Service Availability - 2014/15

Planned Downtime

Services Website

Top Priority Services

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Total
mins
% Annual
Avalability
Central Wiki Service 60 0 75 240 60 60 60 60 180 90 60 1100 2045 99.65
Electronic Journals 0 0 0 0 0 0 0 0 0 0 180 0 180 99.97
EUCLID web
EUCLID web
  05-Nov (60) EUCLID Client Outage
  20-Feb (2400) SITS Upgrade, downtime
  22-Feb (1440) Student BI,CourseTimetable,ExternalExaminer down
  01-Jul (20) EUCLID web outage
  17-Jul (2700) SITS Infrastructure Upgrade

0 0 0 60 0 0 3840 0 0 0 0 2720 6620 98.87
Kinetix (KX) 60 0 180 60 60 60 0 0 30 30 30 30 540 99.91
Learn 0 60 30 120 0 0 0 660 120 0 0 540 1530 99.74
Library Catalogue 0 0 0 0 0 0 0 0 0 0 5760 0 5760 99.02
Moodle 60 0 180 60 60 60 60 60 60 60 60 320 1040 99.82
MyEd portal framework 0 0 0 120 0 0 0 0 120 0 0 130 370 99.94
Office365 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Staffmail 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
University Website 0 0 0 0 0 0 0 0 0 0 0 10 10 100.00

Top Priority Infrastructure

Core Application storage - SAN 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
EASE 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Firewall (Checkpoint 1) 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Load Balancers
Load Balancers
  29-Jul (300) Moodle Upgrade

0 0 0 0 0 0 0 0 0 0 0 300 300 99.95
Mail Relay 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Virtual Hosting 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00

Medium Priority

E-Financials 0 0 1140 120 0 0 0 0 180 60 60 140 1700 99.71
EBIS 0 0 0 120 0 0 0 0 120 0 0 120 360 99.94
EdWeb
EdWeb
  21-May (120) EdWeb unavailable to CMS editors
  16-Jun (120) EdWeb CMS Unavailable
  23-Jul (180) EdWeb service outage
  29-Jul (180) EdWeb unavailable/At risk
  30-Jul (300) EdWeb unavailable/at risk

0 0 0 0 0 0 0 0 0 120 120 1020 1260 99.78
eRecruitment 0 0 180 120 130 0 0 0 120 0 240 120 910 99.84
Event Booking 0 0 0 120 0 0 0 0 120 0 0 120 360 99.94
Hosted Websites 60 0 0 75 60 0 0 0 60 0 0 0 255 99.96
HR/Payroll 0 510 510 6240 0 0 1440 1530 660 0 0 540 11430 98.05
ID Management 0 0 240 420 0 0 4380 0 420 0 0 3480 8940 98.47
Lecture Recording 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Network Shared Drives 0 0 30 0 0 0 0 0 0 0 0 0 30 99.99
PURE 0 0 1020 120 0 0 0 0 120 0 0 120 1380 99.76
Reporting + Analytics (BI Suite) 120 60 2880 0 0 5280 0 10 120 0 0 150 8620 98.53
Timetabling 0 0 1440 0 0 0 0 0 0 0 0 0 1440 99.75
UniDesk 0 15 0 285 10 0 20 20 0 0 1140 0 1490 99.75
WebCentral 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Worktribe 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00

 

Services Details
August 2014
Central Wiki 60 minutes. Outage part of scheduled, monthly Linux patching
Kinetics - Accommodation Services 60 minutes, two outages. Both outages part of scheduled, Windows patching.
Moodle 60 minutes. Outage part of scheduled, monthly Linux patching
Hosted Websites 60 minutes. Outage part of scheduled, monthly Linux patching
Polopoly 60 minutes. One planned restart to ensure service ready for start of term.
Reporting + Analytics (BI Suite) 120 minutes, three outages. One outage part of scheduled server patching, the other two part of performance investigations: one proactive restart of service before we hit issues, one outage to increase server memory.
September 2014
Learn 60 minutes. Full Learn restart to ensure clean position before start of term.
HR/Payroll 510 minutes. Essential patching of Oracle HR.
Polopoly (publishing) 60 minutes, one event. The server providing the publishing (not resilient) reached 100% CPU and required a restart. No further investigations.
Reporting + Analytics (BI Suite) 60 minutes, two outages. Both to ensure clean start of term position, by trestarting full service.
UniDesk 15 minutes. Application server restart based on invetsigations on database locking issues and suggestions from supplier.
October 2014
Central Wiki Service 75 minutes. 1 event regular patching, the other event is a planned full index rebuild which is performed from time to time.
Kinetix (KX) 180 minutes. 2 critical patching events as part of regular patching, 1 planned Accommodation Booking system software deployment as part of regular service improvements.
Moodle 180 minutes. 1 patching event as part of regular patching, 1 planned database fail over to in advance of vm work.
e-Financials 1140 minutes. 1 event: patching/upgrading e-Financials to be compatible with new Java versions. This is to ensure the managed Desktop can roll out ne java version.
eRecruitment 1180 minutes. 1 event: planned downtime to perform data clean-up by supplier..
HR Payroll 510 minutes. 1 event: planned downtime to apply patches as part of HMRC Legal requirements for Payroll and Pensions.
ID Management 120 minutes. 1 event: patching of ID Management as part of CON007 project to fix issue with change of Org Unit for staff not being properly processed.
Network Shared Drives 30 minutes. 1 event to patch datastore to the latest versions of Samba and CTDB, 1 event to patch datastore to improve stability.
Polopoly 60 minutes. 1 event: roactively restarting server as server had very high CPU usage and will start to affect service performance.
PURE 1020 minutes. 1 event: database upgrade to new datab to patch datastore to the latest versions of Samba and CTDB, 1 event to patch datastore to improve stability.
Reporting + Analytics (BI Suite) 2880 minutes. 1 event: Two days downtime required to install and configure a second server for BI Suite. This will facilitate the deployment of new BI tools as well as improve the management of server load.
Timetabling 1440 minutes. 1 event: Rebuild the database. This is required a few times a year to ensure performance of Timetabling.