Service Availability - Last 12 months

Combined Downtime

High Priority Services

Dec
2016
Jan
2017
Feb
2017
Mar
2017
Apr
2017
May
2017
Jun
2017
Jul
2017
Aug
2017
Sep
2017
Oct
2017
Nov
2017
    Total
mins
Unplanned
mins
% Annual
Availability
Central Wiki Service
Central Wiki Service
  P 07-Dec-16 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 19-Jan-17 (41) Wiki unavailable
  U 31-Jan-17 (15) Wiki unavailable
  P 01-Feb-17 (20) Central wiki and Moodle outage
  U 27-Feb-17 (40) Site firewall issue
  P 01-Mar-17 (20) Hosted sites outage
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Mar-17 (10) Wiki restart to resolve search indexing issues
  P 05-Apr-17 (20) Moodle, Wiki, JIRA, EdWeb search outage
  U 14-Apr-17 (510) Network outage
  P 20-Apr-17 (150) Oracle Database patch
  P 03-May-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 07-Jun-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 04-Jul-17 (15) Wiki unavailable
  P 05-Jul-17 (20) Hosted sites outage
  P 11-Jul-17 (1065) Wiki Service Upgrade
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 02-Aug-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 06-Sep-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 04-Oct-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 01-Nov-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

20 56 60 247 680 250 20 1220 35 20 20 140 2768 958 99.47
EUCLID web
EUCLID web
  U 27-Feb-17 (40) Site firewall issue
  P 08-Mar-17 (60) EUCLID DB - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  P 17-Mar-17 (1260) EUCLID web update
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 12-Jul-17 (60) EUCLID DB - Ongoing scheduled patching
  U 21-Jul-17 (120) EUCLID Unavailable
  U 15-Sep-17 (90) DNS Resolution Issues
  P 08-Nov-17 (60) EUCLID DB - Ongoing scheduled patching

0 0 40 1417 510 230 0 180 0 90 0 60 2527 1087 99.52
Electronic Journals
Electronic Journals
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 15-Sep-17 (90) DNS Resolution Issues

0 0 40 97 510 230 0 0 0 90 0 0 967 967 99.82
Kinetix (KX)
Kinetix (KX)
  P 06-Dec-16 (60) Upgrade of Kinetix (KX) System
  P 15-Dec-16 (60) Accommodation, Catering and Events Patching
  P 16-Dec-16 (30) Accommodation, Catering and Events Patching
  U 11-Jan-17 (5) KxStudent DB & Hub web site unavailable
  P 12-Jan-17 (60) ACE Critical Patching - Kinetix (KX)
  P 13-Jan-17 (30) ACE Critical Patching - Kinetix (KX)
  P 30-Jan-17 (15) Student MyHub downtime
  U 14-Feb-17 (15) KxStudent DB & Hub web site unavailable
  P 21-Feb-17 (15) KxStudent & Accommodation Hub Outage
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  P 16-Mar-17 (60) ACE Critical Patching - Kinetix (KX)
  P 17-Mar-17 (30) ACE Critical Patching - Kinetix (KX)
  P 22-Mar-17 (15) KxStudent database and Accommodation Hub web site
  P 13-Apr-17 (60) ACE Critical Patching - Kinetix (KX)
  P 14-Apr-17 (30) ACE Critical Patching - Kinetix (KX)
  P 18-Apr-17 (420) Kinetix upgrade
  U 21-Apr-17 (300) Accommodation Catering and Events apps unavailable
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 14-Jun-17 (240) Kinetix infrastructure and database upgrade
  P 15-Jun-17 (60) ACE Critical Patching - Kinetix (KX)
  P 16-Jun-17 (30) ACE Critical Patching - Kinetix (KX)
  U 12-Jul-17 (30) Kx Bed & Booking Web site Unavailable
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 10-Aug-17 (60) ACE Critical Patching - Kinetix (KX)
  P 11-Aug-17 (30) ACE Critical Patching - Kinetix (KX)
  U 15-Aug-17 (15) KX Student Web Live Unavailable
  U 03-Oct-17 (120) Upgrade of ACE Kx Inspections application

150 110 70 202 810 230 330 30 120 0 120 0 2172 852 99.59
Learn
Learn
  U 07-Dec-16 (44) Learn Unavailable
  P 21-Feb-17 (240) Learn Update
  U 27-Feb-17 (40) Site firewall issue
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Mar-17 (45) Learn unavailable after issues with firewall
  U 08-Apr-17 (75) EASE unavailable
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 07-Jun-17 (20) Learn Restart
  U 14-Jun-17 (30) Learn Restart
  P 05-Jul-17 (540) Learn Upgrade
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  U 02-Aug-17 (90) Learn Unavailable
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

