Service Availability - 2016/17

Combined Downtime

Services Website

Top Priority Services

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Total
mins
% Annual
Availability
Central Wiki Service
Central Wiki Service
  03-Aug (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  05-Aug (3840) Wiki Upgrade Part 2
  08-Aug (10) Wiki Restart to apply configuration change
  09-Aug (10) Wiki Restart
  11-Aug (10) Wiki Service Restart
  12-Aug (10) Wiki restart
  31-Aug (16) Wiki unavailable
  06-Sep (30) Wiki restart to add more server resources
  17-Sep (390) Core services unavailable due to power failure
  23-Sep (5) Wiki unavailable
  26-Sep (30) Wiki Service outage
  05-Oct (20) Outage for Moodle, Central Wiki and others
  02-Nov (20) Server patching affecting multiple services
  02-Nov (120) Core Database Server - Ongoing scheduled patching
  07-Dec (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  19-Jan (41) Wiki unavailable
  31-Jan (15) Wiki unavailable
  01-Feb (20) Central wiki and Moodle outage
  27-Feb (40) Site firewall issue
  01-Mar (20) Hosted sites outage
  08-Mar (120) Core Database Server - Ongoing scheduled patching
  14-Mar (97) Loss of network following firewall maintenance
  14-Mar (10) Wiki restart to resolve search indexing issues
  05-Apr (20) Moodle, Wiki, JIRA, EdWeb search outage
  14-Apr (510) Network outage
  20-Apr (150) Oracle Database patch
  03-May (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage
  07-Jun (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  04-Jul (15) Wiki unavailable
  05-Jul (20) Hosted sites outage
  11-Jul (1065) Wiki Service Upgrade
  12-Jul (120) Core Database Server - Ongoing scheduled patching

3916 455 20 140 20 56 60 247 680 250 20 1220 7084 98.66
EUCLID web 0 390 0 60 0 0 40 1417 510 230 0 180 2827 99.46
Electronic Journals
Electronic Journals
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 0 0 0 0 0 40 97 510 230 0 0 877 99.83
Kinetix (KX)
Kinetix (KX)
  03-Aug (27) kinetics (KX) Service outage
  11-Aug (60) Accommodation Services (KX) Critical Patching
  12-Aug (30) Accommodation Services (KX) Critical Patching
  17-Sep (390) Core services unavailable due to power failure
  13-Oct (60) Accommodation Services (KX) Critical Patching
  14-Oct (30) Accommodation Services (KX) Critical Patching
  10-Nov (60) Accommodation, Catering and Events Patching
  11-Nov (30) Accommodation, Catering and Events Patching
  28-Nov (120) KX Applications unavailable
  28-Nov (885) KX Applications unavailable
  06-Dec (60) Upgrade of Kinetix (KX) System
  15-Dec (60) Accommodation, Catering and Events Patching
  16-Dec (30) Accommodation, Catering and Events Patching
  11-Jan (5) KxStudent DB & Hub web site unavailable
  12-Jan (60) ACE Critical Patching - Kinetix (KX)
  13-Jan (30) ACE Critical Patching - Kinetix (KX)
  30-Jan (15) Student MyHub downtime
  14-Feb (15) KxStudent DB & Hub web site unavailable
  21-Feb (15) KxStudent & Accommodation Hub Outage
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  16-Mar (60) ACE Critical Patching - Kinetix (KX)
  17-Mar (30) ACE Critical Patching - Kinetix (KX)
  22-Mar (15) KxStudent database and Accommodation Hub web site
  13-Apr (60) ACE Critical Patching - Kinetix (KX)
  14-Apr (30) ACE Critical Patching - Kinetix (KX)
  18-Apr (420) Kinetix upgrade
  21-Apr (300) Accommodation Catering and Events apps unavailable
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage
  14-Jun (240) Kinetix infrastructure and database upgrade
  15-Jun (60) ACE Critical Patching - Kinetix (KX)
  16-Jun (30) ACE Critical Patching - Kinetix (KX)
  12-Jul (30) Kx Bed & Booking Web site Unavailable

117 390 90 1095 150 110 70 202 810 230 330 30 3624 99.31
Learn
Learn
  29-Aug (30) Learn Unavailable
  17-Sep (390) Core services unavailable due to power failure
  04-Oct (72) Learn Unavailable
  01-Nov (35) Learn Unavaialble
  02-Nov (120) Core Database Server - Ongoing scheduled patching
  30-Nov (120) MyEd & Learn unavailable for essential maintenance
  07-Dec (44) Learn Unavailable
  21-Feb (240) Learn Update
  27-Feb (40) Site firewall issue
  08-Mar (120) Core Database Server - Ongoing scheduled patching
  14-Mar (97) Loss of network following firewall maintenance
  14-Mar (45) Learn unavailable after issues with firewall
  08-Apr (75) EASE unavailable
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage
  07-Jun (20) Learn Restart
  14-Jun (30) Learn Restart
  05-Jul (540) Learn Upgrade
  12-Jul (120) Core Database Server - Ongoing scheduled patching

