Service Availability - Last 12 months

Combined Downtime

Top Priority Services

Jul
2017
Aug
2017
Sep
2017
Oct
2017
Nov
2017
Dec
2017
Jan
2018
Feb
2018
Mar
2018
Apr
2018
May
2018
Jun
2018
    Total
mins
Unplanned
mins
% Annual
Availability
Central Wiki Service 1220 35 20 20 140 29 20 20 0 380 20 260 2164 24 99.59
EUCLID web
EUCLID web
  P 12-Jul-17 (60) EUCLID DB - Ongoing scheduled patching
  U 21-Jul-17 (120) EUCLID Unavailable
  U 15-Sep-17 (90) DNS Resolution Issues
  P 08-Nov-17 (60) EUCLID DB - Ongoing scheduled patching
  P 23-Feb-18 (1800) SITS Annual double upgrade
  U 09-Jun-18 (480) EUCLID unavailable (resolved)

180 0 90 0 60 0 0 1800 0 0 0 480 2610 690 99.50
Electronic Journals
Electronic Journals
  U 15-Sep-17 (90) DNS Resolution Issues
  P 12-Jan-18 (30) Library Alma System currently down
  U 05-Mar-18 (65) DiscoverEd Unavailable
  U 26-Mar-18 (180) E-resources from DiscoverEd unavailable

0 0 90 0 0 0 30 0 245 0 0 0 365 335 99.93
Kinetix (KX) 30 120 0 120 0 0 0 60 0 480 0 0 810 405 99.85
Learn
Learn
  P 05-Jul-17 (540) Learn Upgrade
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  U 02-Aug-17 (90) Learn Unavailable
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

660 105 0 0 120 0 0 0 0 0 0 0 885 90 99.83
DiscoverEd
DiscoverEd
  U 31-Dec-17 (14) DiscoverEd unavailable
  U 31-Dec-17 (38) DiscoverEd unavailable
  P 12-Jan-18 (30) Library Alma System currently down
  U 05-Mar-18 (65) DiscoverEd Unavailable
  U 26-Mar-18 (180) E-resources from DiscoverEd unavailable

0 0 0 0 0 52 30 0 245 0 0 0 327 297 99.94
Moodle
Moodle
  P 05-Jul-17 (20) Hosted sites outage
  P 18-Jul-17 (300) Moodle Upgrade
  P 02-Aug-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 06-Sep-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 15-Sep-17 (90) DNS Resolution Issues
  U 03-Oct-17 (45) Moodle unavailable
  P 04-Oct-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 20-Oct-17 (20) Moodle unavailable to users
  U 23-Oct-17 (30) Moodle unavailable
  P 01-Nov-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 06-Dec-17 (20) Moodle, wiki, JIRA, UW-Search outage
  P 05-Jan-18 (20) Moodle, wiki, JIRA, UW-Search outage
  P 07-Feb-18 (20) Moodle, wiki, JIRA, UW-Search outage
  U 26-Feb-18 (10) Moodle unavailable
  P 04-Apr-18 (20) Moodle and central wiki work
  P 18-Apr-18 (210) Moodle point release update
  P 02-May-18 (20) Moodle, Wiki, JIRA, website search outage
  U 04-Jun-18 (25) Moodle files not available
  P 06-Jun-18 (20) Moodle, wiki, JIRA, UW-Search outage

320 35 110 115 20 20 20 30 0 230 20 45 965 220 99.82
MyEd 120 15 90 30 120 0 0 0 0 0 0 0 375 120 99.93
Office365 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Staffmail 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
University Website 0 15 90 0 0 0 0 0 0 12 15 0 132 102 99.97

Top Priority Infrastructure

Core Application Storage 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network
Core Network
  U 15-Sep-17 (90) DNS Resolution Issues
  U 19-Sep-17 (15) Webcentral/WebcentralCad
  U 23-Sep-17 (180) Network Outage at KB library
  U 28-Sep-17 (30) Webcentral/WebcentralCad
  U 28-Sep-17 (50) Webcentral/WebcentralCad
  U 11-Dec-17 (120) ECA network Outage
  U 18-Jun-18 (870) Major power outage in GS area
  U 19-Jun-18 (660) Major power outage in GS area

0 0 365 0 0 120 0 0 0 0 0 1530 2015 2015 99.62
Authentication and Authorisation 0 0 0 0 0 0 0 0 0 0 1620 0 1620 0 99.69
Core Firewall 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Load Balancers 0 15 0 0 0 0 0 0 0 0 0 0 15 0 100.00
Mail Relay 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Virtual Hosting 0 0 0 2 2 0 0 0 0 0 0 60 64 4 99.99

