplanned
Complete
completed-unplanned

18-Sep-2017
03:15PM - 04:30PM
1 hour 15 minutes
Degraded
FPM application unavailable

More info
18-Sep-2017
01:50PM - 02:00PM
10 minutes
Outage
  • fin-app-kb1
FPM application requires a restart. users are unable to process any transactions. Agreed - Short Notice
Complete
completed-shortNotice

Minor Pebblepad Update

More info
18-Sep-2017
07:00AM - 07:20AM
20 minutes
Outage
  • Pebblepad
Minor fixes being installed on system Agreed - Short Notice
Complete
completed-shortNotice

18-Sep-2017
07:20AM - 08:00AM
40 minutes
At risk
Urgent Maintenance to Online Memberships

More info
18-Sep-2017
07:00AM - 07:30AM
30 minutes
Outage
  • sport-db
Urgent Maintenance to Online Memberships required Unplanned
Complete
completed-unplanned

Library ALMA and DiscoverEd Systems - at risk

More info
From: 16-Sep-2017 - 11:00PM
To:      17-Sep-2017 - 01:00AM
2 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Alma, DiscoverEd My Account and My Favourites, Resource Lists
The Library's Alma and DiscoverEd systems, which include Electronic Journals, Library self services, DiscoverEd search, My Account and My Favourites, will be considered "at risk" between Saturday 16th September at 11 pm and 1 am on Sunday 17th September. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected. Agreed - Short Notice
Complete
completed-shortNotice

Datastore Service Unavailable

More info
15-Sep-2017
02:40PM - 04:24PM
1 hour 44 minutes
Outage
  • Network Shared Drives
The datastore service is experiencing service issues, ITI Research services are investigating. Unplanned
Complete
completed-unplanned

15-Sep-2017
04:25PM - 07:30PM
3 hours 5 minutes
At risk
DNS Resolution Issues

More info
15-Sep-2017
10:00AM - 11:30AM
1 hour 30 minutes
Outage
  • E-Financials
  • Electronic Journals
  • EUCLID web
  • Event Booking
  • Media Hopper Replay
  • Moodle
  • MyEd
  • PURE
  • Timetabling
  • UniDesk
  • University Website
  • Worktribe
  • Eddie Compute Cluster
We are currently working on a DNS resolution issue Unplanned
Complete
completed-unplanned

ACE Critical Patching - Kinetix (KX)

More info
14-Sep-2017
07:30AM - 08:30AM
1 hour
At risk
  • Kinetix (KX)
OS Critical Patching Planned
Complete
completed-planned

15-Sep-2017
08:00AM - 08:30AM
30 minutes
At risk
Loss of resilient paths in Storage Area Network

More info
14-Sep-2017
01:16PM - 01:52PM
36 minutes
Degraded
  • Core Application Storage
  • Virtual Hosting
A fibre switch stack, in a redundant pair, suffered a fault at 13:16 today. The effect of this was a loss of redundant paths to both the Central Storage Platforms and to all connected servers. There was no loss of service in this event, just a loss of redundancy. Unplanned
Complete
completed-unplanned

Learn Rolling restart

More info
14-Sep-2017
09:30AM - 02:30PM
5 hours
At risk
  • Learn
Learn servers are being restarted to fix a system task which has become queued. There should be no impact of users accessing the system. Agreed - Short Notice
Complete
completed-shortNotice

Linux hosted websites on chost1 unavailable

More info
14-Sep-2017
12:30AM - 06:45AM
6 hours 15 minutes
Degraded
  • Hosted Websites
chost1 Web hosting server was unavailable from 12:30 am until 06:45. This was due to an issue caused by automatic overnight security patching. Unplanned
Complete
completed-unplanned

Serengeti Service Outage

More info
11-Sep-2017
09:08AM - 11:00AM
1 hour 52 minutes
Outage
  • Document Management
Serengeti service restart required Unplanned
unplanned

Issue with eddie cluster filesystem

More info
11-Sep-2017
09:00AM - 05:00PM
8 hours
Degraded
  • eddie cluster
Disk failures on eddie cluster filesystem. Three disks in one LUN failed on Sunday afternoon. A number of files are not available (accessing these files may result in a file I/O error). We are working with the vendor to fix the disks and may need to restore the files from backup. We will make available a list of the affected files once we have complied it. Unplanned
Complete
completed-unplanned