44 0 280 262 585 230 50 660 105 0 0 120 2336 1181 99.56
DiscoverEd
DiscoverEd
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage

0 0 40 97 0 230 0 0 0 0 0 0 367 367 99.93
Moodle
Moodle
  P 07-Dec-16 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 01-Feb-17 (20) Central wiki and Moodle outage
  U 27-Feb-17 (40) Site firewall issue
  P 01-Mar-17 (20) Hosted sites outage
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-Mar-17 (60) Moodle unavailable
  P 05-Apr-17 (20) Moodle, Wiki, JIRA, EdWeb search outage
  U 08-Apr-17 (75) EASE unavailable
  U 14-Apr-17 (510) Network outage
  P 03-May-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 07-Jun-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 05-Jul-17 (20) Hosted sites outage
  P 18-Jul-17 (300) Moodle Upgrade
  P 02-Aug-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 06-Sep-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 15-Sep-17 (90) DNS Resolution Issues
  U 03-Oct-17 (45) Moodle unavailable
  P 04-Oct-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage
  U 20-Oct-17 (20) Moodle unavailable to users
  U 23-Oct-17 (30) Moodle unavailable
  P 01-Nov-17 (20) Moodle, Wiki, JIRA, UW-Search, hosted sites outage

20 0 60 177 605 250 20 320 35 110 115 20 1732 1197 99.67
MyEd
MyEd
  U 27-Feb-17 (40) Site firewall issue
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 08-Apr-17 (75) EASE unavailable
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 15-Sep-17 (90) DNS Resolution Issues
  U 19-Oct-17 (30) MyEd unavailable
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

0 0 40 217 75 230 0 120 15 90 30 120 937 562 99.82
Office365
Office365
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage

0 0 40 97 0 230 0 0 0 0 0 0 367 367 99.93
Staffmail
Staffmail
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 08-Apr-17 (75) EASE unavailable
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage

0 0 40 97 585 230 0 0 0 0 0 0 952 952 99.82
University Website
University Website
  U 15-Dec-16 (42) University Website unavailable
  U 20-Dec-16 (5) University Website and EdWeb - Degraded service
  U 06-Jan-17 (30) University Website intermittently unavailable
  U 17-Jan-17 (600) University website and EdWeb unavailable
  P 24-Jan-17 (25) University website 'at risk' period --Unavailable
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 15-Sep-17 (90) DNS Resolution Issues

47 655 40 97 510 230 0 0 15 90 0 0 1684 1644 99.68

High Priority Infrastructure

Core Application Storage 0 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network
Core Network
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 06-Jun-17 (30) Brief network outages in multiple locations
  U 15-Sep-17 (90) DNS Resolution Issues
  U 19-Sep-17 (15) Webcentral/WebcentralCad
  U 23-Sep-17 (180) Network Outage at KB library
  U 28-Sep-17 (30) Webcentral/WebcentralCad
  U 28-Sep-17 (50) Webcentral/WebcentralCad

0 0 40 97 510 230 30 0 0 365 0 0 1272 1242 99.76
Authentication and Authorisation
Authentication and Authorisation
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 08-Apr-17 (75) EASE unavailable
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage

0 0 40 97 75 230 0 0 0 0 0 0 442 442 99.92
Core Firewall
Core Firewall
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage

0 0 40 97 510 230 0 0 0 0 0 0 877 877 99.83
Load Balancers
Load Balancers
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware

0 0 40 97 0 230 0 0 15 0 0 0 382 367 99.93
Mail Relay
Mail Relay
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage

0 0 40 97 0 230 0 0 0 0 0 0 367 367 99.93
Virtual Hosting
Virtual Hosting
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 01-Nov-17 (690) jcmbmc-esw-20 Switch Power Issue
  U 24-Nov-17 (2) Server failure in IS Virtual Hosting [AT]