Medium Priority

E-Financials
E-Financials
  P 05-Jul-17 (20) E-Financials planned outage
  U 05-Jul-17 (15) Finance suite of applications unavailable
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 02-Aug-17 (20) E-Financials planned outage
  U 02-Aug-17 (8) Finance - application unavailable
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 25-Aug-17 (10) eFinancials application down
  P 06-Sep-17 (20) E-Financials planned outage
  U 15-Sep-17 (90) DNS Resolution Issues
  P 04-Oct-17 (20) E-Financials planned outage
  P 08-Nov-17 (1170) eFinancials Downtime
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching
  P 06-Dec-17 (20) E-Financials maintenance work
  P 05-Jan-18 (20) E-Financials planned outage
  P 07-Feb-18 (20) E-Financials planned outage
  U 06-Mar-18 (840) eFinancials application down
  P 02-May-18 (20) E-Financials planned outage
  P 17-May-18 (60) eFinancials outage
  P 06-Jun-18 (20) E-Financials planned outage

155 53 110 20 1290 20 20 20 840 0 80 20 2628 963 99.50
EBIS 120 15 0 40 120 0 0 0 15 0 0 2885 3195 55 99.39
EdWeb
EdWeb
  P 05-Jul-17 (240) EdWeb Project Deployment
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 23-Aug-17 (180) EdWeb Security Update
  U 07-Sep-17 (180) EdWeb deployment - editing unavailable
  P 12-Oct-17 (120) UWP018 Code deployment for HTTPS switch over
  P 15-Nov-17 (120) EdWeb outage
  P 18-Jan-18 (240) EdWeb Upgrade
  P 22-Feb-18 (240) EdWeb outage
  P 28-Mar-18 (240) EdWeb deployment
  U 02-Apr-18 (120) EdWeb deployment
  P 26-Apr-18 (240) EdWeb deployment - module and security updates
  P 24-May-18 (180) EdWeb - GDPR compliance work
  P 21-Jun-18 (180) EdWeb deployment

240 195 180 120 120 0 240 240 240 360 180 180 2295 300 99.56
Event Booking 120 15 90 0 120 0 0 0 0 0 0 0 345 90 99.93
HR/Payroll 175 70 0 0 480 0 0 1495 660 720 1080 300 4980 735 99.05
Hosted Websites
Hosted Websites
  U 08-Jan-18 (30) Hosted websites outage
  P 04-Apr-18 (20) Moodle and central wiki work
  P 02-May-18 (20) Moodle, Wiki, JIRA, website search outage

0 0 0 0 0 0 30 0 0 20 20 0 70 30 99.99
ID Management 180 180 90 0 120 0 0 0 0 0 1620 0 2190 60 99.58
Lecture Recording 0 0 90 0 0 0 0 0 0 0 0 0 90 90 99.98
User File Store 0 590 344 0 0 0 0 0 0 25 0 0 959 959 99.82
PURE
PURE
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  U 30-Aug-17 (60) Pure Service Unavailable to all Users
  U 15-Sep-17 (90) DNS Resolution Issues
  U 20-Sep-17 (30) Pure Service Unavailable to all Users
  P 31-Oct-17 (480) PURE database upgrade
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching
  P 30-Jan-18 (240) Pure outage
  P 21-Mar-18 (240) Pure unavailable
  U 20-Apr-18 (30) Pure Service Unavailable to all Users

120 60 120 480 120 0 240 0 240 30 0 0 1410 210 99.73
Reporting + Analytics (BI Suite) 135 0 0 0 120 30 0 0 0 30 0 0 315 30 99.94
Timetabling
Timetabling
  P 15-Aug-17 (1920) Timetabling 17/18 Services Unavailable
  U 15-Sep-17 (90) DNS Resolution Issues
  U 10-Oct-17 (120) Some Timetabling Services unavailable
  U 16-Oct-17 (180) Some Timetabling Services unavailable
  U 01-Nov-17 (420) All 17/18 Timetabling Services unavailable
  U 24-Nov-17 (210) Some Timetabling Services unavailable
  P 22-Feb-18 (30) Timetabling system work
  U 12-Mar-18 (30) Timetabling Webapps Restart

