Service Availability - 2015/16

Unplanned Downtime

Services Website

Top Priority Services

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Total
mins
% Annual
Avalability
Central Wiki Service
Central Wiki Service
  06-Aug (5) Wiki restarted
  07-Aug (10) Wiki restart
  11-Aug (10) Wiki restart to fix issues with Team Calendar Plug
  12-Aug (20) Wiki restart
  14-Aug (15) Wiki restart
  18-Aug (30) Wiki restart
  31-Aug (15) Wiki Unavailable
  01-Sep (15) Wiki restart followed by 'At Risk' period
  02-Sep (10) Wiki restart
  07-Sep (10) Wiki restart
  09-Sep (10) Wiki restart
  10-Sep (15) Central Wiki service restart
  15-Sep (10) Wiki degraded service followed by restart
  28-Sep (15) Wiki Unavailable
  01-Oct (15) Wiki Unavailable
  07-Oct (10) Wiki service restart
  08-Oct (5) Wiki restarted to resolve issues with degraded ser
  08-Oct (20) Wiki Unavailable
  08-Oct (15) Wiki Unavailable
  15-Oct (20) Wiki restarted to restore normal service
  17-Nov (15) Wiki restart
  26-Nov (346) Major widespread network outage 26-27 Nov 2015
  30-Nov (15) Wiki Outage
  03-Dec (20) Wiki Unavailable
  03-Dec (15) Wiki unavailable
  14-Dec (15) Wiki Service Restart
  07-Jan (15) Wiki unavailable
  15-Jan (15) Wiki unavailable
  18-Jan (20) Wiki unavailable
  25-Feb (10) Wiki restarted to recover from poor performance
  29-Feb (15) Wiki Unavailable
  08-Mar (6) Wiki degraded service followed by restart
  29-Mar (15) Wiki restarted to recover from degraded service
  05-Apr (10) Wiki restarted to restore normal service
  22-Apr (15) Wiki restarted to restore normal service
  22-Apr (15) Wiki restarted to restore normal service
  22-Apr (25) Wiki restarted to restore normal service
  22-Apr (18) Wiki degraded service followed by restart
  04-May (14) Wiki degraded service followed by restart
  25-May (8) Wiki service restart
  30-May (15) Wiki restart to rebuild search index
  21-Jun (25) Wiki unavailable
  11-Jul (120) power outages

105 85 85 376 50 50 25 21 83 37 25 120 1062 99.80
Electronic Journals 240 0 0 346 0 0 0 0 0 0 130 0 716 99.86
EUCLID web 0 60 105 346 0 30 0 110 0 30 30 0 711 99.86
Kinetix (KX) 60 0 0 346 0 0 0 0 60 0 67 0 533 99.90
Learn 0 0 0 376 0 0 0 0 0 0 0 0 376 99.93
Library Catalogue 120 0 305 496 198 0 0 0 0 0 0 0 1119 99.79
Moodle 192 0 0 346 165 0 0 120 30 0 0 0 853 99.84
MyEd portal framework
MyEd portal framework
  20-Aug (45) MyEd Unavailable
  27-Aug (30) MyEd Unavailable
  26-Nov (346) Major widespread network outage 26-27 Nov 2015
  17-Dec (15) MyEd - Holding page test
  17-Dec (15) MyEd - Holding page test
  18-Dec (15) MyEd - Holding page test
  21-Dec (15) MyEd - Holding page test
  31-May (60) MyEd Unavailable
  11-Jul (120) power outages

75 0 0 346 60 0 0 0 0 60 0 120 661 99.87
Office365 0 0 0 346 177 0 0 0 0 0 0 0 523 99.90
Staffmail 0 0 0 346 0 0 0 0 0 0 0 0 346 99.93
University Website 0 0 0 346 0 0 0 0 0 56 0 0 402 99.92