0 0 0 0 0 230 0 0 0 0 0 692 922 922 99.82

Medium Priority

E-Financials
E-Financials
  U 22-Dec-16 (12) eFinancials unavailable
  P 01-Feb-17 (20) E-Financials outage
  U 27-Feb-17 (40) Site firewall issue
  P 01-Mar-17 (20) E-Financials planned outage
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  P 05-Apr-17 (20) E-Financials planned outage
  P 03-May-17 (20) E-Financials planned outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 07-Jun-17 (20) E-Financials outage - planned
  P 05-Jul-17 (20) E-Financials planned outage
  U 05-Jul-17 (15) Finance suite of applications unavailable
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 02-Aug-17 (20) E-Financials planned outage
  U 02-Aug-17 (8) Finance - application unavailable
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 25-Aug-17 (10) eFinancials application down
  P 06-Sep-17 (20) E-Financials planned outage
  U 15-Sep-17 (90) DNS Resolution Issues
  P 04-Oct-17 (20) E-Financials planned outage
  P 08-Nov-17 (1170) eFinancials Downtime
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

12 0 60 237 20 250 20 155 53 110 20 1290 2227 502 99.58
EBIS
EBIS
  U 22-Dec-16 (40) Ebis Online unavailable
  P 10-Jan-17 (360) Appleton Tower datacentre power work (Outage)
  P 06-Feb-17 (60) Estates Helpdesk - Webcentral outage
  P 15-Feb-17 (30) EBIS & WebCentral outages
  U 21-Feb-17 (120) WebCentral EbisOnline Archibus apps unavailable
  U 27-Feb-17 (40) Site firewall issue
  U 01-Mar-17 (20) EBIS online unavailable
  U 06-Mar-17 (20) EBIS online unavailable
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 17-Mar-17 (10) EBIS online unavailable
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 11-Oct-17 (10) EBIS online unavailable
  U 25-Oct-17 (30) EBIS online, WebCentral, Archibus unavailable
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

40 360 250 267 0 230 0 120 15 0 40 120 1442 617 99.73
EdWeb
EdWeb
  P 15-Dec-16 (300) EdWeb CMS Software updates & maintenance
  U 20-Dec-16 (5) University Website and EdWeb - Degraded service
  U 06-Jan-17 (30) University Website intermittently unavailable
  U 12-Jan-17 (1430) EdWeb - read only
  U 17-Jan-17 (600) University website and EdWeb unavailable
  P 24-Jan-17 (300) Outage to EdWeb CMS
  U 27-Feb-17 (40) Site firewall issue
  P 07-Mar-17 (300) EdWeb CMS unavailable
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Apr-17 (510) Network outage
  P 04-May-17 (240) EdWeb Project Deployment
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 05-Jul-17 (240) EdWeb Project Deployment
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  P 23-Aug-17 (180) EdWeb Security Update
  U 07-Sep-17 (180) EdWeb deployment - editing unavailable
  P 12-Oct-17 (120) UWP018 Code deployment for HTTPS switch over
  P 15-Nov-17 (120) EdWeb outage

305 2360 40 397 510 470 0 240 195 180 120 120 4937 3122 99.06
Event Booking 0 0 40 217 0 230 0 120 15 90 0 120 832 457 99.84
HR/Payroll
HR/Payroll
  U 07-Dec-16 (1380) Oracle HR/Payroll Unavailable
  U 22-Dec-16 (17) HR application unavailable
  P 30-Jan-17 (45) Oracle HR/Payroll unavailable
  P 06-Feb-17 (1530) Oracle HR/Payroll unavailable
  U 24-Feb-17 (105) HR / Self Service application unavailable
  U 27-Feb-17 (40) Site firewall issue
  U 28-Feb-17 (30) HR application unavailable
  P 06-Mar-17 (1785) Oracle HR / Payroll unavailable
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  P 13-Mar-17 (240) Oracle HR/Payroll unavailable
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-Mar-17 (30) Oracle HR unavailable
  P 22-Mar-17 (60) Oracle HR & Payroll services outage
  U 13-Apr-17 (60) Oracle HR / Self Service Unavailable
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 05-Jul-17 (40) Oracle HR / Self Service application unavailable
  U 05-Jul-17 (15) Oracle HR/Payroll Self Service unavailable
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 22-Aug-17 (55) Oracle HR/Payroll Self Service unavailable
  P 06-Nov-17 (360) Work on Oracle HR/Payroll service
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

1397 45 1705 2332 60 230 0 175 70 0 0 480 6494 2099 98.77
Hosted Websites
Hosted Websites
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 20-Mar-17 (10) Restart of Windows Web Hosting server
  U 08-Apr-17 (75) EASE unavailable
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage

0 0 40 107 585 230 0 0 0 0 0 0 962 962 99.82
ID Management
ID Management
  U 06-Dec-16 (10) IDM service restart
  P 24-Jan-17 (240) IDM and VRS unavailable 24th January
  U 31-Jan-17 (30) IDM/VRS UI unavailable 31st for 30 mins at 8.00am
  U 27-Feb-17 (40) Site firewall issue
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 14-Apr-17 (510) Network outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 16-May-17 (20) IDM/VRS outage
  U 18-May-17 (30) IDM/VRS outage 30 mins Thursday 18th May 10.15 am
  U 25-May-17 (30) Network Outage
  U 03-Jul-17 (60) IDM/VRS unavailable Monday 3rd July 10.30-11.30
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 10-Aug-17 (180) Library visitor and self registration, VRS/IDM UI
  P 05-Sep-17 (90) IDM/VRS unavailable
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

10 270 40 217 510 280 0 180 180 90 0 120 1897 1027 99.64
Lecture Recording 0 0 0 0 0 0 0 0 0 90 0 0 90 90 99.98
Network Shared Drives
Network Shared Drives
  U 16-Jan-17 (39) CMVM Datastore Unavailable
  U 27-Feb-17 (40) Site firewall issue
  U 07-Mar-17 (12) SG Datastore - Unavailable
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 03-Aug-17 (590) David Hume Tower - Network Issue Now Resolved
  U 15-Sep-17 (104) Datastore Service Unavailable
  U 30-Sep-17 (240) DataStore unavailable Sat 21.30 until Sun 01.30.

0 39 40 109 0 230 0 0 590 344 0 0 1352 1352 99.74
PURE
PURE
  U 27-Feb-17 (40) Site firewall issue
  P 07-Mar-17 (180) PURE Upgrade - Service unavailable
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  P 04-May-17 (120) PURE outage
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  U 30-Aug-17 (60) Pure Service Unavailable to all Users
  U 15-Sep-17 (90) DNS Resolution Issues
  U 20-Sep-17 (30) Pure Service Unavailable to all Users
  P 31-Oct-17 (480) PURE database upgrade
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

0 0 40 397 0 350 0 120 60 120 480 120 1687 547 99.68
Reporting + Analytics (BI Suite)
Reporting + Analytics (BI Suite)
  P 10-Jan-17 (360) Appleton Tower datacentre power work (Outage)
  U 27-Feb-17 (40) Site firewall issue
  P 08-Mar-17 (120) Core Database Server - Ongoing scheduled patching
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 15-Mar-17 (15) BI Suite is currently not available for end user
  P 01-May-17 (180) Bi Suite unavailable
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 12-Jun-17 (30) BI unavailable
  U 13-Jun-17 (34) BI unavailable
  P 12-Jul-17 (120) Core Database Server - Ongoing scheduled patching
  P 19-Jul-17 (15) BI Suite - Outage
  P 08-Nov-17 (120) Core Database Server - Ongoing scheduled patching

0 360 40 232 0 410 64 135 0 0 0 120 1361 446 99.74
Timetabling
Timetabling
  U 17-Jan-17 (90) Staff/Student Web Room Booking applications down
  U 27-Jan-17 (3990) Web Room Booking for Students unavailable
  U 30-Jan-17 (5) Timetabling Restart
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 21-Mar-17 (140) Staff/Student Web Room Booking applications down
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  P 31-May-17 (7380) Timetabling Service Unavailable
  P 15-Aug-17 (1920) Timetabling 17/18 Services Unavailable
  U 15-Sep-17 (90) DNS Resolution Issues
  U 10-Oct-17 (120) Some Timetabling Services unavailable
  U 16-Oct-17 (180) Some Timetabling Services unavailable
  U 01-Nov-17 (420) All 17/18 Timetabling Services unavailable
  U 24-Nov-17 (210) Some Timetabling Services unavailable

0 4085 40 237 0 7610 0 0 1920 90 300 630 14912 5612 97.16
UniDesk
UniDesk
  U 27-Feb-17 (40) Site firewall issue
  U 06-Mar-17 (10) UniDesk Edinburgh : Service restart
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 30-Mar-17 (15) UniDesk Edinburgh Service restart
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 10-Jul-17 (15) Edinburgh Unidesk live Service Outage
  U 15-Aug-17 (15) UniDesk (UoE service) unavailable
  U 31-Aug-17 (15) UniDesk UoE service unavailable
  U 31-Aug-17 (15) UniDesk UoE service unavailable
  U 15-Sep-17 (90) DNS Resolution Issues
  U 01-Nov-17 (5) UoE UniDesk at risk 1230-1330 with 5-10min outage
  U 08-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 09-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 14-Nov-17 (15) UoE UniDesk restart 04:00-04:15
  U 15-Nov-17 (15) UoE UniDesk restart 04:00-04:15

