Service Availability - 2014/15

Combined Downtime

Services Website

Top Priority Services

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Total
mins
% Annual
Availability
Central Wiki Service
Central Wiki Service
  06-Aug (60) Moodle Wiki JIRA,UWS-Search hosted sites
  02-Sep (10) Wiki poor performance and restart required
  17-Sep (10) Central wiki - degraded service
  19-Sep (10) Central wiki unavailable
  24-Sep (10) Wiki service restart
  25-Sep (10) Central Wiki Service Unavailable
  25-Sep (10) Central Wiki Service Unavailable
  01-Oct (60) Moodle Wiki JIRA,UWS-Search hosted sites
  01-Oct (15) Wiki outage followed by period of degraded service
  09-Oct (10) Central wiki unavailable
  30-Oct (15) Central Wiki Service unavailable
  31-Oct (15) Central Wiki Service unavailable
  05-Nov (60) Moodle Wiki JIRA,UWS-Search hosted sites
  05-Nov (15) Central Wiki Service unavailable
  11-Nov (120) Essential Core Database Maintenance
  18-Nov (60) Wiki unavailable for housekeeping task
  03-Dec (60) Moodle, Wiki, JIRA, UWS-Search & hosted sites outa
  05-Dec (30) Central Wiki Service unavailable
  19-Dec (30) Central Wiki Service unavailable
  07-Jan (60) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  21-Jan (30) Central Wiki Service unavailable
  26-Jan (30) Central Wiki Service unavailable
  26-Jan (30) Central Wiki Service unavailable
  26-Jan (15) Wiki - Unavailable for patching
  28-Jan (120) Out of maintenance plan linux patching
  04-Feb (60) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  06-Feb (15) Central Wiki Service unavailable
  09-Feb (15) Central Wiki Service unavailable
  27-Feb (10) Wiki service unavailable
  04-Mar (60) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  12-Mar (15) Wiki Unavailable
  17-Mar (15) Wiki service unavailable
  01-Apr (60) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  07-Apr (15) Wiki Unavailable
  14-Apr (120) Essential Core Database Maintenance
  30-Apr (20) Wiki unavailable
  06-May (60) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  19-May (20) Wiki Unavailable
  20-May (30) Wiki unavailable
  03-Jun (60) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  04-Jun (15) Wiki Unavailable
  23-Jun (5) Wiki Unavailable
  01-Jul (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  21-Jul (120) Essential Core Database Maintenance
  31-Jul (15) Wiki unavailable

60 60 115 255 120 285 100 90 215 110 80 155 1645 99.72
EUCLID web 0 0 0 60 0 120 3840 0 0 0 0 2720 6740 98.85
Electronic Journals 0 0 0 0 0 0 0 0 0 0 60 0 60 99.99
Kinetix (KX) 60 0 190 60 90 60 95 60 30 30 330 30 1035 99.82
Learn 0 90 60 120 0 120 15 660 120 360 0 450 1995 99.66
Library Catalogue 0 0 0 0 0 0 0 0 0 0 5760 0 5760 99.02
Moodle 60 0 300 60 60 180 60 60 60 60 60 320 1280 99.78
MyEd portal framework 0 0 0 150 0 120 0 0 335 480 0 250 1335 99.77
Office365 0 0 0 0 0 0 0 0 40 0 0 0 40 99.99
Staffmail 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
University Website 0 0 15 0 0 0 0 0 40 0 115 0 170 99.97

Top Priority Infrastructure

Core Application storage - SAN 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
EASE 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Firewall (Checkpoint 1) 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Load Balancers
Load Balancers
  29-Jul (300) Moodle Upgrade

0 0 0 0 0 0 0 0 0 0 0 300 300 99.95
Mail Relay 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Virtual Hosting 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00

Medium Priority

E-Financials 0 0 1175 120 90 120 0 60 180 60 60 140 2005 99.66
EBIS 15 0 90 120 0 150 0 0 120 0 0 480 975 99.83
EdWeb
EdWeb
  05-May (120) EdWeb CMS - Unavailable
  21-May (120) EdWeb unavailable to CMS editors
  04-Jun (65) University Website outage (EdWeb)
  15-Jun (5) EdWeb update
  16-Jun (120) EdWeb CMS Unavailable
  18-Jun (50) University Website (EdWeb powered websites) & EdWe
  25-Jun (120) EdWeb Migration
  09-Jul (180) EdWeb Miigration for School of education
  16-Jul (180) EdWeb Migration for CSE
  16-Jul (180) EdWeb Migration for English Literature
  23-Jul (180) EdWeb service outage
  29-Jul (180) EdWeb unavailable/At risk
  30-Jul (300) EdWeb unavailable/at risk