0 1920 90 300 630 0 0 30 30 0 0 0 3000 1050 99.43
UniDesk
UniDesk
  U 10-Jul-17 (15) Edinburgh Unidesk live Service Outage
  U 15-Aug-17 (15) UniDesk (UoE service) unavailable
  U 31-Aug-17 (15) UniDesk UoE service unavailable
  U 31-Aug-17 (15) UniDesk UoE service unavailable
  U 15-Sep-17 (90) DNS Resolution Issues
  U 01-Nov-17 (5) UoE UniDesk at risk 1230-1330 with 5-10min outage
  U 08-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 09-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 14-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 15-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 12-Jan-18 (15) Unidesk currently unavailable
  P 19-Feb-18 (1140) Unidesk and Quickcalls upgrade
  U 16-Apr-18 (20) UniDesk Edinburgh outage
  U 19-Apr-18 (15) UniDesk Quick Calls interruption 8AM 19/04
  U 09-May-18 (10) UniDesk Quick Calls interruption 8AM 09/05/2018
  U 29-May-18 (5) UniDesk Quick Calls interruption 8AM 29/05/2018
  U 05-Jun-18 (155) Unidesk QuickCalls currently unavailable
  U 18-Jun-18 (15) UniDesk Edinburgh outage
  U 28-Jun-18 (25) UniDesk Edinburgh unavailable

15 45 90 0 65 0 15 1140 0 35 15 195 1615 475 99.69
WebCentral
WebCentral
  U 10-Jul-17 (15) Webcentral/WebcentralCad
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 10-Aug-17 (30) Webcentral/Webcentralcad will be unavailable
  U 29-Aug-17 (15) Webcentral/WebcentralCad
  U 19-Sep-17 (15) Webcentral/WebcentralCad
  U 28-Sep-17 (30) Webcentral/WebcentralCad
  U 28-Sep-17 (50) Webcentral/WebcentralCad
  U 03-Oct-17 (45) Webcentral/WebcentralCad
  U 25-Oct-17 (30) EBIS online, WebCentral, Archibus unavailable
  U 15-Dec-17 (15) Webcentral/WebcentralCad
  U 15-Dec-17 (90) Webcentral/WebcentralCad
  P 29-Jan-18 (4320) Webcentral application upgrade
  U 05-Feb-18 (120) WebCentral unavailable
  U 06-Feb-18 (90) WebCentral unavailable
  U 07-Feb-18 (15) WebCentral unavailable
  U 20-Feb-18 (15) WebCentral unavailable
  U 10-May-18 (15) WebCentral unavailable
  U 30-May-18 (15) Webcentral/CAD Archibus essential maintenance
  P 05-Jun-18 (2460) Archibus, EBIS and WebCentral Unavailable.
  U 20-Jun-18 (15) Webcentral/CAD Archibus Tomcat re-start
  P 26-Jun-18 (425) Archibus, EBIS and WebCentral outage

15 60 95 75 0 105 4320 240 0 0 30 2900 7840 620 98.51
Worktribe 310 15 90 0 0 0 0 59 45 0 0 90 609 445 99.88
eRecruitment 120 480 0 0 120 0 0 0 0 0 0 0 720 465 99.86

Outage type Definition
Unplanned Outage related to unforseen events or events happening in the next 48hrs. Events happening in the next 48 hours are not categorised as Planned as they are too short notice to users.
Planned Events where dates have been agreed in advance - in minimum 48 hours but by default two weeks notice.

Priority Definition Availability targets for Planned and Unplanned outage combined
Top Priority Services Services core to the University's business. Without these services the University's core business will no longer operate. Generally these services have outward facing characteristics and are typically used by our researchers and learners rather than for the administration of the University. Target: 99.7%. Colour coding used:
% 99.7% up to 100% availability or up to 1 day downtime in a year
% between 99.4% and 99.69% or between 1 and 2 days downtime in a year
% below 99.4% or more than 2 days downtime in a year
Top Priority Infrastructure Infrastructure which is core to the delivery of the Top Priority Services and therefore in itself become Top Priority.
Medium Priority Services Services essential to the University's day to day operation. Without these services the University's business will no longer operate, but the University would not come to a stand still immediately and the University is able to operate without theseb services for sevarl days. Generally these services are more internal administrative services than outward facing. Target: 99.4%. Colour coding used:
% 99.4% up to 100% availability or up to 2 days downtime in a year
% between 99.0% and 99.39% or between 2 and 3.5 days downtime in a year
% below 99.0% or more than 3.5 days downtime a year