Service Availability - 2016/17

Unplanned Downtime

Services Website

Top Priority Services

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Total
mins
% Annual
Avalability
Central Wiki Service
Central Wiki Service
  08-Aug (10) Wiki Restart to apply configuration change
  09-Aug (10) Wiki Restart
  11-Aug (10) Wiki Service Restart
  12-Aug (10) Wiki restart
  31-Aug (16) Wiki unavailable
  17-Sep (390) Core services unavailable due to power failure
  23-Sep (5) Wiki unavailable
  19-Jan (41) Wiki unavailable
  31-Jan (15) Wiki unavailable
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  14-Mar (10) Wiki restart to resolve search indexing issues
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage
  04-Jul (15) Wiki unavailable

56 395 0 0 0 56 40 107 510 230 0 15 1409 99.73
Electronic Journals
Electronic Journals
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 0 0 0 0 0 40 97 510 230 0 0 877 99.83
EUCLID web
EUCLID web
  17-Sep (390) Core services unavailable due to power failure
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage
  21-Jul (120) EUCLID Unavailable

0 390 0 0 0 0 40 97 510 230 0 120 1387 99.74
Kinetix (KX) 0 390 0 1005 0 5 55 97 300 230 0 30 2112 99.60
Learn
Learn
  29-Aug (30) Learn Unavailable
  17-Sep (390) Core services unavailable due to power failure
  04-Oct (72) Learn Unavailable
  01-Nov (35) Learn Unavaialble
  07-Dec (44) Learn Unavailable
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  14-Mar (45) Learn unavailable after issues with firewall
  08-Apr (75) EASE unavailable
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage
  07-Jun (20) Learn Restart
  14-Jun (30) Learn Restart

30 390 72 35 44 0 40 142 585 230 50 0 1618 99.69
Library Catalogue 0 0 4077 0 0 0 40 97 0 230 0 0 4444 99.16
Moodle
Moodle
  17-Sep (390) Core services unavailable due to power failure
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  15-Mar (60) Moodle unavailable
  08-Apr (75) EASE unavailable
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 390 0 0 0 0 40 157 585 230 0 0 1402 99.73
MyEd portal framework 117 390 0 0 0 0 40 97 75 230 0 0 949 99.82
Office365 24 0 0 0 0 0 40 97 0 230 0 0 391 99.93
Staffmail
Staffmail
  17-Sep (390) Core services unavailable due to power failure
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  08-Apr (75) EASE unavailable
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 390 0 0 0 0 40 97 585 230 0 0 1342 99.75
University Website 0 390 0 0 47 630 40 97 510 230 0 0 1944 99.63

Top Priority Infrastructure

Core Application storage - SAN 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Core Network
Core Network
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  14-Apr (510) Network outage
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 0 0 0 0 0 40 97 510 230 0 0 877 99.83
EASE
EASE
  27-Feb (40) Site firewall issue
  14-Mar (97) Loss of network following firewall maintenance
  08-Apr (75) EASE unavailable
  15-May (200) Loss of Internet connectivity
  25-May (30) Network Outage

0 0 0 0 0 0 40 97 75 230 0 0 442 99.92
Firewall (Checkpoint 1) 0 0 0 0 0 0 40 97 510 230 0 0 877 99.83
Load Balancers 0 0 0 0 0 0 40 97 0 230 0 0 367 99.93
Mail Relay 0 0 0 0 0 0 40 97 0 230 0 0 367 99.93
Virtual Hosting 0 390 0 0 0 0 0 0 0 230 0 0 620 99.88

Medium Priority

E-Financials 105 390 0 0 12 0 40 97 0 230 0 15 889 99.83
EBIS 165 725 25 0 40 0 160 147 0 230 0 0 1492 99.72
EdWeb 0 390 0 0 5 2060 40 97 510 230 0 0 3332 99.37
eRecruitment 0 1860 400 0 0 0 40 97 0 230 0 0 2627 99.50
Event Booking 0 390 0 0 0 0 40 97 0 230 0 0 757 99.86
Hosted Websites 0 405 15 0 0 0 40 107 585 230 0 0 1382 99.74
HR/Payroll 0 390 0 0 1397 0 175 127 60 230 0 55 2434 99.54
ID Management 0 390 0 0 10 30 40 97 510 280 0 60 1417 99.73
Lecture Recording 0 0 0 0 0 0 0 0 0 0 0 0 0 100.00
Network Shared Drives 135 390 30 0 0 39 40 109 0 230 0 0 973 99.82
PURE 0 390 0 0 0 0 40 97 0 230 0 0 757 99.86
Reporting + Analytics (BI Suite) 0 0 0 0 0 0 40 112 0 230 64 0 446 99.92
Timetabling 60 180 1500 0 0 4085 40 237 0 230 0 0 6332 98.80
UniDesk 0 30 0 0 0 0 40 122 0 230 0 15 437 99.92
WebCentral 0 0 0 0 0 0 210 185 0 260 65 15 735 99.86
Worktribe 0 0 0 0 0 0 40 97 2745 260 0 310 3452 99.35

Outage type Definition
Unplanned Outage related to unforseen events or events happening in the next 48hrs. Events happening in the next 48 hours are not categorised as Planned as they are too short notice to users. The percentage unplanned is calculated as the total Unplanned outage time since start of academic year in percentage to total days of year.
Planned Events where dates have been agreed in advance - in minimum 48 hours but by default two weeks notice. The percentage unplanned is calculated as the total Planned outage time since start of academic year in percentage to total days of year.

Priority Definition Unplanned availability targets
Top Priority Services Services core to the University's business. Without these services the University's core business will no longer operate. Generally these services have outward facing characteristics and are typically used by our researchers and learners rather than for the administration of the University. Target: 99.9%. Colour coding used:
% 99.9% up to 100% availability or up to 8.5 hours downtime in a year
% between 99.5% and 99.89% or between 8.5 and 44 hours downtime in a year
% below 99.5 or above 44 hours downtime a year
Top Priority Infrastructure Infrastructure which is core to the delivery of the Top Priority Services and therefore in itself become Top Priority.
Medium Priority Services Services essential to the University's day to day operation. Without these services the University's business will no longer operate, but the University would not come to a stand still immediately and the University is able to operate without theseb services for sevarl days. Generally these services are more internal administrative services than outward facing. Target: 99.5%. Colour coding used:
% 99.5% up to 100% availability or up to 44 hours downtime in a year
% between 99.0% and 99.49% or between 44 hours and 88 hours downtime in a year
% below 99.0 or above 88 hours downtime a year