Issue with eddie cluster filesystem

More info
11-Sep-2017
09:00AM - 05:00PM
8 hours
Degraded
  • eddie cluster
We are experiencing an issue with the eddie filesystem that is affecting various tasks, including running applications such as R. We are currently investigating the cause. Unplanned
Complete
completed-unplanned

Online Bookings urgent maintenance required

More info
08-Sep-2017
07:30AM - 09:00AM
1 hour 30 minutes
Outage
  • SPORT-DB
Sports and Exercise (CSE) - Online Bookings application unavailable for maintenance I170906-0117 CAB change request - C1709-043 Agreed - Short Notice
Complete
completed-shortNotice

EdWeb deployment - editing unavailable

More info
07-Sep-2017
10:00AM - 01:00PM
3 hours
Outage
  • EdWeb
EdWeb will have bug fixes deployed to correct an issue with form submissions. A recent change to the EASE protection function has resulted in form submissions prompting an EASE login when the "confirmation message" option is selected. This deployment will correct this risk to University reputation. Minor display bug fixes willl be rolled in - adding non-English character sets, and removing a double-underline for abbreviations when using Firefox to view the website. Approved by Special CAB and CAM. Well understood process, tested in pre-live environments. Agreed - Short Notice
Complete
completed-shortNotice

07-Sep-2017
03:00PM - 05:00PM
2 hours
At risk
DataStore IGMM Filesystem at Risk

More info
07-Sep-2017
02:00PM - 03:00PM
1 hour
At risk
  • Network Shared Drives
One of the storage controllers that make up the IGMM DataStore file system requires a reset to aid in diagnosis / resolution of an issue. The controller will be unavailable for a period of minutes whilst it is powercycled. There is another controller in the unit to allow for redundancy and storage traffic should use this path instead during this short outage. There should be no noticeable degredation of service though there may be a short pause as storage traffic reroutes. Agreed - Short Notice
Complete
completed-shortNotice

Committee Site Maintenance

More info
07-Sep-2017
12:00PM - 01:00PM
1 hour
Outage
  • Committees Website
Applying a fix for Committee paper expired links and upgrade to website applying security update. Agreed - Short Notice
Complete
completed-shortNotice

07-Sep-2017
01:00PM - 02:00PM
1 hour
At risk
Sports Online Membership application unavailable

More info
07-Sep-2017
07:30AM - 08:30AM
1 hour
Outage
  • Sports and Excercise
Sports and Exercise (CSE) - Online Memberships application unavailable for maintenance. I170906-0096 CAB change requested - C1709-041 Online Bookings application will not be affected and will be available as normal. Agreed - Short Notice
Complete
completed-shortNotice

sg datastore outage

More info
06-Sep-2017
01:06PM - 01:51PM
45 minutes
Degraded
  • Network Shared Drives
45-minute sg datastore outage which rendered the service unreliable and, in some cases, inaccessible for some users. Unplanned
Complete
completed-unplanned

eExpenses application unavailable

More info
06-Sep-2017
11:50AM - 12:00PM
10 minutes
Outage
  • cflinux-kb1-live
eExpenses application unavailable Unplanned
Complete
completed-unplanned

FPM - application unavailable for users

More info
06-Sep-2017
10:30AM - 10:40AM
10 minutes
Outage
  • fin-app-kb1
FPM application stopped responding which requires a restart. Unplanned
Complete
completed-unplanned

MyEd holding page test

More info
06-Sep-2017
10:30AM - 11:00AM
30 minutes
Degraded
  • MyEd
There will be a planned failover of MyEd in order to test the holding page. This is part of work to ensure readiness for the start of term. Planned
Complete
completed-planned

Moodle, Wiki, JIRA, UW-Search, hosted sites outage

More info
06-Sep-2017
08:00AM - 08:20AM
20 minutes
Outage
  • Central Wiki Service
  • Moodle
Patch Linux servers. This includes LIVE, TEST and DEV for all listed systems: Moodle, Central Wiki Service, JIRA, Hosted Websites, Drupal services and Document Management (Serengeti), University Web Search (UWS). Planned
planned

06-Sep-2017
08:20AM - 10:00AM
1 hour 40 minutes
At risk
E-Financials planned outage

More info
06-Sep-2017
07:00AM - 07:20AM
20 minutes
Outage
  • E-Financials
Restart of application servers following patching. eFinancials will experience a brief outage while essential security patches are applied to the server. Planned
Complete
completed-planned