Top Priority Infrastructure

Core Application storage - SAN 0 0 0 0 0 0 0 0 0 0 0 120 120 99.98
Core Network 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
EASE 0 0 0 346 0 0 0 0 0 0 0 0 346 99.93
Firewall (Checkpoint 1) 0 0 0 346 0 0 0 0 0 416 0 0 762 99.86
Load Balancers 0 0 0 346 0 0 0 0 0 0 0 0 346 99.93
Mail Relay 0 0 0 346 0 0 0 0 0 0 0 0 346 99.93
Virtual Hosting 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00

Medium Priority

E-Financials 0 0 0 346 0 0 90 0 0 0 0 120 556 99.89
EBIS
EBIS
  27-Oct (10) EBIS Online unavailable
  26-Nov (346) Major widespread network outage 26-27 Nov 2015
  21-Apr (20) EBIS Online unavailable
  06-Jul (130) Ebis Online unavailable
  11-Jul (120) power outages

0 0 10 346 0 0 0 0 20 0 0 250 626 99.88
EdWeb 25 240 0 346 0 0 0 0 0 0 0 1030 1641 99.69
eRecruitment 0 0 0 346 0 0 0 0 60 0 0 0 406 99.92
Event Booking 5 0 0 3766 0 0 0 15 0 0 0 45 3831 99.27
Hosted Websites 0 0 0 346 450 0 0 0 0 0 0 0 796 99.85
HR/Payroll 0 15 0 346 0 0 0 0 0 360 0 15 736 99.86
ID Management 0 13 0 346 0 0 0 0 0 0 0 0 359 99.93
Lecture Recording 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Network Shared Drives 20 0 208 346 180 0 0 0 15 0 4 915 1688 99.68
PURE 0 0 0 346 0 0 0 0 0 0 0 0 346 99.93
Reporting + Analytics (BI Suite) 0 0 15 346 0 0 30 0 50 30 480 2 953 99.82
Timetabling 0 205 0 1786 0 3269 180 0 115 0 0 0 5555 98.94
UniDesk 255 15 10 346 15 0 0 15 20 0 0 0 676 99.87
WebCentral
WebCentral
  28-Sep (15) Web Central Unavailable
  01-Oct (15) Web Central Unavailable
  14-Oct (15) Web Central Unavailable
  14-Oct (30) Web Central Unavailable
  27-Oct (15) Web Central Unavailable

0 15 75 0 0 0 0 0 0 0 0 0 90 99.98
Worktribe 0 0 0 0 177 0 0 0 0 86 7 0 270 99.95

Outage type Definition
Unplanned Outage related to unforseen events or events happening in the next 48hrs. Events happening in the next 48 hours are not categorised as Planned as they are too short notice to users. The percentage unplanned is calculated as the total Unplanned outage time since start of academic year in percentage to total days of year.
Planned Events where dates have been agreed in advance - in minimum 48 hours but by default two weeks notice. The percentage unplanned is calculated as the total Planned outage time since start of academic year in percentage to total days of year.

Priority Definition Unplanned availability targets
Top Priority Services Services core to the University's business. Without these services the University's core business will no longer operate. Generally these services have outward facing characteristics and are typically used by our researchers and learners rather than for the administration of the University. Target: 99.9%. Colour coding used:
% 99.9% up to 100% availability or up to 8.5 hours downtime in a year
% between 99.5% and 99.89% or between 8.5 and 44 hours downtime in a year
% below 99.5 or above 44 hours downtime a year
Top Priority Infrastructure Infrastructure which is core to the delivery of the Top Priority Services and therefore in itself become Top Priority.
Medium Priority Services Services essential to the University's day to day operation. Without these services the University's business will no longer operate, but the University would not come to a stand still immediately and the University is able to operate without theseb services for sevarl days. Generally these services are more internal administrative services than outward facing. Target: 99.5%. Colour coding used:
% 99.5% up to 100% availability or up to 44 hours downtime in a year
% between 99.0% and 99.49% or between 44 hours and 88 hours downtime in a year
% below 99.0 or above 88 hours downtime a year