30 390 72 275 44 0 280 262 585 230 50 660 2878 99.45
Library Catalogue 0 0 4077 0 0 0 40 97 0 230 0 0 4444 99.16
Moodle 20 390 20 20 20 0 60 177 605 250 20 320 1902 99.64
MyEd portal framework 117 390 0 120 0 0 40 217 75 230 0 120 1309 99.75
Office365 24 0 0 0 0 0 40 97 0 230 0 0 391 99.93
Staffmail
Staffmail
  17-Sep (390) Core services unavailable due to power failure
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  08-Apr (75) EASE unavailable
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 390 0 0 0 0 40 97 585 230 0 0 1342 99.75
University Website 0 390 0 0 47 655 40 97 510 230 0 0 1969 99.63

Top Priority Infrastructure

Core Application storage - SAN 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network 0 0 0 0 0 0 40 97 510 230 30 0 907 99.83
EASE
EASE
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  08-Apr (75) EASE unavailable
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 0 0 0 0 0 40 97 75 230 0 0 442 99.92
Firewall (Checkpoint 1) 0 0 0 0 0 0 40 97 510 230 0 0 877 99.83
Load Balancers 0 0 0 0 0 0 40 97 0 230 0 0 367 99.93
Mail Relay 0 0 0 0 0 0 40 97 0 230 0 0 367 99.93
Virtual Hosting 0 390 0 0 0 0 0 0 0 230 0 0 620 99.88

Medium Priority

E-Financials 125 390 95 140 12 0 60 237 20 250 20 155 1504 99.71
EBIS 165 725 25 120 40 360 250 267 0 230 0 120 2302 99.56
EdWeb 148 390 300 550 305 2360 40 397 510 470 0 240 5710 98.92
Event Booking 0 390 0 120 0 0 40 217 0 230 0 120 1117 99.79
HR/Payroll 0 390 0 120 1397 45 1705 2332 60 230 0 175 6454 98.78
Hosted Websites 0 405 15 0 0 0 40 107 585 230 0 0 1382 99.74
ID Management 0 390 0 120 10 270 40 217 510 280 0 180 2017 99.62
Lecture Recording 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Network Shared Drives 135 390 30 0 0 39 40 109 0 230 0 0 973 99.82
PURE 1590 390 0 300 0 0 40 397 0 350 0 120 3187 99.40
Reporting + Analytics (BI Suite) 0 0 0 120 0 360 40 232 0 410 64 135 1361 99.74
Timetabling 1980 180 1500 0 0 4085 40 237 0 7610 0 0 15632 97.03
UniDesk 0 30 0 15 0 0 40 122 0 230 0 15 452 99.91
WebCentral 0 0 0 0 0 0 300 185 0 260 65 15 825 99.84
Worktribe 0 0 0 180 0 0 40 97 2745 1550 0 310 4922 99.07
eRecruitment 0 8640 400 120 0 240 40 217 0 230 0 120 10007 98.10

Outage type Definition
Unplanned Outage related to unforseen events or events happening in the next 48hrs. Events happening in the next 48 hours are not categorised as Planned as they are too short notice to users.
Planned Events where dates have been agreed in advance - in minimum 48 hours but by default two weeks notice.

Priority Definition Availability targets for Planned and Unplanned outage combined
Top Priority Services Services core to the University's business. Without these services the University's core business will no longer operate. Generally these services have outward facing characteristics and are typically used by our researchers and learners rather than for the administration of the University. Target: 99.7%. Colour coding used:
% 99.7% up to 100% availability or up to 1 day downtime in a year
% between 99.4% and 99.69% or between 1 and 2 days downtime in a year
% below 99.4% or more than 2 days downtime in a year
Top Priority Infrastructure Infrastructure which is core to the delivery of the Top Priority Services and therefore in itself become Top Priority.
Medium Priority Services Services essential to the University's day to day operation. Without these services the University's business will no longer operate, but the University would not come to a stand still immediately and the University is able to operate without theseb services for sevarl days. Generally these services are more internal administrative services than outward facing. Target: 99.4%. Colour coding used:
% 99.4% up to 100% availability or up to 2 days downtime in a year
% between 99.0% and 99.39% or between 2 and 3.5 days downtime in a year
% below 99.0% or more than 3.5 days downtime a year