06-Sep-2017
07:20AM - 09:00AM
1 hour 40 minutes
At risk
Minor Pebblepad Update

More info
06-Sep-2017
07:00AM - 07:20AM
20 minutes
Outage
  • Pebblepad
Minor fixes being installed on system Unplanned
Complete
completed-unplanned

06-Sep-2017
07:20AM - 08:00AM
40 minutes
At risk
MyEd, Learn, SOA at risk - regular server update

More info
06-Sep-2017
07:00AM - 09:00AM
2 hours
At risk
  • ID Management
  • Learn
  • MyEd
MyEd, Learn, SOA and Identity Management at risk. This includes LIVE and TEST. Please see Expected Impact for services affected. Planned
Complete
completed-planned

EUCLID client maintenance work

More info
06-Sep-2017
06:00AM - 06:20AM
20 minutes
Outage
  • EUCLID
Restart of application servers following patching, there should be no loss of service for eVision. EUCLID will experience a short outage while essential security patches are applied to the server. Planned
planned

06-Sep-2017
06:20AM - 12:00PM
5 hours 40 minutes
At risk
Updates to the eTime (Finance) application

More info
05-Sep-2017
12:00PM - 01:00PM
1 hour
Outage
  • eTime (Finance) - appsutilkb1/at1
Updates will be made to the eTime (Finance) application on Tuesday 5th September. There will be an outage (1200-1300) with eTime further 'at risk' until 1400. Planned
Complete
completed-planned

05-Sep-2017
01:00PM - 02:00PM
1 hour
At risk
University Web Search update

More info
05-Sep-2017
12:00PM - 01:00PM
1 hour
At risk
  • University Website search
University Web Search update to prevent student data being available to non-Ease users Agreed - Short Notice
Complete
completed-shortNotice

IDM/VRS unavailable

More info
05-Sep-2017
10:00AM - 11:30AM
1 hour 30 minutes
Outage
  • ID Management
  • VRS
IDM/VRS unavailable Tuesday 5th September 10.00-11.30 Planned
Complete
completed-planned

05-Sep-2017
11:30AM - 05:00PM
5 hours 30 minutes
At risk
Finance - E-expenses application unavailable

More info
05-Sep-2017
10:30AM - 10:50AM
20 minutes
Outage
  • cflinux-kb1
application down Unplanned
Complete
completed-unplanned

Learn Rolling restart

More info
05-Sep-2017
10:00AM - 12:00PM
2 hours
At risk
  • Learn
Learn servers are being restarted to fix a system task which has become queued. There should be no impact of users accessing the system. Unplanned
Complete
completed-unplanned

MyEd - Remove reliance on lower priority service

More info
05-Sep-2017
10:00AM - 02:00PM
4 hours
At risk
  • MyEd
Deploy to production a small update to uPortal to remove dependency on lower priority services Planned
Complete
completed-planned

Charteris Land network issues

More info
From: 05-Sep-2017 - 09:00AM
- Ongoing
16 days 9 hours
Degraded
  • Charteris Land's Network
We are currently investigating network issues in Charteris Land. This includes slowness and users unable to access the network from their devices. Unplanned
unplanned

REH Kennedy Tower network link

More info
From: 04-Sep-2017 - 10:00AM
- Ongoing
1 day 2 hours
Outage
  • Data networking
The fibre link between Appleton Tower & REH Kennedy Tower went down at 10:00 today and is still down. Unplanned
Complete
completed-unplanned

JournyX currently unavailable

More info
From: 03-Sep-2017 - 10:00AM
To:      04-Sep-2017 - 10:30AM
1 day 30 minutes
Outage
  • JournyX
JournyX currently unavailable - waiting for server restart Unplanned
Complete
completed-unplanned

Library ALMA System - at risk

More info
From: 02-Sep-2017 - 10:00PM
To:      03-Sep-2017 - 04:00AM
6 hours
At risk
  • DiscoverEd
  • Electronic Journals
  • Alma, DiscoverEd patron login, Resource Lists
The ALMA Library system which includes Electronic Journals and Library self services (including DiscoverEd patron account) will be considered "at risk" between Saturday 2nd September at 10 pm and 4 am on Sunday 3rd September. This is to allow for a service pack to be deployed. If DiscoverEd is temporarily unavailable for searching, users can still access most of our ejournal and ebook content via this URL: http://edin.ac/1TS15qa Please note- links from Resource Lists to citation information may be affected Agreed - Short Notice
Complete
completed-shortNotice

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