Service Availability - Last 12 months

Combined Downtime

Top Priority Services

Oct
2017
Nov
2017
Dec
2017
Jan
2018
Feb
2018
Mar
2018
Apr
2018
May
2018
Jun
2018
Jul
2018
Aug
2018
Sep
2018
    Total
mins
Unplanned
mins
% Annual
Availability
Central Wiki Service 20 140 29 20 20 0 380 20 260 140 20 315 1364 304 99.74
EUCLID web 0 60 0 0 1800 0 0 0 480 60 0 280 2680 760 99.49
Electronic Journals
Electronic Journals
  P 12-Jan-18 (30) Library Alma System currently down
  U 05-Mar-18 (65) DiscoverEd Unavailable
  U 26-Mar-18 (180) E-resources from DiscoverEd unavailable
  U 10-Sep-18 (255) Site firewall issue

0 0 0 30 0 245 0 0 0 0 0 255 530 500 99.90
Kinetix (KX) 120 0 0 0 60 0 480 0 0 410 20 255 1345 645 99.74
Learn 0 120 0 0 0 0 0 0 0 600 0 280 1000 280 99.81
DiscoverEd
DiscoverEd
  U 31-Dec-17 (14) DiscoverEd unavailable
  U 31-Dec-17 (38) DiscoverEd unavailable
  P 12-Jan-18 (30) Library Alma System currently down
  U 05-Mar-18 (65) DiscoverEd Unavailable
  U 26-Mar-18 (180) E-resources from DiscoverEd unavailable
  U 10-Sep-18 (255) Site firewall issue

0 0 52 30 0 245 0 0 0 0 0 255 582 552 99.89
Moodle
Moodle
  U 03-Oct-17 (45) Moodle unavailable
  P 04-Oct-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 20-Oct-17 (20) Moodle unavailable to users
  U 23-Oct-17 (30) Moodle unavailable
  P 01-Nov-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 06-Dec-17 (20) Moodle, wiki, JIRA, UW-Search outage
  P 05-Jan-18 (20) Moodle, wiki, JIRA, UW-Search outage
  P 07-Feb-18 (20) Moodle, wiki, JIRA, UW-Search outage
  U 26-Feb-18 (10) Moodle unavailable
  P 04-Apr-18 (20) Moodle and central wiki work
  P 18-Apr-18 (210) Moodle point release update
  P 02-May-18 (20) Moodle, Wiki, JIRA, website search outage
  U 04-Jun-18 (25) Moodle files not available
  P 06-Jun-18 (20) Moodle, wiki, JIRA, UW-Search outage
  P 04-Jul-18 (20) Moodle, Wiki, JIRA and UoE hosted sites outage
  P 10-Jul-18 (390) Moodle Upgrade
  U 19-Jul-18 (60) Moodle Update
  P 01-Aug-18 (20) Moodle, Wiki, JIRA and UoE hosted sites outage
  P 05-Sep-18 (20) Moodle, Wiki, JIRA, UoE website search and hosted sites outage
  U 10-Sep-18 (255) Site firewall issue

115 20 20 20 30 0 230 20 45 470 20 275 1265 445 99.76
MyEd 30 120 0 0 0 0 0 0 0 120 0 280 550 310 99.90
Office365
Office365
  U 10-Sep-18 (255) Site firewall issue

0 0 0 0 0 0 0 0 0 0 0 255 255 255 99.95
Staffmail
Staffmail
  P 29-Aug-18 (30) Staffmail Webmail database migration
  U 10-Sep-18 (255) Site firewall issue

0 0 0 0 0 0 0 0 0 0 30 255 285 255 99.95
University Website 0 0 0 0 0 0 12 15 0 0 0 280 307 292 99.94

Top Priority Infrastructure

Core Application Storage 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network
Core Network
  U 18-Jun-18 (870) Major power outage in GS area
  U 19-Jun-18 (660) Major power outage in GS area
  U 10-Sep-18 (255) Site firewall issue

0 0 0 0 0 0 0 0 1530 0 0 255 1785 1785 99.66
Authentication and Authorisation 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Firewall
Core Firewall
  U 10-Sep-18 (255) Site firewall issue

0 0 0 0 0 0 0 0 0 0 0 255 255 255 99.95
Load Balancers 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Mail Relay 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Virtual Hosting 2 2 0 0 0 0 0 0 0 0 0 0 4 4 100.00

Medium Priority

E-Financials
E-Financials
  P 04-Oct-17 (20) E-Financials planned outage
  P 08-Nov-17 (1170) eFinancials Downtime
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching
  P 06-Dec-17 (20) E-Financials maintenance work
  P 05-Jan-18 (20) E-Financials planned outage
  P 07-Feb-18 (20) E-Financials planned outage
  U 06-Mar-18 (840) eFinancials application down
  P 02-May-18 (20) E-Financials planned outage
  P 17-May-18 (60) eFinancials outage
  P 06-Jun-18 (20) E-Financials planned outage
  P 04-Jul-18 (20) E-Financials planned outage
  P 11-Jul-18 (120) Essential patching on the Core Database Server
  P 01-Aug-18 (20) E-Financials planned outage
  P 05-Sep-18 (20) Outage of E-Financials
  U 10-Sep-18 (255) Site firewall issue