0 0 0 0 0 0 0 0 0 240 360 1200 1800 99.69
Event Booking 0 0 0 120 0 120 0 0 145 0 0 120 505 99.91
HR/Payroll 0 510 510 6240 0 120 1440 1530 690 0 0 540 11580 98.02
Hosted Websites 60 0 30 75 60 150 0 75 60 0 0 60 570 99.90
ID Management 0 0 120 420 0 120 4380 0 420 270 120 3480 9330 98.41
Lecture Recording 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Network Shared Drives 20 125 65 0 75 30 60 0 0 45 590 0 1010 99.83
PURE 0 0 1020 120 0 120 0 0 120 0 0 120 1500 99.74
Reporting + Analytics (BI Suite)
Reporting + Analytics (BI Suite)
  06-Aug (60) Moodle Wiki JIRA,UWS-Search hosted sites
  06-Aug (30) Restart Business Intelligence suite
  26-Aug (30) Reporting + Analytics (BI Suite) - Restart
  02-Sep (25) VRS, BI Suite and more unavailable
  03-Sep (30) BI suite unavailable due to restart
  10-Sep (30) BI suite application unavailable
  17-Sep (30) BI suite application unavailable
  29-Sep (15) BI Suite Server Restart - Webi unavailable
  01-Oct (30) BI Suite Unavailable - Hanging on Login
  01-Oct (15) BI Suite Unavailable - Hanging on Login
  02-Oct (15) Bi unresponsive
  02-Oct (20) BI Suite Unresponsive - Hanging on Login
  20-Oct (2880) BI Suite Unavailable
  06-Nov (15) BI Suite service down time for config update
  15-Dec (15) BI Suite connection issue
  06-Jan (40) BI Suite users cannot log in
  09-Jan (45) BI Suite unavailable
  28-Jan (120) Out of maintenance plan linux patching
  30-Jan (5280) BI Suite Upgrade to Service Pack 4
  02-Feb (30) BI Suite server restart - enable developer tools
  10-Feb (20) BI Suite Login Error - Concurrent Licence Limit Re
  16-Feb (15) BI Suite Login Error - Concurrent Licence Limit Re
  17-Feb (15) BI Suite - Explorer requiring login
  03-Mar (10) Install 360 Eyes on BI Suite Live Server
  13-Mar (15) BI Suite unavailable
  30-Mar (330) BI Suite service unavailable
  06-Apr (1185) BI Suite Explorer service unavailable
  14-Apr (120) Essential Core Database Maintenance
  24-Apr (3750) BI Suite configuration changes
  01-May (15) BI Suite Login Error - Concurrent Licence Limit Re
  03-May (270) Intermittent faults across a number of systems
  26-Jun (10) BI Suite restart
  13-Jul (30) Schools Student Management (ESSMU) BI Suite Univer
  21-Jul (120) Essential Core Database Maintenance

120 130 2960 15 15 5485 80 355 5055 285 10 150 14660 97.50
Timetabling
Timetabling
  21-Aug (285) Timetabling Room Monitors not working
  25-Aug (45) Timetabling Staff WRB is not working
  27-Aug (240) All Timetabling Applications unavailable for maint
  03-Sep (30) Timetabling Staff /Student WRB not working
  04-Sep (30) Timetabling Course Timetable Browser Unavailable f
  05-Sep (20) Timetabling Course and other Timetable Application
  09-Sep (60) Timetabling Staff /Student WRB / Room Monitors not
  12-Sep (30) OneLan not working
  15-Sep (690) Timetabling Staff WRB unavailable
  16-Sep (15) Timetabling Staff andStudent WRB unavailable
  19-Sep (60) Timetabling Web Timetables unavailable
  22-Sep (25) Timetabling Student WRB unavailable
  24-Sep (135) Timetabling Staff and Student WRB unavailable
  25-Sep (45) OneLan unavailable
  25-Sep (960) OneLan unavailable
  29-Sep (40) Timetabling Staff WRB unavailable
  02-Oct (70) Timetabling Staff and Student WRB unavailable
  06-Oct (1440) Timetabling Unavailable Due to Database Maintenanc
  08-Oct (180) Timetabling Room Monitors in all locations are una
  03-Nov (30) Timetabling Staff and Student WRB unavailable
  03-Nov (30) Timetabling Staff and Student WRB unavailable
  10-Nov (825) Web Room Booking Unavailable
  13-Nov (240) Timetabling Staff and Student WRB unavailable
  02-Dec (1440) All Timetabling Applications unavailable
  08-Dec (90) Timetabling Staff and Student WRB unavailable
  12-Jan (60) Timetabling Staff and Student WRB unavailable
  18-Jan (1060) Timetabling Web Timetables unavailable
  12-Feb (1695) Timetabling Room Monitors not working
  14-May (240) Timetabling Room Monitors not working
  08-Jun (330) Timetabling Enterprise Applications unavailable
  18-Jun (120) Timetabling Staff and Student WRB unavailable
  13-Jul (540) Timetabling 15/16 services unavailable

570 2140 1690 1125 1530 1120 1695 0 0 240 450 540 11100 98.11
UniDesk 10 30 1515 4785 60 10 25 45 15 285 1175 70 8025 98.63
WebCentral 0 0 0 0 0 135 210 60 45 0 60 360 870 99.85
Worktribe 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
eRecruitment 0 0 180 120 130 120 0 0 120 0 240 120 1030 99.82

Outage type Definition
Unplanned Outage related to unforseen events or events happening in the next 48hrs. Events happening in the next 48 hours are not categorised as Planned as they are too short notice to users.
Planned Events where dates have been agreed in advance - in minimum 48 hours but by default two weeks notice.

Priority Definition Availability targets for Planned and Unplanned outage combined
Top Priority Services Services core to the University's business. Without these services the University's core business will no longer operate. Generally these services have outward facing characteristics and are typically used by our researchers and learners rather than for the administration of the University. Target: 99.7%. Colour coding used:
% 99.7% up to 100% availability or up to 1 day downtime in a year
% between 99.4% and 99.69% or between 1 and 2 days downtime in a year
% below 99.4% or more than 2 days downtime in a year
Top Priority Infrastructure Infrastructure which is core to the delivery of the Top Priority Services and therefore in itself become Top Priority.
Medium Priority Services Services essential to the University's day to day operation. Without these services the University's business will no longer operate, but the University would not come to a stand still immediately and the University is able to operate without theseb services for sevarl days. Generally these services are more internal administrative services than outward facing. Target: 99.4%. Colour coding used:
% 99.4% up to 100% availability or up to 2 days downtime in a year
% between 99.0% and 99.39% or between 2 and 3.5 days downtime in a year
% below 99.0% or more than 3.5 days downtime a year