0 0 40 122 0 230 0 15 45 90 0 65 607 607 99.88
WebCentral
WebCentral
  P 06-Feb-17 (60) Estates Helpdesk - Webcentral outage
  U 09-Feb-17 (45) Web Central Unavailable
  P 15-Feb-17 (30) EBIS & WebCentral outages
  U 17-Feb-17 (15) WebCentral application unavailable to users.
  U 21-Feb-17 (120) WebCentral EbisOnline Archibus apps unavailable
  U 27-Feb-17 (30) WebCentral and mobile applications unavailable
  U 03-Mar-17 (30) WebCentral and mobile applications unavailable
  U 16-Mar-17 (15) WebCentral and mobile applications unavailable
  U 30-Mar-17 (90) Archibus WebCentral and mobile apps unavailable
  U 31-Mar-17 (50) Archibus WebCentral and mobile apps unavailable
  U 08-May-17 (30) Webcentral/WebcenralCad unavailable
  U 15-May-17 (200) Loss of Internet connectivity
  U 25-May-17 (30) Network Outage
  U 01-Jun-17 (15) Webcentral and Webcentral CAD unavailable
  U 12-Jun-17 (30) Webcentral and Webcentral CAD unavailable
  U 29-Jun-17 (20) Webcentral and Webcentral CAD unavailable
  U 10-Jul-17 (15) Webcentral/WebcentralCad
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 10-Aug-17 (30) Webcentral/Webcentralcad will be unavailable
  U 29-Aug-17 (15) Webcentral/WebcentralCad
  U 19-Sep-17 (15) Webcentral/WebcentralCad
  U 28-Sep-17 (30) Webcentral/WebcentralCad
  U 28-Sep-17 (50) Webcentral/WebcentralCad
  U 03-Oct-17 (45) Webcentral/WebcentralCad
  U 25-Oct-17 (30) EBIS online, WebCentral, Archibus unavailable

0 0 300 185 0 260 65 15 60 95 75 0 1055 950 99.80
Worktribe
Worktribe
  U 27-Feb-17 (40) Site firewall issue
  U 14-Mar-17 (97) Loss of network following firewall maintenance
  U 08-Apr-17 (75) EASE unavailable
  U 08-Apr-17 (2670) Worktribe Application unaccessible
  U 15-May-17 (200) Loss of Internet connectivity
  P 15-May-17 (1260) Worktribe LIVE Upgrade
  U 25-May-17 (30) Network Outage
  P 30-May-17 (30) Worktribe Outage
  U 30-May-17 (30) Worktribe Unavailable - Upgrade
  U 20-Jul-17 (10) Worktribe connectivity maintenance
  U 25-Jul-17 (300) Workktribe application unavailable due to upgrade
  P 09-Aug-17 (15) Netscaler Load Balancer migration to new hardware
  U 15-Sep-17 (90) DNS Resolution Issues

0 0 40 97 2745 1550 0 310 15 90 0 0 4847 3542 99.08
eRecruitment 0 240 40 217 0 230 0 120 480 0 0 120 1447 832 99.72

Outage type Definition
Unplanned Outage related to unforseen events or events happening in the next 48hrs. Events happening in the next 48 hours are not categorised as Planned as they are too short notice to users.
Planned Events where dates have been agreed in advance - in minimum 48 hours but by default two weeks notice.

Priority Definition Availability targets for Planned and Unplanned outage combined
High Priority Services Services core to the University's business. Without these services the University's core business will no longer operate. Generally these services have outward facing characteristics and are typically used by our researchers and learners rather than for the administration of the University. Target: 99.7%. Colour coding used:
% 99.7% up to 100% availability or up to 1 day downtime in a year
% between 99.4% and 99.69% or between 1 and 2 days downtime in a year
% below 99.4% or more than 2 days downtime in a year
High Priority Infrastructure Infrastructure which is core to the delivery of the High Priority services and therefore in itself become High Priority.
Medium Priority Services Services essential to the University's day to day operation. Without these services the University's business will no longer operate, but the University would not come to a stand still immediately and the University is able to operate without theseb services for sevarl days. Generally these services are more internal administrative services than outward facing. Target: 99.4%. Colour coding used:
% 99.4% up to 100% availability or up to 2 days downtime in a year
% between 99.0% and 99.39% or between 2 and 3.5 days downtime in a year
% below 99.0% or more than 3.5 days downtime a year