20 1290 20 20 20 840 0 80 20 140 20 275 2745 1095 99.48
EBIS 40 120 0 0 0 15 0 0 2885 150 135 1545 4890 1615 99.07
EdWeb
EdWeb
  P 12-Oct-17 (120) UWP018 Code deployment for HTTPS switch over
  P 15-Nov-17 (120) EdWeb outage
  P 18-Jan-18 (240) EdWeb Upgrade
  P 22-Feb-18 (240) EdWeb outage
  P 28-Mar-18 (240) EdWeb deployment
  U 02-Apr-18 (120) EdWeb deployment
  P 26-Apr-18 (240) EdWeb deployment - module and security updates
  P 24-May-18 (180) EdWeb - GDPR compliance work
  P 21-Jun-18 (180) EdWeb deployment
  P 12-Jul-18 (180) EdWeb Deployment
  U 10-Sep-18 (255) Site firewall issue

120 120 0 240 240 240 360 180 180 180 0 255 2115 375 99.60
Event Booking 0 120 0 0 0 0 0 0 0 122 0 255 497 257 99.91
HR/Payroll 0 480 0 0 1495 660 720 1080 300 120 120 255 5230 880 99.01
Hosted Websites 0 0 0 30 0 0 20 20 0 20 20 1085 1195 1095 99.77
ID Management
ID Management
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching
  P 08-May-18 (1620) VRS/IDM at risk
  P 11-Jul-18 (120) Essential patching on the Core Database Server
  U 03-Aug-18 (35) IDM Access Unavailable
  U 10-Sep-18 (255) Site firewall issue

0 120 0 0 0 0 0 1620 0 120 35 255 2150 290 99.59
Lecture Recording
Lecture Recording
  U 10-Sep-18 (255) Site firewall issue

0 0 0 0 0 0 0 0 0 0 0 255 255 255 99.95
User File Store 0 0 0 0 0 0 25 0 0 90 0 0 115 115 99.98
PURE
PURE
  P 31-Oct-17 (480) PURE database upgrade
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching
  P 30-Jan-18 (240) Pure outage
  P 21-Mar-18 (240) Pure unavailable
  U 20-Apr-18 (30) Pure Service Unavailable to all Users
  P 09-Jul-18 (480) PURE Live Unavailable
  P 11-Jul-18 (120) Essential patching on the Core Database Server
  P 20-Aug-18 (480) PURE Live Unavailable
  P 28-Aug-18 (60) Pure Live Unavailable
  U 10-Sep-18 (255) Site firewall issue

480 120 0 240 0 240 30 0 0 600 540 255 2505 285 99.52
Reporting + Analytics (BI Suite)
Reporting + Analytics (BI Suite)
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching
  P 05-Dec-17 (30) BI Suite maintenance work
  U 04-Apr-18 (30) BI Suite Restart
  P 11-Jul-18 (120) Essential patching on the Core Database Server
  U 18-Jul-18 (15) BI Suite Restart
  U 20-Aug-18 (20) BI Suite Unavailable
  P 22-Aug-18 (30) Reporting + Analytics (BI Suite) Service unavailable
  U 10-Sep-18 (255) Site firewall issue
  U 10-Sep-18 (30) BI Suite unavailable -

0 120 30 0 0 0 30 0 0 135 50 285 650 350 99.88
Timetabling
Timetabling
  U 10-Oct-17 (120) Some Timetabling Services unavailable
  U 16-Oct-17 (180) Some Timetabling Services unavailable
  U 01-Nov-17 (420) All 17/18 Timetabling Services unavailable
  U 24-Nov-17 (210) Some Timetabling Services unavailable
  P 22-Feb-18 (30) Timetabling system work
  U 12-Mar-18 (30) Timetabling Webapps Restart
  U 09-Aug-18 (240) Room Booking Monitors - OneLan unavailable
  P 13-Aug-18 (1920) Timetabling 18/19 Services Unavailable
  U 17-Aug-18 (255) Some Timetabling Services unavailable
  U 10-Sep-18 (255) Site firewall issue
  U 27-Sep-18 (165) OneLan unavailable
  U 29-Sep-18 (120) OneLan unavailable

300 630 0 0 30 30 0 0 0 0 2415 540 3945 1995 99.25
UniDesk
UniDesk
  U 01-Nov-17 (5) UoE UniDesk at risk 1230-1330 with 5-10min outage
  U 08-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 09-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 14-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 15-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 12-Jan-18 (15) Unidesk currently unavailable
  P 19-Feb-18 (1140) Unidesk and Quickcalls upgrade
  U 16-Apr-18 (20) UniDesk Edinburgh outage
  U 19-Apr-18 (15) UniDesk Quick Calls interruption 8AM 19/04
  U 09-May-18 (10) UniDesk Quick Calls interruption 8AM 09/05/2018
  U 29-May-18 (5) UniDesk Quick Calls interruption 8AM 29/05/2018
  U 05-Jun-18 (155) Unidesk QuickCalls currently unavailable
  U 18-Jun-18 (15) UniDesk Edinburgh outage
  U 28-Jun-18 (25) UniDesk Edinburgh unavailable
  U 20-Jul-18 (75) UniDesk unavailable
  U 05-Sep-18 (30) UniDesk Quick Calls interruption 8AM 05/09/2018
  U 10-Sep-18 (255) Site firewall issue

0 65 0 15 1140 0 35 15 195 75 0 285 1825 685 99.65
WebCentral
WebCentral
  U 03-Oct-17 (45) Webcentral/WebcentralCad
  U 25-Oct-17 (30) EBIS online, WebCentral, Archibus unavailable
  U 15-Dec-17 (15) Webcentral/WebcentralCad
  U 15-Dec-17 (90) Webcentral/WebcentralCad
  P 29-Jan-18 (4320) Webcentral application upgrade
  U 05-Feb-18 (120) WebCentral unavailable
  U 06-Feb-18 (90) WebCentral unavailable
  U 07-Feb-18 (15) WebCentral unavailable
  U 20-Feb-18 (15) WebCentral unavailable
  U 10-May-18 (15) WebCentral unavailable
  U 30-May-18 (15) Webcentral/CAD Archibus essential maintenance
  P 05-Jun-18 (2460) Archibus, EBIS and WebCentral Unavailable.
  U 20-Jun-18 (15) Webcentral/CAD Archibus Tomcat re-start
  P 26-Jun-18 (425) Archibus, EBIS and WebCentral outage
  U 06-Jul-18 (8) Web Central LIVE Restart
  U 17-Jul-18 (65) Web Central and Web Central Helpdesk Restart
  P 17-Jul-18 (30) Archibus, EBIS and WebCentral Unavailable.
  U 15-Aug-18 (10) Web Central CAD LIVE Restart
  U 21-Aug-18 (30) WebCentral Unavailable
  P 30-Aug-18 (120) Archibus, EbisOnline, Webcentral, WebcentralCAD Unavailable
  U 03-Sep-18 (11) WebCentral Unavailable
  U 07-Sep-18 (30) Webcentral/webcentralcad urgent restart of application/server required
  U 10-Sep-18 (255) Site firewall issue
  U 11-Sep-18 (10) Webcentral urgent restart of application required
  U 12-Sep-18 (30) Webcentral urgent restart of application required
  U 18-Sep-18 (1290) Archibus, EBIS and WebCentral Unavailable.

75 0 105 4320 240 0 0 30 2900 103 160 1626 9559 2204 98.18
Worktribe
Worktribe
  P 07-Feb-18 (59) Worktribe application - Essential Maintenance
  U 29-Mar-18 (45) Worktribe Application unaccessible
  P 13-Jun-18 (90) Worktribe unavailable
  P 29-Aug-18 (300) Worktribe Unavailable
  U 10-Sep-18 (255) Site firewall issue

0 0 0 0 59 45 0 0 90 0 300 255 749 300 99.86
eRecruitment 0 120 0 0 0 0 0 0 0 180 0 255 555 255 99.89

Outage type Definition
Unplanned Outage related to unforseen events or events happening in the next 48hrs. Events happening in the next 48 hours are not categorised as Planned as they are too short notice to users.
Planned Events where dates have been agreed in advance - in minimum 48 hours but by default two weeks notice.

Priority Definition Availability targets for Planned and Unplanned outage combined
Top Priority Services Services core to the University's business. Without these services the University's core business will no longer operate. Generally these services have outward facing characteristics and are typically used by our researchers and learners rather than for the administration of the University. Target: 99.7%. Colour coding used:
% 99.7% up to 100% availability or up to 1 day downtime in a year
% between 99.4% and 99.69% or between 1 and 2 days downtime in a year
% below 99.4% or more than 2 days downtime in a year
Top Priority Infrastructure Infrastructure which is core to the delivery of the Top Priority Services and therefore in itself become Top Priority.
Medium Priority Services Services essential to the University's day to day operation. Without these services the University's business will no longer operate, but the University would not come to a stand still immediately and the University is able to operate without theseb services for sevarl days. Generally these services are more internal administrative services than outward facing. Target: 99.4%. Colour coding used:
% 99.4% up to 100% availability or up to 2 days downtime in a year
% between 99.0% and 99.39% or between 2 and 3.5 days downtime in a year
% below 99.0% or more than 3.5 days downtime a year